1,456 questions with Azure Communication Services tags

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4 answers

ACS Quota increase

I need a milan number to make calls demos and increase the email quota to be asble to use it

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-10T16:32:38.3633333+00:00
Marco Olimpieri 0 Reputation points
commented 2025-11-14T05:16:19.1633333+00:00
Shree Hima Bindu Maganti 6,120 Reputation points Microsoft External Staff Moderator
2 answers

Assistance with Azure Communication Service

Hi, I’m currently unable to add a mobile number to the cart or complete a purchase on the Azure Communication Service portal. I previously deleted an Azure Communication Resource from our tenant without releasing the associated phone numbers, and now I’m…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-13T09:59:07.5866667+00:00
Ayobami Adeokun 0 Reputation points
answered 2025-11-14T02:52:02.7033333+00:00
Praneeth Maddali 2,355 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Adding MailFrom addresses to ACS?

The "+ Add" button to add additional MailFrom addresses to the ACS email service (on a fully verified custom domain) is greyed out, and it is my general understanding that to get this enabled, a quota increase needs to be pursued. I have no…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-13T23:11:20.14+00:00
yfmike 40 Reputation points
accepted 2025-11-13T23:39:43.4766667+00:00
yfmike 40 Reputation points
1 answer

Azure Communication Service - Email not delivered, but operation is shown as "success"

Our application sends emails via Azure Communication Services. We noticed that users of a few specific providers (e.g., web.de, one of the biggest German free email providers) do not receive our emails. I could reproduce it by creating a free account…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-07-21T07:04:58.06+00:00
Benjamin Weber 66 Reputation points
commented 2025-11-13T07:45:12.0966667+00:00
Benjamin Weber 66 Reputation points
1 answer

MessageSender for DataChannel is not ready when Call is connected

Hi, Our team is using "@azure/communication-calling": "1.37.2" for developing calling features with Teams. I have been working on a prototype that uses DataChannel…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-07T15:48:11.53+00:00
Denise Xu 20 Reputation points
answered 2025-11-13T05:29:21.9266667+00:00
Natheem Yousuf 340 Reputation points
1 answer

In the email communication service, we are able to verify the domain status and DKIM and DKIM2 statuses. However it has been stuck on SPF status for over a day. What could be going wrong and how can I fix this?

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Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-12T19:50:09.51+00:00
Nigam Kadambi 0 Reputation points
commented 2025-11-12T21:28:08.75+00:00
RAMAMURTHY MAKARAPU 1,125 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Is Azure Communication Services stable for Azure GOV?

Hi, Our company currently building an app based on ACS, we use quiet a lot of its SDK and api, but when I look at the document, it shows not recommend use on production environment. My questions are: Where can I find the current supported api and…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-07T00:30:22.3266667+00:00
Old Moon Digital Inc 20 Reputation points
accepted 2025-11-12T18:05:27.5133333+00:00
Old Moon Digital Inc 20 Reputation points
2 answers

Teams Phone Extensibility calls to ACS

Good afternoon, we are trying to leverage the new functionality to route calls from Teams Phone to Azure Communication Service Event Grid (and then a web app with the call automation SDK). I completed the configuration as the documentation at…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-11T14:35:30.9033333+00:00
Davide Rasoli 20 Reputation points MVP
commented 2025-11-12T13:32:42.9933333+00:00
Davide Rasoli 20 Reputation points MVP
1 answer

Increase max. timeout or improve performance of EmailOtpSend event

Hi. We are trying to implement Azure Communication Services as a custom email provider in our External ID tenant. We followed both instructions on MS Learn. Logic App Azure Function For both implementation, we oft run into a timeout which then causes…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-11T14:00:28.2833333+00:00
Manuel Tospann 291 Reputation points
commented 2025-11-12T13:26:10.4566667+00:00
Manuel Tospann 291 Reputation points
1 answer

WhatsApp channel successfully connected to Copilot Studio with QR code displayed, but messages sent to WhatsApp number don't reach the Copilot Studio agent.

