9,737 questions
1,793 questions with Microsoft 365 and Office | Install, redeem, activate | For business | Windows tags
2 answers
One of the answers was accepted by the question author.
. Please use the thumbprint of an existing trusted certificate to get security token.. isLocalMode: False; useReportingCluster: False; thumbPrint: BD48DF1348A600762E917DDC047 currentProcess: ReportingServicesService
D 365 FOD 365 VHD 10.0.41 Error Unable to find the certificate with the given thumbprint__Unable to find the certificate with the given thumbprint. Please use the thumbprint of an existing trusted certificate to get security token.. isLocalMode: False;…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-01-13T15:56:37.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 61%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Bernd Koehler
20
Reputation points
commented 2025-07-16T03:19:33.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 28.000000000000004%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
Waranon Leksalee | วรานนท์ เล็กสาลี
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Cancellation of Subscription
171.60 dollar has been deducted from my account yesterday by Microsoft. Whereas I just recently paid for Microsoft to renew my subscription on 28th June, about 179 dollar, and it is mentioned in my account that my next charge will be on 28th June 2026.…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T22:59:07.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 82%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Amreen Hasan
20
Reputation points
accepted 2025-07-14T23:00:16.96+00:00
Amreen Hasan
20
Reputation points
3 answers
One of the answers was accepted by the question author.
I had a personal account, my husband has family account I want to join the family but had to cancel personal first, but it does not show on my page that i am linked to the family subscription
I turned off recurring billing, now it keeps warning me I will lose access 8/1/25 why doesn't the family subscription show active? I accepted the invitation Mod note: "For business" tag probably not correct, but it's the only tag available.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-07T17:28:18.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 88%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Gail Mercer
20
Reputation points
accepted 2025-07-14T22:07:19.38+00:00
Gail Mercer
20
Reputation points
1 answer
One of the answers was accepted by the question author.
I purchased Windows 365 for personal use and it keeps asking me for either a product code or a PIN, and I get errors from that point on. Frustrating paying for something you're unable to use, so how do I get all my programs working without a product code
Recently purchased Windows 365 & Office but I keep getting asked either for a product key (which apparently they no longer supply) or a PIN which I never set up, so how do I get this to work?
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 57.99999999999999%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
6 answers
One of the answers was accepted by the question author.
Cant download Office
I can't download office 2024, I go to Microsoft with the product key and Microsoft gives me error that says system down try later
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T18:11:40.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 3%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
Randy Walker
20
Reputation points
accepted 2025-07-14T19:28:15.2733333+00:00
Randy Walker
20
Reputation points
3 answers
One of the answers was accepted by the question author.
My Microsoft 365 subscription renewal failed
I received an email notice that my Microsoft 365 Family subscription had been renewed on June 24, 2025. My credit card was charged on the same day. But Word, Excel, etc. are no longer on my laptop. How can this be fixed? I have the order number if…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-12T21:17:40.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 61%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Larry Nowels
25
Reputation points
commented 2025-07-13T18:37:32.2766667+00:00
Stefan Blom
3,841
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
install 365 on new computer that has the free version already on it
I am trying to move my Office 365 from my computer Win 10 to a new computer Win 11. On the new computer there is my wifes free version of 365 and mine will not override her copy. What is the solution?
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-02T15:42:42.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 18%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Robert McAreavey
20
Reputation points
answered 2025-07-12T22:22:12.9966667+00:00
Robert McAreavey
20
Reputation points
3 answers
One of the answers was accepted by the question author.
How to use Google workspace for email and keep Microsoft 365 subscription
My church is using outlook for email and Microsoft 365 with the church's domain. They want to use Google Workspace for email and keep Microsoft 365 subscription and email. We have a website through Azure App. So, I just want to use email for Google and…
Outlook | Windows | Classic Outlook for Windows | For business
10,158 questions
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2024-03-24T13:51:06.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 76%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Davidn
30
Reputation points
commented 2025-07-12T01:35:38.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 32%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Carolina Camargo Batista
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Unable to access 365 after clearing TPM
It was reported to us that Secureboot wasn't enabled on some laptops. When logging into them, it looked like the TPM was "ready" but not securing. Selected Clear TPM and rebooted but now cannot access any 365 apps (Outlook, Teams etc). Can get…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-03-04T14:10:41.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 16%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
Phil Taylor-Jones
20
Reputation points
answered 2025-07-10T10:26:41.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 46%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Clive Holt
5
Reputation points
2 answers
One of the answers was accepted by the question author.
account microsoft learn
how do i change my microsoft learn account details? I want to change my current login from <PII removed> to <PII removed>.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2023-07-20T07:16:48.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 64%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Ronald Konings
35
Reputation points
answered 2025-07-10T08:15:26.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 96%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Håvard A. Hansen
0
Reputation points
2 answers
One of the answers was accepted by the question author.
