Enable copilot with knowledge from non-Microsoft systems


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Admins, makers, marketers, or analysts, automatically Jun 2024 -

Business value

Makers can build copilots that use non-Microsoft data from external systems as knowledge for more relevant and accurate grounded responses.

Feature details

Makers will be able to add structured and unstructured data from non-Microsoft systems, such as Salesforce, ServiceNow, Zendesk, and so on, as grounding data for their copilots built using Microsoft Copilot Studio. Such copilots enable users to ask questions in natural language about their enterprise systems being used within their Power Platform tenants.