Service Manager
A family of System Center products for managing incidents and problems.
209 questions
3 answers
manage documents using SCSM (Microsoft Ssystem Service Center)
Hi, I have a SCSM Server and want to manage all my documents (excel, word, PDF, et cetera) in SCSM. I have no Idea if I can do that with SCSM. Can you help me? Any step by step or Link would be perfect Regards
asked 2023-07-25T11:41:29.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 43%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP1%3C/text%3E%3C/svg%3E)
PerserPolis-1732
1,326
Reputation points
commented 2023-07-27T05:52:30.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 42%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MPEG
336
Reputation points
1 answer
When I run System Center Service manager I am getting the error that reports are not available. The report server was unable to validate the integrity of encrypted data in the database.
When I run System Center Service manager I am getting the error that reports are not available. The report server was unable to validate the integrity of encrypted data in the database. Not sure what the caused the issue. DW Management server is on one…
asked 2023-07-13T19:33:20.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 89%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Veljko Shero
5
Reputation points
edited a comment 2023-07-14T01:42:17.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXM%3C/text%3E%3C/svg%3E)
XinGuo-MSFT
14,236
Reputation points
1 answer
One of the answers was accepted by the question author.
Create a SR via Email
Create SR based on user Email. When a user sends an Outlook Email message that contains a form, it should be converted to a ticket in Service Manager.
asked 2023-05-24T17:13:32.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES5%3C/text%3E%3C/svg%3E)
SagerR-5181
180
Reputation points
accepted 2023-05-30T18:13:24.3+00:00
SagerR-5181
180
Reputation points
0 answers
Unnecessary update of user information when creating a work item base on a projection template
When a new template is saved, say an incident template, and an assigned to user is selected, nearly all modified properties of that user is saved in the management pack. Here is an example: As you can see my business phone number is saved as…
asked 2021-02-25T08:44:43.1+00:00
Yasser Sobhdel
41
Reputation points
commented 2023-05-30T08:00:33.52+00:00
Yasser Sobhdel
41
Reputation points
1 answer
SCSM - I want to create a email notification when an incident change the status to RESOLVED
I want to create a notification to end uer when the analyst change the status to resolved.
asked 2023-05-11T15:13:33.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 50%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Gissela Hidalgo
1
Reputation point
answered 2023-05-11T19:32:33.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 27%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
VasimTamboli
4,410
Reputation points
4 answers
One of the answers was accepted by the question author.
SCSM Exchange Connector 4.0
Hello dears, I had tried many times to configure the SCSM Exchange connector to connect to our online exchange service with no luck, please tell me if there is anything wrong with these steps: 1- Coping these files into the SCSM installation path …
asked 2021-03-21T14:23:21.657+00:00
Heba Wagih
116
Reputation points
commented 2023-04-11T15:56:40.5066667+00:00
Cesar Panchi Herrera
0
Reputation points
1 answer
System Center Service Manager Migration to new OS and Hardware
As part of upgrading Service Manager from 2019 to 2022 we also need to migrate to new hardware and OS. This includes all components including the SQL database, data warehouse, and reporting server. For the 2019 to 2022 upgrade only in-place upgrade is…
asked 2023-03-28T14:15:34.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 2%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Harold Harris
21
Reputation points
edited an answer 2023-03-29T09:47:26.4666667+00:00
XinGuo-MSFT
14,236
Reputation points
1 answer
One of the answers was accepted by the question author.
how to create email notification for reviewer in SCSM
Good afternoon. I am new to SCSM and Orchestrator, how should I do that when adding review action and adding reviewers. Voting notifications were sent to reviewers.
