What's new and planned for Dynamics 365 Marketing

This topic lists features that are planned to release from April 2023 through September 2023. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Collaborate

Enable collaboration across your organization and connect sales and marketing to transform customer experiences.

Feature Enabled for Public preview Early access* General availability
Keep stakeholders in the loop by seamlessly copying them on email campaigns Admins, makers, marketers, or analysts, automatically - - Apr 1, 2023
Surface the next best action to sales when a lead engages with Marketing Admins, makers, marketers, or analysts, automatically May 2, 2023 - May 2, 2023
Increase lead conversions by routing to the correct sales rep Admins, makers, marketers, or analysts, automatically - - Jul 2023
Prioritize the best leads and empower sellers with the new lead scoring builder Admins, makers, marketers, or analysts, automatically - - Jul 2023

Data and AI

Make faster and better decisions leveraging the power of data and AI and achieve higher levels of marketing maturity.

Feature Enabled for Public preview Early access* General availability
Find inspiration with relevant content ideas using Copilot Admins, makers, marketers, or analysts, automatically Apr 1, 2023 -
Easily discover and use Copilot to create highly engaging emails Admins, makers, marketers, or analysts, automatically May 1, 2023 - -
Understand how marketing activities contribute to defined milestones using AI Admins, makers, marketers, or analysts, automatically May 1, 2023 -
Measure marketing activity, web traffic, and conversion goals using automatic UTM tagging Admins, makers, marketers, or analysts, automatically Feb 1, 2023 - Apr 1, 2023
Scale your business effortlessly and define access to marketing assets Users by admins, makers, or analysts Mar 1, 2023 - Apr 1, 2023
Tailor marketing efforts using contact insights Admins, makers, marketers, or analysts, automatically - - Apr 6, 2023
Save time by easily moving triggers between environments Admins, makers, marketers, or analysts, automatically - - May 1, 2023
Target customers using Query Assist, a Copilot feature Admins, makers, marketers, or analysts, automatically Mar 1, 2023 - Jun 2023
Scale your business with confidence with 300M maximum monthly interactions Admins, makers, marketers, or analysts, automatically Jul 2023 - To be announced

Moments-based

Engage your customers in moments that matter across all customer touchpoints to build holistic experiences.

Feature Enabled for Public preview Early access* General availability
Easily create modern forms using the new intuitive form experience Admins, makers, marketers, or analysts, automatically Dec 1, 2022 - Apr 1, 2023
Customize the journey canvas to streamline your workflow Admins, makers, marketers, or analysts, automatically Mar 1, 2023 - Apr 1, 2023
Prevent message fatigue by limiting the messages sent to a customer in a specific period Admins, makers, marketers, or analysts, automatically Mar 1, 2023 - Apr 1, 2023
Send emails quickly without building a journey Users by admins, makers, or analysts Mar 1, 2023 - Apr 1, 2023
Boost your productivity with enhanced journey reminders Admins, makers, marketers, or analysts, automatically - - May 1, 2023

Personalization

Drive unique experiences through personalized content, images, and channels tailored to each customer.

Feature Enabled for Public preview Early access* General availability
Confidently send emails after previewing using sample audience data Admins, makers, marketers, or analysts, automatically - - Apr 5, 2023
Drive engagement with personalized one-to-many relationship data Admins, makers, marketers, or analysts, automatically Mar 6, 2023 - Apr 5, 2023
Use interaction data to improve targeting in the redesigned segment builder Admins, makers, marketers, or analysts, automatically - - May 1, 2023
Further personalize journeys using custom events with entity references Admins, makers, marketers, or analysts, automatically - - Jun 2023
Plan events with intuitive event registration form Admins, makers, marketers, or analysts, automatically - - Jul 2023
Match your business needs with multi-brand consent and customizable preference centers Admins, makers, marketers, or analysts, automatically May 1, 2023 - Jul 2023
Tailor communications to the topics customers want to receive Admins, makers, marketers, or analysts, automatically Jun 2023 - Jul 2023
Easily reference a copy of previously sent emails in the interaction timeline Users by admins, makers, or analysts - - Sep 2023

* You are able to opt into some features as part of early access on February 6, 2023, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.