What's new in Microsoft Cloud for Retail
This article provides details about the latest updates to Microsoft Cloud for Retail. To see a comprehensive list of released and upcoming features, see the following resources:
September 2023
Store Operations Assist
| Feature | Documentation |
|---|---|
| Enhanced Retail insights dashboard | Task completion rate % Task cancellation rate % Survey response summary tab |
August 2023
Smart Store Analytics
| Feature | Documentation |
|---|---|
| Added total order column to the top stores by daily order volume KPI Added total units column to the top products by unit sales KPI. |
Chain Summary |
| Added hour range filter for stores | Chain Summary |
Store Operations Assist
| Feature | Documentation |
|---|---|
| Store Operations Assist embedded in Teams | Set up Store Operations Assist embedded in Teams Use Store Operations Assist embedded in Teams |
| Add description for survey questions in task templates | Description for survey questions |
| Use survey question type Rank order to rank responses | Question types |
| Store Operations Assist integrated with Microsoft Teams Approvals | Use Microsoft Teams Approvals |
| Publish Quick plans | Publish Quick plans |
| Added workflow in Clienteling to change source from Dataverse to CI or Custom API | Change the source of data from Dataverse to CI tables Change the source of data from Dataverse to any CDP using custom APIs |
Other updates:
- Bug fixes done in Store Operations Assist and Smart Store Analytics.
July 2023
Smart Store Analytics
| Feature | Documentation |
|---|---|
| Predictive AI model for customer traffic (Preview) | Foot traffic forecast |
Store Operations Assist
| Feature | Documentation |
|---|---|
| Added quick notes | Take quick notes |
| Added workflow to assign a task to whole team | Assign a task to whole team |
| Added workflow to prevent concurrent task updates | Prevent concurrent task updates |
| Enhanced Retail insights dashboard | Configure retail insights dashboard View Retail insights dashboard |
| Added workflow to integrate Dynamics 365 CI with Clienteling | Set up Dynamics 365 Customer Insights integration |
| Added Timeline tab in customer baseball profile card | View customer baseball card profile |
Other updates:
- Bug fixes done in Store Operations Assist and Smart Store Analytics.
June 2023
Smart Store Analytics
| Feature | Documentation |
|---|---|
| Unit sales of the selected product by zones in stores | Products screen |
Store Operations Assist
| Feature | Documentation |
|---|---|
| Added flow for automatic task cancellation | Automatic task cancellation |
| Added calendar view for to-do list | Calendar view for to-do list Enable calendar view settings |
| Added workflow to auto assign task to team | Define tasks set up |
| Improved checklist before plan execution | Publish and execute a plan |
Other updates:
- Bug fixes done in Store Operations Assist and Smart Store Analytics.
May 2023
Smart Store Analytics
| Feature | Documentation |
|---|---|
| Product substitute recommendations in Smart Store Analytics are generally available | Product substitute recommendations |
| Enhanced Smart Store Analytics | Troubleshoot missing or incomplete data |
Store Operations Assist
| Feature | Documentation |
|---|---|
| Added tablet support for Store Operations Assist Mobile and Admin | Supported platforms for mobile app Supported platforms for admin app |
| Enhanced Store Operations Assist | Exit to list of products after Save Count Execute plan manually Create task automatically based on branching logic response Use enhanced item card Change background color of mobile app Customize theme and logo for mobile app Display activities that take longer than a day |
Other updates:
- Bug fixes done in Store Operations Assist and Smart Store Analytics.
April 2023
| Feature | Documentation |
|---|---|
| Customer baseball card profile in Store Operations Assist is generally available | Customer baseball card profile |
| Data Connection in Smart Store Analytics is generally available | Configure Data Connection |
Other updates:
- Store Operations Assist and Smart Store Analytics have been enhanced.
March 2023
| Feature | Documentation |
|---|---|
| Smart Store Analytics is generally available | Smart Store Analytics overview |
| Insights and recommendations in Smart Store Analytics is generally available | Insights and recommendations |
| Store Operations Assist is generally available | Store Operations Assist overview Store Operations Assist Mobile |
| Virtual and in-store appointments in Store Operations Assist (Preview) | Define virtual and in-store appointments |
| Customer baseball card profile in Store Operations Assist (Preview) | Customer baseball card profile |
| Availability in more regions/countries | International availability of Microsoft Cloud for Retail |
January 2023
| Feature | Documentation |
|---|---|
| Store Operations Assist (Preview) | Store Operations Assist overview |
| Smart Store Analytics (Preview) | Smart Store Analytics overview |
April 2022
| Feature | Documentation |
|---|---|
| International availability | International availability of Microsoft Cloud for Retail |
| Retail channel churn model | Retail channel churn model |