Create and update work orders in Teams with Copilot
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | Aug 2024 | - | To be announced |
Business value
Work order creation can be a lengthy process with many required fields. Copilot in Field Service can fill in the work order information, saving service managers time and effort.
Feature details
Frontline workers and managers can create, view, and manage work orders within Microsoft 365 applications, including Microsoft Teams, by harnessing the power of generative AI for assisted work order creation.
With this feature, users can now get assistance for work order creation and scheduling with Copilot in Microsoft Teams. The AI-based copilot can assist with extracting relevant details from conversations and filling in details of the work order form based on the text.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- Singapore
- South Africa
- Switzerland
- United Arab Emirates
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Canada
- India
- Japan
- France
- Korea
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
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