How to fix a cursor, that jump paragraphs and sentences while typing on Microsoft Word on Mac Ventura?
We were using Office Home & Business 2019 on Mac Ventura, removed it from the machine and installed Microsoft 365. Since, we installed Microsoft 365, the cursor jumps across the document on Word. How can we resolve it//
Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 90%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 15%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
How to access global admin 365 account if locked out - authenticator not working!
HELP!!! I'm a sole business owner with a 365 Business account. I'm completely locked out. I can't get authenticator to work and no matter what I do to try and sign in, it always asks for Authenticator to confirm a code, but I can't use Authenticator! I…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 75%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
How to get back to the O365 home page that existed before Microsoft jammed copilot down our throats
I think this is self-explanatory as I have seen many people complain about Copilot being chosen for us as our home page. I much prefer the home page that has my apps on the left, recently used documents on the screen, etc.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-06-27T12:13:29.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 1%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John Mahlmeister
30
Reputation points
accepted 2025-07-06T21:46:14.2366667+00:00
John Mahlmeister
30
Reputation points
1 answer
One of the answers was accepted by the question author.
How to cancel a subscription from an account I don’t have access to and can’t recover
I set up a subscription for Microsoft office many years ago direct from my bank account (big mistake). Since then I’ve lost access to the linked email address and the Microsoft account linked to both the subscription and the email. I’ve attempted to…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-06-30T05:09:59.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 87%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGE%3C/text%3E%3C/svg%3E)
Gabrielle Einam
20
Reputation points
accepted 2025-07-04T09:30:17.7966667+00:00
Gabrielle Einam
20
Reputation points
4 answers
One of the answers was accepted by the question author.
Disable Office Teaching Callouts
As here in previous thread, people are trying to get rid of these blue boxes which are called Teaching Callouts. https://learn.microsoft.com/en-us/answers/questions/186354/outlook-remove-blue-tip-boxes.html Is it really so, that even today this…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Windows for business | Windows Client for IT Pros | User experience | Other
asked 2021-08-16T07:38:43.797+00:00
Pavel yannara Mirochnitchenko
13,341
Reputation points MVP
commented 2025-07-03T21:08:44.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 75%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Brian Bergin
41
Reputation points
1 answer
One of the answers was accepted by the question author.
Visio SDK Example "CppVsl" does not work. Where can I find a working example of a 64-bit VSL?
My name is Carl Olen. I’m seeking a working 64-bit example solution of a Visio Addon (V0isio Solution Library). I need this example Addon to work in the 64-bit Visio environment. My end goal is to then modify the example solution to implement a custom…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-06-18T16:41:40.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 13%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECO%3C/text%3E%3C/svg%3E)
Carl Olen (Nokia)
20
Reputation points
commented 2025-07-03T16:06:11.53+00:00
Carl Olen (Nokia)
20
Reputation points
3 answers
One of the answers was accepted by the question author.
Location Suggestions not loading
Hi, I have a user who is having issues with her location Suggestion not loading when trying to book a meeting. She gets the below and it stays like that for a long time. When I try on my Outlook I have no issues with loading up the available rooms. …
Exchange Online
Exchange Online
A Microsoft email and calendaring hosted service.
6,202 questions
Outlook | Windows | Classic Outlook for Windows | For business
10,158 questions
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Windows for business | Windows Client for IT Pros | User experience | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 98%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 63%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
What discounts are available for seniors or veterans?
Are there any microsoft365 discounts available for seniors or veterans?
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-02T12:09:37.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 47%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Alan Dobbs
20
Reputation points
edited the question 2025-07-02T23:50:18.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 18%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Austin-H
3,455
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Can't redeem or activate Microsoft 365 basic 1 year subscription on 1st setup.
Can't redeem Microsoft 365 basic 1 year subscription on 1st setup after buying dell 14 plus 2025. The Dell store staff installed 2013 version as it was getting late, so they told me come another day to redeem Microsoft and Mcafee at the same time (Mcafee…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-06-27T03:16:50.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 56.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
kanhai hemam
20
Reputation points
commented 2025-07-01T07:31:34.8633333+00:00
kanhai hemam
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Installing Microsoft office on my android
"To use this site yu need to change your browser settings to enable DOM storage or cookies" I've changed google to allow third party cookies, but to no avail.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-06-29T20:07:21.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 48%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Birdie House
20
Reputation points
accepted 2025-06-30T14:58:37.0266667+00:00
Birdie House
20
Reputation points