What's new and planned for Dynamics 365 Marketing
This topic lists features that are planned to release from April 2023 through September 2023. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Collaborate
Enable collaboration across your organization and connect sales and marketing to transform customer experiences.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Keep stakeholders in the loop by seamlessly copying them on email campaigns | Admins, makers, marketers, or analysts, automatically | - | - |
Apr 1, 2023 |
| Surface the next best action to sales when a lead engages with Marketing | Admins, makers, marketers, or analysts, automatically |
May 2, 2023 |
- |
May 2, 2023 |
| Increase lead conversions by routing to the correct sales rep | Admins, makers, marketers, or analysts, automatically | - | - | Jul 2023 |
| Prioritize the best leads and empower sellers with the new lead scoring builder | Admins, makers, marketers, or analysts, automatically | - | - | Jul 2023 |
Data and AI
Make faster and better decisions leveraging the power of data and AI and achieve higher levels of marketing maturity.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Find inspiration with relevant content ideas using Copilot | Admins, makers, marketers, or analysts, automatically |
Apr 1, 2023 |
- | |
| Easily discover and use Copilot to create highly engaging emails | Admins, makers, marketers, or analysts, automatically |
May 1, 2023 |
- | - |
| Understand how marketing activities contribute to defined milestones using AI | Admins, makers, marketers, or analysts, automatically |
May 1, 2023 |
- | |
| Measure marketing activity, web traffic, and conversion goals using automatic UTM tagging | Admins, makers, marketers, or analysts, automatically |
Feb 1, 2023 |
- |
Apr 1, 2023 |
| Scale your business effortlessly and define access to marketing assets | Users by admins, makers, or analysts |
Mar 1, 2023 |
- |
Apr 1, 2023 |
| Tailor marketing efforts using contact insights | Admins, makers, marketers, or analysts, automatically | - | - |
Apr 6, 2023 |
| Save time by easily moving triggers between environments | Admins, makers, marketers, or analysts, automatically | - | - |
May 1, 2023 |
| Target customers using Query Assist, a Copilot feature | Admins, makers, marketers, or analysts, automatically |
Mar 1, 2023 |
- | Jun 2023 |
| Scale your business with confidence with 300M maximum monthly interactions | Admins, makers, marketers, or analysts, automatically | Jul 2023 | - | To be announced |
Moments-based
Engage your customers in moments that matter across all customer touchpoints to build holistic experiences.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Easily create modern forms using the new intuitive form experience | Admins, makers, marketers, or analysts, automatically |
Dec 1, 2022 |
- |
Apr 1, 2023 |
| Customize the journey canvas to streamline your workflow | Admins, makers, marketers, or analysts, automatically |
Mar 1, 2023 |
- |
Apr 1, 2023 |
| Prevent message fatigue by limiting the messages sent to a customer in a specific period | Admins, makers, marketers, or analysts, automatically |
Mar 1, 2023 |
- |
Apr 1, 2023 |
| Send emails quickly without building a journey | Users by admins, makers, or analysts |
Mar 1, 2023 |
- |
Apr 1, 2023 |
| Boost your productivity with enhanced journey reminders | Admins, makers, marketers, or analysts, automatically | - | - |
May 1, 2023 |
Personalization
Drive unique experiences through personalized content, images, and channels tailored to each customer.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Confidently send emails after previewing using sample audience data | Admins, makers, marketers, or analysts, automatically | - | - |
Apr 5, 2023 |
| Drive engagement with personalized one-to-many relationship data | Admins, makers, marketers, or analysts, automatically |
Mar 6, 2023 |
- |
Apr 5, 2023 |
| Use interaction data to improve targeting in the redesigned segment builder | Admins, makers, marketers, or analysts, automatically | - | - |
May 1, 2023 |
| Further personalize journeys using custom events with entity references | Admins, makers, marketers, or analysts, automatically | - | - | Jun 2023 |
| Plan events with intuitive event registration form | Admins, makers, marketers, or analysts, automatically | - | - | Jul 2023 |
| Match your business needs with multi-brand consent and customizable preference centers | Admins, makers, marketers, or analysts, automatically |
May 1, 2023 |
- | Jul 2023 |
| Tailor communications to the topics customers want to receive | Admins, makers, marketers, or analysts, automatically | Jun 2023 | - | Jul 2023 |
| Easily reference a copy of previously sent emails in the interaction timeline | Users by admins, makers, or analysts | - | - | Sep 2023 |
* You are able to opt into some features as part of early access on February 6, 2023, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.