asked 2023-03-22T06:16:16.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 68%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Илья Ульянов
20
Reputation points
accepted 2023-03-22T07:48:47.3166667+00:00
Илья Ульянов
20
Reputation points
0 answers
how to create an instance picker like 'relatedItems' as Class extension for SCSM
hi everybody! we tried to expand our CI-Class-Extension for Service Manager and need a relation CI / using organisations. we used singleinstancepicker a few times, but now we need something with multipicker. The soltuon should be like 'related Items'…
asked 2023-03-21T13:26:17.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 47%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
Geihs, Sarah
0
Reputation points
asked 2023-03-21T13:26:17.75+00:00
Geihs, Sarah
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Upgrading SQL on Service Manager
What are the considerations / best practices when upgrade SQL on System Center Service Manager? Please Advice
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 60%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
0 answers
authoring tool 2019 Package load fail
I Upgraded my scsm 2019 server to 2022 Upgrade was successfull but I can't use Authoring manager anymore I get error when starting AM. I can't load any MP anymore
asked 2023-02-22T13:16:01.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 37%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFV%3C/text%3E%3C/svg%3E)
Frank Vanhoorne
41
Reputation points
commented 2023-02-23T14:55:18.62+00:00
Frank Vanhoorne
41
Reputation points
4 answers
SCSM Exchange Connector Issues on SCSM 2022
Hello MS Support Since the upgrade to SCSM 2022, the Exchange Connectore 4.1 no longer works correctly. The connection to the server is not the problem, also the refresh interval does not cause any problems. But no emails are opened as tickets…
asked 2022-05-13T13:07:28.287+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 38%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Lutz Timmy
1
Reputation point
commented 2023-02-20T20:35:29.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 48%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
K So
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Integarting System Manager ITIL with ServiceNow
Hi All, I have a project requirement where in we need to integrate SCSM ITSM (ticketing) tool (Self Service Portal) with ServiceNow. We plan to integrate Incident Module and Service Request Module initially. We planned to use System Center…
asked 2021-04-08T17:04:51.303+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 31%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
jansi rani krishnan
601
Reputation points
commented 2023-02-08T10:39:49.09+00:00
Andreas Baumgarten
95,731
Reputation points MVP
3 answers
SCSM console freezes
Hey guys, I'm running into the following issue with a client. I've installed a fresh SCSM 2019 box, and every now and then for an undetermined amount of time, the SCSM console refuses to show data. It will start, occasionally load the wunderbars and…
asked 2021-06-08T15:05:35.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 21%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Richard Knijnenburg
1
Reputation point
answered 2023-01-31T03:59:06.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 69%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFG%3C/text%3E%3C/svg%3E)
FOSSATI, Guido
0
Reputation points
3 answers
One of the answers was accepted by the question author.
System Center Orchestrator 2022 Console How to install on Windows 11 (SO not supported)
I'm unable to install on my new Windows 11 Pro the System Center Orchestrator 2022 console (RunBook Designer). I cannot want to use the WEB version
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 9%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
1 answer
Rust program: If a GUI program has a space in its program exe file path, it'll failed started from windows service.
when I use CreateProcessAsUserW to start a GUI program from windows service, if the the GUI program file path has space in it, it will started and then quit immediately. if the program file path has no space, it will started OK. if start the GUI…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 73%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
System Center Service Manager installation error
Good day everyone, I have an issue similar to https://social.technet.microsoft.com/Forums/en-US/7ee69765-a375-46f9-9fbe-d458b03865a1/an-error-occurred-while-executing-a-custom-actionpopulateuserroles, where I get the _PopulateUserRoles error. Using the…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 82%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERZ%3C/text%3E%3C/svg%3E)
1 answer
SCSM hardware inventory for peripheral devices
Hello, It is possible in SCSM create list of hardware inventory for peripheral devices for headset ect? I want to create a devices list with purchase date and serial number ect. Every devices will be assigned to specify user by Manual Activity. …
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 78%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
1 answer
Auth 2.0 + EWS
Hi, I want to test the solution Auth 2.0 + EWS. How can use the virtual user id to test? Regards, Sunny Wang
asked 2022-10-27T07:43:59.617+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 96%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWS%3C/text%3E%3C/svg%3E)
Wang, Sunny (RX)
1
Reputation point
commented 2022-10-28T02:33:35.793+00:00
Wang, Sunny (RX)
1
Reputation point
2 answers
Service Manager Console failed to connect to management server
I have installed Service Manager Console 2022 on my Win11 Pro and tried to connect to management server, but it threw an error "Failed to connect to server". Here's error full text: Дата: 14.10.2022 11:56:25 Приложение: Консоль Service…
asked 2022-10-14T13:10:11.407+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 70%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAY%3C/text%3E%3C/svg%3E)
Andrew Yakovlev
1
Reputation point
answered 2022-10-19T14:37:52.967+00:00
Andrew Yakovlev
1
Reputation point