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What's new in Microsoft Cloud for Retail

This article provides details about the latest updates to Microsoft Cloud for Retail. To see a comprehensive list of released and upcoming features, see the following resources:

August 2024

AiFi to Dynamics 365 Commerce connector (preview)

Store operations

Capabilities Documentation
Copy a survey template Copy a survey template
Complete a task closed by another user Complete a task closed by another user
Use Store operations Teams with Teams Planner Use Store operations Teams with Teams Planner

July 2024

Retail data solutions in Microsoft Fabric (preview)

Capabilities Documentation
Configure Sitecore OrderCoud connector Configure Power BI and Eventstream

Configure Webhooks

Other updates:

  • Bug fixes done in Store operations.

June 2024

Store Operations Agent in Copilot Studio

Capabilities Documentation
Store Operations Agent in Copilot Studio Overview of Store Operations Agent in Copilot Studio

May 2024

Store operations

Capabilities Documentation
Additional filters in Today's to-do list in Store operations Teams Additional filters in Today's to-do list
More options for single-select and multi-select question types in Survey template More options for single-select and multi-select question types

April 2024

Retail data solutions in Microsoft Fabric (preview)

Capabilities Documentation
Retail data solutions reference architecture Retail data solutions reference architecture
Copy task setup in a plan Copy task setup in a plan

March 2024

Store operations

Capabilities Documentation
Filter tasks by priority on Today’s to do list page Sort item cards
Auto email notifications for task publishing or execution failure Execution status tab

Retail data solutions in Microsoft Fabric (preview)

Capabilities Documentation
Automated deployment of Frequently bought together model Deploy Frequently bought together model (preview)

February 2024

Store operations

Capabilities Documentation
Group survey questions into sections Group survey questions into section
Execution status tab in a plan Execution status tab
Plan errors tab in a plan Plan errors tab
Access Store operations Teams from Microsoft Viva Connections Configure Viva Connections for Store operations Teams

Use Store operations Teams from Microsoft Viva Connections

January 2024

Retail data solutions in Microsoft Fabric (preview)

Solution/Capabilities Documentation
Retail data solutions in Microsoft Fabric (preview) Retail data solutions in Microsoft Fabric (preview)
- Retail industry data model (preview) Retail industry data model (preview)
- Sitecore OrderCloud connector (preview) Sitecore OrderCloud connector (preview)
- Frequently bought together model (preview) Frequently bought together model (preview)
- Personalized Shopping Agent (preview) Personalized Shopping Agent (preview)

December 2023

Smart Store Analytics

Feature Documentation
Notification for new version of Smart Store Analytics Upgrade Smart Store Analytics

Store operations

Feature Documentation
Measure execution time for planned tasks Measure execution time for planned tasks
Store operations Admin in Microsoft Teams Use Store operations Admin in Microsoft Teams
Inventory visibility in Store operations Setup Inventory visibility in Store operations Admin
Use Inventory visibility in Store operations Mobile
Add multiple target group members to a target group Add multiple target group members to a target group
Automatically assign the same zone to a new branched task Automatically assign the same zone to a new branched task
Cancel a task setup Cancel a task setup
Specify time zone for business units Specify time zone for business units

Other updates:

  • Bug fixes done in Store operations and Smart Store Analytics.

November 2023

Smart Store Analytics

Feature Documentation
Use More Options control More Options - Smart Store Analytics

Store operations

Feature Documentation
Customize a copied plan Change template type in task setup in a copied plan
Enhanced Quick Plans Select task due time based on Microsoft Teams Shifts timings
Cancel a task from the task form page in Store operations Mobile Cancel a task in Store operations Mobile

Other updates:

  • Bug fixes done in Store operations and Smart Store Analytics.

