1,255 questions with Azure Communication Services tags

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4 answers One of the answers was accepted by the question author.

Add button disabled in Email Communication Services MailFrom addresses

I am using Azure Email Communication Service. I have setup a custom domain, and it is fully verified (SPF, DKIK, etc.). Sending email works. However, by default it has the MailFrom set to ******@mydomain.com. I want to add my own MailFrom, e.g.,…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2024-03-24T12:46:15.08+00:00
Nalin D Jay 70 Reputation points
commented 2025-06-24T17:14:39.2733333+00:00
Greg Worman@CALDPR 0 Reputation points
1 answer One of the answers was accepted by the question author.

Alphanumeric sender ID is not available to your azure tenant

I am not able to enable Alphanumeric sender ID. It says "Alphanumeric sender ID is not available to your azure tenant". However when I click the link, "view your service limits" it shows this:

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-17T17:41:51.1633333+00:00
Joey Reilly 20 Reputation points
accepted 2025-06-24T16:08:54.09+00:00
Joey Reilly 20 Reputation points
1 answer One of the answers was accepted by the question author.

Unable to raise Azure Communication Service (ACS) Quota increase

As part of using Azure Communication Service (ACS) we need to request a Quota increase. As per documentation 'With your Basic support plan, you can create support requests for billing, subscription management, and quota increase.'. However when I raise…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-18T13:27:19.8666667+00:00
Andrew Bell 20 Reputation points
commented 2025-06-24T09:36:13.9333333+00:00
Andrew Bell 20 Reputation points
1 answer One of the answers was accepted by the question author.

Error on programmatically Start call Recording with own blob storage

Hi, I was using following piece of azure code to start recording with my own blob storage, but it is not able to start the recording same when i try removing this last param recording_storage it is working fine. so what is the issue, and for…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-20T13:34:42.1766667+00:00
Agarwal, Ansh 50 Reputation points
accepted 2025-06-24T08:08:28.3+00:00
Agarwal, Ansh 50 Reputation points
3 answers One of the answers was accepted by the question author.

Provision Communication Service DKIM 'stuck' will not verify or cancel

I am provisioning a domain for an email communication service. The DKIM status was at one point verified, and the DKIM2 took a while to verify. When it did, the DKIM status changed to fail. I went through the configuration menu again. After 24 hours, it…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-19T16:38:17.02+00:00
ELM Software Support 20 Reputation points
accepted 2025-06-23T17:49:58.68+00:00
ELM Software Support 20 Reputation points
1 answer One of the answers was accepted by the question author.

Why is Communication Service sms verification taking more than 5 weeks?

Greetings, We've applied for SMS verification for 2 US phone numbers approximately 5 weeks ago. We were wondering what the status/progress of this verification was, and if there was any information we could provide supplementarily to assist Microsoft…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-03-14T02:48:07.8566667+00:00
ZakQ 25 Reputation points
commented 2025-06-23T15:11:16.72+00:00
Zolaikha Freidah 0 Reputation points
1 answer One of the answers was accepted by the question author.

Which number type will allow me to send notification SMS to domestic and international mobile phone numbers?

Hi. I currently have TFN through ACS. However, I need to be able to send notifications to our users via SMS for their password reset tokens. We're based in USA, so the only places the messages reach are CANADA, USA, PR. What do I need to do in order…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-19T14:39:01.8633333+00:00
Jay Shahi 20 Reputation points
accepted 2025-06-23T12:40:33.23+00:00
Jay Shahi 20 Reputation points
1 answer

How can I speed up the time it takes to verify a toll free phone number?

We purchased a toll free phone number several weeks ago and there has been no movement with its verification. Is there a way to speed this up or speak to a human being who we can explain to what we need this phone number for? It is delaying our product…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-17T15:46:02.6833333+00:00
Zolaikha Freidah 0 Reputation points
edited an answer 2025-06-19T11:21:46.95+00:00
Prabhavathi Manchala 2,465 Reputation points Microsoft External Staff Moderator
1 answer

Azure Communication Services - BLACK VIDEO SCREEN when user reconnects within 60 seconds

Azure Communication Services - BLACK VIDEO SCREEN when user reconnects within 60 seconds We are using React JSX in which we are using the latest NPM packages of Azure Communication Services. The issue is when Host / Attendee gets disconnected in MAC (…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-16T13:23:03.1166667+00:00
Shirish Patel 0 Reputation points
answered 2025-06-19T10:05:28.4266667+00:00
Bhargavi Naragani 6,530 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Azure Communication Services Events data residency

Hello, We are interested in using Azure Communication Services for sending emails. One of the requirements are that the data remains in the EU. I've checked the documentation provided here:…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-04T10:09:03.7533333+00:00
Andrei B 50 Reputation points
commented 2025-06-19T09:07:38.78+00:00
Alex Burlachenko 11,610 Reputation points
1 answer One of the answers was accepted by the question author.