Issue: WhatsApp channel successfully connected to Copilot Studio with QR code displayed, but messages sent to WhatsApp number don't reach the Copilot Studio agent. Environment: Copilot Studio Agent: User context Agent Azure Subscription: ******* …

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-10-28T16:50:12.96+00:00
commented 2025-11-11T20:36:38.19+00:00
matheus souza 0 Reputation points
1 answer

I'm getting Azure Newsletter-Mail in french instead in german

Hi I'm getting Azure Newsletter-Mail in french instead in german. Where can i change that or who can do that for me? Thx Peter

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-11T10:35:32.7566667+00:00
Peschä 0 Reputation points
edited the question 2025-11-11T14:43:14.9466667+00:00
Gérard Oomens 113.3K Reputation points Volunteer Moderator
1 answer

Unable to register local phone number for SMS

Hello! I'm unable to register a local phone number for SMS in Azure Communication Services. I'm encountering two issues: "Out of stock" error when searching for local numbers "Your subscription is not eligible for Brand and Campaign…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-09T22:36:36.0166667+00:00
Alex Pavlov 0 Reputation points
answered 2025-11-11T09:29:40.55+00:00
Vimal Lalani 2,400 Reputation points Microsoft External Staff Moderator
2 answers

Can't create an event grid for incoming calls

Hi there, I'm trying to set up a new phone number in D365 Copilot Service Admin Center. I purchased the number and I need to set up the event grid. I'm following the instructions below and getting the following error: Deploying Event Subscription:…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-11T00:52:36.66+00:00
Aisha Patel 0 Reputation points
answered 2025-11-11T02:56:58.5066667+00:00
Praneeth Maddali 2,355 Reputation points Microsoft External Staff Moderator
1 answer

Unable to send SMS

I am the administrator for Legacy Hands of Hope, a verified Microsoft Nonprofit. We have a U.S. toll-free number (+1-XXX-468-XXX) under our Azure Communication Services resource (LHOHCommsServices). The number currently supports Voice only. Please enable…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-08T18:51:51.2933333+00:00
Legacy Hands of Hope 0 Reputation points
answered 2025-11-10T04:53:25.9533333+00:00
Praneeth Maddali 2,355 Reputation points Microsoft External Staff Moderator
1 answer

Access REST API to make a phone call (PHP)

I am trying to make a phone call using Azure Communication Services with the following code: use GuzzleHttp\Client; use GuzzleHttp\Exception\RequestException; class AcsHmacSigner { private string $accessKey; private string $endpoint; …

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-09-24T19:05:24.4866667+00:00
Desvarieux Marc-André 0 Reputation points
commented 2025-11-07T12:24:45.1166667+00:00
Desvarieux Marc-André 0 Reputation points
3 answers One of the answers was accepted by the question author.

Action failed due to a bad request to Cognitive Services. Please check your input parameters

Hi, I'm facing issue while connecting to Cognitive service through Azure Communication service (ACS). Can you please guide me? below issue I'm getting when i try to run CallAutomation_OutboundCalling sample provided by Microsoft. Action failed due to a…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-05-26T15:05:36.38+00:00
commented 2025-11-07T08:10:03.16+00:00
Allan Hu (胡雅伦) 0 Reputation points
1 answer

Using ACS not able to trigger call to the teams app user

I am facing an issue where I am unable to trigger a call to a Teams user using Azure Communication Services (ACS). For context, my setup includes: An M5 subscription. A created Azure App Registration. A provisioned Azure Communication Services…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-11-06T16:56:04.24+00:00
Mohammed Shabaaz 0 Reputation points
commented 2025-11-07T06:39:18.0333333+00:00
Mohammed Shabaaz 0 Reputation points
2 answers One of the answers was accepted by the question author.

Cannot connect verified domain to Azure Communication Service

We successfully verified our custom domain under the Email Communication Service in Azure. The domain status is marked as "Verified", but DKIM, DKIM2, and SPF are still unconfigured even after correct DNS records were applied and…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-05-16T08:28:49.3466667+00:00
Rangeewa Wimansa 20 Reputation points
answered 2025-11-07T00:36:45.4033333+00:00
dworak 0 Reputation points
1 answer One of the answers was accepted by the question author.

How to co-relate dynamics contact center calls with Azure Communication Service logs?

How can we co-relate the Dynamics 365 Contact Center (Omnichannel) Voice call with Azure Communication Service (ACS) logs? We have the Conversation table in Contact Center where most of the information is stored. There we have the ConversationId…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-10-23T07:40:16.7166667+00:00
Christin Joseph 20 Reputation points
accepted 2025-11-05T18:05:46.56+00:00
Christin Joseph 20 Reputation points
1 answer One of the answers was accepted by the question author.

why purchase phone number in azure not working? the button to "get" is disabled, and there are errors in console

why purchase phone number in azure not working? the button to "get" is disabled, and there are errors in console

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,456 questions
asked 2025-10-30T12:41:41.04+00:00
Hany Kamel 20 Reputation points
accepted 2025-11-05T11:09:11.7433333+00:00
Hany Kamel 20 Reputation points