October 2023

Smart Store Analytics

Feature Documentation
Store data is always processed and displayed in accordance with the local time zone of the specific store Performance of smart stores
Insights and recommendations from smart stores

Store operations

Feature Documentation
Setup and use Store operations integrated with Microsoft Teams Shifts Configure Store operations with Microsoft Teams Shifts
Use Store operations with Microsoft Teams Shifts
Execute surveys and ad-hoc tasks within Microsoft Teams Execute tasks within Microsoft Teams
Organize store task dependencies with subtasks Organize store task dependencies with subtasks
Streamline task distribution with manually created duplicate tasks Streamline task distribution with manually created duplicate tasks

September 2023

Store operations

Feature Documentation
Enhanced Retail insights dashboard Task completion rate %
Task cancellation rate %
Survey response summary tab

August 2023

Smart Store Analytics

Feature Documentation
Added total order column to the top stores by daily order volume KPI
Added total units column to the top products by unit sales KPI.
Chain Summary
Added hour range filter for stores Chain Summary

Store operations

Feature Documentation
Setup and use Store operations within Teams Set up Store operations within Teams
Use Store operations within Teams
Add description for survey questions in task templates Description for survey questions
Use survey question type Rank order to rank responses Question types
Setup and use Store operations integrated with Microsoft Teams Approvals Use Store operations with Microsoft Teams Approvals
Publish Quick plans Publish Quick plans
Added workflow in Clienteling to change source from Dataverse to CI or Custom API Change the source of data from Dataverse to CI tables
Change the source of data from Dataverse to any CDP using custom APIs

Other updates:

  • Bug fixes done in Store operations and Smart Store Analytics.

July 2023

Smart Store Analytics

Feature Documentation
Predictive AI model for customer traffic (preview) Foot traffic forecast

Store operations

Feature Documentation
Added quick notes Take quick notes
Added workflow to assign a task to whole team Assign a task to whole team
Added workflow to prevent concurrent task updates Prevent concurrent task updates
Enhanced Retail insights dashboard Configure retail insights dashboard
View Retail insights dashboard
Added workflow to integrate Dynamics 365 CI with Clienteling Set up Dynamics 365 Customer Insights integration
Added Timeline tab in customer baseball profile card View customer baseball card profile

Other updates:

  • Bug fixes done in Store operations and Smart Store Analytics.

June 2023

Smart Store Analytics

Feature Documentation
Unit sales of the selected product by zones in stores Products screen

Store operations

Feature Documentation
Added flow for automatic task cancellation Automatic task cancellation
Added calendar view for to-do list Calendar view for to-do list
Enable calendar view settings
Added workflow to auto assign task to team Define tasks set up
Improved checklist before plan execution Publish and execute a plan

Other updates:

  • Bug fixes done in Store operations and Smart Store Analytics.

May 2023

Smart Store Analytics

Feature Documentation
Product substitute recommendations in Smart Store Analytics are generally available Product substitute recommendations
Enhanced Smart Store Analytics Troubleshoot missing or incomplete data

Store operations

Other updates:

  • Bug fixes done in Store operations and Smart Store Analytics.

April 2023

Feature Documentation
Customer baseball card profile in Store operations is generally available Customer baseball card profile
Data Connection in Smart Store Analytics is generally available Configure Data Connection

Other updates:

  • Store operations and Smart Store Analytics is enhanced.

March 2023

Feature Documentation
Smart Store Analytics is generally available Smart Store Analytics overview
Insights and recommendations in Smart Store Analytics is generally available Insights and recommendations
Store operations is generally available Store operations overview
Store operations Mobile
Virtual and in-store appointments in Store operations (preview) Define virtual and in-store appointments
Customer baseball card profile in Store operations (preview) Customer baseball card profile
Availability in more regions/countries International availability of Microsoft Cloud for Retail

January 2023

Feature Documentation
Store operations (preview) Store operations overview
Smart Store Analytics (preview) Smart Store Analytics overview

April 2022

Feature Documentation
International availability International availability of Microsoft Cloud for Retail