Does Azure Communication Services Email provide an option for setting opportunistic/forced TLS?

Hello, I could not find anything in the documentation about this. Is there an option to configure opportunistic/forced TLS for emails? Also, if that is not an option, what is the default setting? Thanks!

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-05T09:50:23.3366667+00:00
Andrei B 50 Reputation points
accepted 2025-06-19T09:03:42.8666667+00:00
Andrei B 50 Reputation points
1 answer

Azure SMS communication service is still under verification in progress status since 5 days

We have created azure sms communication service and procured mobile number to send sms campaign messages to user who are going to use our application. some how service activation is still pending since 5 days.

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-16T06:16:25.78+00:00
Ebad Mobaligh 0 Reputation points
commented 2025-06-19T00:28:45.9566667+00:00
Laxman Reddy Revuri 5,400 Reputation points Microsoft External Staff Moderator
2 answers

MailFrom addresses unable to add

I need to add additional mailfrom addresses but the option is greyed out. Please reply also to ******@quanture.com Thanks

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-11T16:49:59.4733333+00:00
Luca Chichiarelli 0 Reputation points
commented 2025-06-18T15:51:50.14+00:00
Siva Nair 2,420 Reputation points Microsoft External Staff Moderator
1 answer

Duplicate Room ID Received from Azure Communication Services Calls

We are using Azure Communication Services (ACS) for calls. We create rooms using the Azure SDK ("@azure/communication-rooms": "^1.1.0"), which returns a id of the room. While creating a room, the API is returning a id of the room…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-11T13:44:19.4533333+00:00
Het Rachh 10 Reputation points
commented 2025-06-18T10:38:02.58+00:00
Bodapati Harish 820 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Error CORS when i using SDK "azure/communication-calling"

I have using SDK "@azure/communication-calling" to create an "call app" using Azure communication service. I have using api "https://acp-msteams.azurewebsites.net/token" to create account from ACS. Then i use that token,…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-18T02:03:41.5+00:00
Nguyen Uy Dinh 60 Reputation points
accepted 2025-06-18T10:04:23.5166667+00:00
Nguyen Uy Dinh 60 Reputation points
1 answer

Intermittent Availability Issues with ACS SDK in Android – Persistent WebSocket Connection Stability

We are currently developing an Android-based application using the Azure Communication Services (ACS) SDK and are experiencing intermittent issues where ACS users appear as unavailable despite having an active internet connection. In many cases, outgoing…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-05T20:39:40.6566667+00:00
Freddy Ehrenholm 5 Reputation points
commented 2025-06-18T07:35:13.0433333+00:00
Suresh Chikkam 2,135 Reputation points Microsoft External Staff Moderator
1 answer

SMS verification falining for the wrong cause

I got a response for the sms verification process telling me that the website URL is not reachable and that is wrong. The sms verification team said that two times. but the website is still reachable

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-10T16:32:11.35+00:00
Manuel Alejandro Lazo Menendez 0 Reputation points
edited an answer 2025-06-18T07:22:18.15+00:00
Suresh Chikkam 2,135 Reputation points Microsoft External Staff Moderator
1 answer

Azure Communication Services - BLACK VIDEO SCREEN when user reconnects within 60 seconds

Azure Communication Services - BLACK VIDEO SCREEN when user reconnects within 60 seconds We are using React JSX in which we are using the latest NPM packages of Azure Communication Services.   The issue is when Host / Attendee gets disconnected in MAC (…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-16T13:42:29.4066667+00:00
Payal Tiwari 60 Reputation points
answered 2025-06-16T16:39:06.63+00:00
Bhargavi Naragani 6,530 Reputation points Microsoft External Staff Moderator
2 answers

Reducing Latency in Azure Communication Services Speech Recognition

I am testing the Azure Communication Services Call Automation OpenAI sample locally for a similar use case. The initial message is promptly played when the call is connected. However, I'm experiencing a latency of 7 seconds from when speech is input…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
asked 2025-06-16T14:26:28.1066667+00:00
Ashley 60 Reputation points
answered 2025-06-16T16:18:45.0366667+00:00
Bhargavi Naragani 6,530 Reputation points Microsoft External Staff Moderator
1 answer

Issue in connecting cognitive service to communication

I am trying to connect azure cognitive service to communication service. Followed the tutorial in mic learn for the process. I have subscribed a phone number in communication service resource, created a webhook link. Any calls made to the number is…

Azure AI Speech
Azure AI Speech
An Azure service that integrates speech processing into apps and services.
2,078 questions
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,255 questions
Azure Role-based access control
Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
984 questions
Azure AI services
Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
3,671 questions
Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2024-06-16T12:29:02.3433333+00:00
Laxmiprasad Putta 0 Reputation points
commented 2025-06-13T19:48:47.95+00:00
TristonH 0 Reputation points