Microsoft Q&A

Service Manager

184 questions

A family of System Center products for managing incidents and problems.

184 questions with Service Manager tags

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2 answers One of the answers was accepted by the question author.

Integarting System Manager ITIL with ServiceNow

Hi All, I have a project requirement where in we need to integrate SCSM ITSM (ticketing) tool (Self Service Portal) with ServiceNow. We plan to integrate Incident Module and Service Request Module initially. We planned to use System Center…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2021-04-08T17:04:51.303+00:00
jansi rani krishnan 601 Reputation points
commented 2023-02-08T10:39:49.09+00:00
Andreas Baumgarten 66,156 Reputation points MVP
3 answers

SCSM console freezes

Hey guys, I'm running into the following issue with a client. I've installed a fresh SCSM 2019 box, and every now and then for an undetermined amount of time, the SCSM console refuses to show data. It will start, occasionally load the wunderbars and…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2021-06-08T15:05:35.38+00:00
Richard Knijnenburg 1 Reputation point
answered 2023-01-31T03:59:06.4666667+00:00
FOSSATI, Guido 0 Reputation points
3 answers One of the answers was accepted by the question author.

System Center Orchestrator 2022 Console How to install on Windows 11 (SO not supported)

I'm unable to install on my new Windows 11 Pro the System Center Orchestrator 2022 console (RunBook Designer). I cannot want to use the WEB version

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2023-01-26T11:25:18.0366667+00:00
Giancarlo 20 Reputation points
answered 2023-01-26T16:07:52.2766667+00:00
Giancarlo 20 Reputation points
3 answers

SCSM Exchange Connector Issues on SCSM 2022

Hello MS Support Since the upgrade to SCSM 2022, the Exchange Connectore 4.1 no longer works correctly. The connection to the server is not the problem, also the refresh interval does not cause any problems. But no emails are opened as tickets…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2022-05-13T13:07:28.287+00:00
Lutz Timmy 21 Reputation points
answered 2023-01-03T13:43:41.91+00:00
Jonas Sjöstrand 1 Reputation point
1 answer

Rust program: If a GUI program has a space in its program exe file path, it'll failed started from windows service.

when I use CreateProcessAsUserW to start a GUI program from windows service, if the the GUI program file path has space in it, it will started and then quit immediately. if the program file path has no space, it will started OK. if start the GUI…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2022-12-01T05:57:44.587+00:00
本明 冯 1 Reputation point
answered 2022-12-20T08:47:57.363+00:00
本明 冯 1 Reputation point
2 answers

System Center Service Manager installation error

Good day everyone, I have an issue similar to https://social.technet.microsoft.com/Forums/en-US/7ee69765-a375-46f9-9fbe-d458b03865a1/an-error-occurred-while-executing-a-custom-actionpopulateuserroles, where I get the _PopulateUserRoles error. Using the…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
8,270 questions
asked 2022-12-08T03:35:37.147+00:00
i z 1 Reputation point
answered 2022-12-11T04:35:25.967+00:00
i z 1 Reputation point
1 answer

SCSM hardware inventory for peripheral devices

Hello, It is possible in SCSM create list of hardware inventory for peripheral devices for headset ect? I want to create a devices list with purchase date and serial number ect. Every devices will be assigned to specify user by Manual Activity. …

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2022-11-07T12:15:27.123+00:00
getsuga 6 Reputation points
answered 2022-11-07T13:22:27.437+00:00
Anonymous
1 answer

Auth 2.0 + EWS

Hi, I want to test the solution Auth 2.0 + EWS. How can use the virtual user id to test? Regards, Sunny Wang

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
Exchange Server Development
Exchange Server Development
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Development: The process of researching, productizing, and refining new or existing technologies.
312 questions
asked 2022-10-27T07:43:59.617+00:00
Wang, Sunny (RX) 1 Reputation point
commented 2022-10-28T02:33:35.793+00:00
Wang, Sunny (RX) 1 Reputation point
2 answers

Service Manager Console failed to connect to management server

I have installed Service Manager Console 2022 on my Win11 Pro and tried to connect to management server, but it threw an error "Failed to connect to server". Here's error full text: Дата: 14.10.2022 11:56:25 Приложение: Консоль Service…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2022-10-14T13:10:11.407+00:00
Andrew Yakovlev 1 Reputation point
answered 2022-10-19T14:37:52.967+00:00
Andrew Yakovlev 1 Reputation point
3 answers

Error on using listpicker on a custom SCSM Form

I recompiled my custom form in VS2019 , because I added some new properties. I get an error on loading the form in SCSM console. I get the error : System.Reflection.TargetInvocationException: Exception has been thrown by the target of an…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2022-09-14T13:09:56.577+00:00
Frank Vanhoorne 21 Reputation points
commented 2022-09-28T07:11:30.317+00:00
GuoXin-MSFT 4,236 Reputation points
2 answers

Service Manager (SCSM) upgrade

Hello, I have an SCSM 2012 environment distributed on 3 servers the first server for the management server, the second server for the data warehouse management server, and the third host the databases (operational and data warehouse). All these…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2022-08-14T20:33:00.717+00:00
Heba Wagih 116 Reputation points
answered 2022-08-18T21:05:51.027+00:00
Andreas Baumgarten 66,156 Reputation points MVP
2 answers

Upgrade SCSM from 2012 R2 to 2022

Hello, I have an SCSM 2012 environment distributed on 3 servers the first server for the management server, the second server for the data warehouse management server, and the third host the databases (operational and data warehouse). All these…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2022-08-16T08:38:02.173+00:00
Heba Wagih 116 Reputation points
answered 2022-08-18T20:57:05.72+00:00
Andreas Baumgarten 66,156 Reputation points MVP
1 answer

System Center Service Manager 2019 logon off button

good day I would like to know if the service manager 2019 portal does not have a logout button. I attach image of our environment, for now to close session what we do is close the browser.

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2022-08-16T21:13:05.43+00:00
answered 2022-08-17T07:05:04.44+00:00
GuoXin-MSFT 4,236 Reputation points
0 answers

System Center 2019 DPM Administraton Console crashes when wanting to access the Management option (mmc error)

I have a server with Windows Server 2019 Standard and System Center Data Protection Management 2019 installed, everything was working great. 10 days ago I updated through Windows update the following: 2022-07 Cumulative Update Preview for Windows…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
2,215 questions
asked 2022-08-05T13:45:18.973+00:00
Trucco, Leandro 1 Reputation point
3 answers One of the answers was accepted by the question author.

Need help coding powershell in relation to SCSM

Good day! Please tell me how to use powershell to read information from the Log Entry at the Incident in SCSM (analyst comments, time / date)?

Windows Server PowerShell
Windows Server PowerShell
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.PowerShell: A family of Microsoft task automation and configuration management frameworks consisting of a command-line shell and associated scripting language.
4,630 questions
Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2021-12-24T04:31:24.127+00:00
Konstantin 41 Reputation points
answered 2022-08-05T12:04:15.943+00:00
Andreas Baumgarten 66,156 Reputation points MVP
1 answer

Powershell to create an Incident with a set Support Group

Hello, I am currently using Microsoft Service Manager and I am wanting to use powershell to create an incident with a set support group. I have very little experience with powershell and I was hoping for some help with this, thanks!

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
Windows Server PowerShell
Windows Server PowerShell
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.PowerShell: A family of Microsoft task automation and configuration management frameworks consisting of a command-line shell and associated scripting language.
4,630 questions
asked 2022-07-08T16:34:57.65+00:00
lexis08 1 Reputation point
answered 2022-07-08T20:16:30.877+00:00
Stefan Horz 2,221 Reputation points
0 answers

CLARITY - Import data from Hotjar

Hi, we recently started using the Clarity platform for analyzing user behavior on the site. We would like to know how we can import data from Hotjar, which we were previously using, to Clarity. Thank you very much

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2022-06-20T15:49:04.56+00:00
Iacopo Cellini 1 Reputation point
commented 2022-06-28T13:01:41.103+00:00
Carlos Solís Salazar 10,061 Reputation points
1 answer One of the answers was accepted by the question author.

Notifcations for Incidents are using old/retired Recipients - SCSM 2019

We use SCSM 2019 (Version 10.19.1035.0). The notifications I had set up for incidents 3 years ago seems to have old/retired Recipients stuck in the notifications, and it's not using the new Recipients that I have added to the notification. Is there a…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2022-06-21T20:53:17.51+00:00
Samoyedny, Henry 21 Reputation points
accepted 2022-06-27T12:14:38.707+00:00
Samoyedny, Henry 21 Reputation points
1 answer One of the answers was accepted by the question author.

Upgrade on-premises infrastructure that supports Service Manager

Does SCSM 2016 supports in-place upgrade of the OS from Windows Server 2012 R2 to Windows Server 2016?

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
asked 2022-06-09T14:35:45.993+00:00
Limiw 81 Reputation points
accepted 2022-06-20T06:44:44.27+00:00
Limiw 81 Reputation points
2 answers One of the answers was accepted by the question author.

Install Service Manager and Orchestrator on same SQL Instance

In the past I installed SCSM 2016 and SCOR 2016 databases on the same SQL instance with collation Latin1_General_100_CI_AS. For future installations I have 2 questions: 1) Wich collation is recommended for scsm 2019? The ms docs gives a hint for not…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
184 questions
System Center Orchestrator
System Center Orchestrator
A family of System Center products that provide an automation platform for orchestrating and integrating both Microsoft and non-Microsoft IT tools.
149 questions
asked 2022-06-09T09:31:33.21+00:00
Limiw 81 Reputation points
accepted 2022-06-20T06:41:35.207+00:00
Limiw 81 Reputation points