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Summary and resources

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Commerce delivers a complete omnichannel solution that unifies back-office, in-store, call center, and digital experiences.

With Distributed Order Management (DOM), organizations gain visibility into their inventory in real time, across all their channels, helping to improve the customer experience.

Commerce maintains price groups, which are assigned to various Commerce entities, like channels, catalogs, affiliations, and loyalty programs. Price groups help to link the Commerce entities with their respective price and discount.

Assortments are used to define which products are available to sell in which channels during specific periods of time.

Now that you have reviewed this module, you should be able to:

• Describe Commerce capabilities.

• Describe Commerce channels and channel management concepts.

• Describe distributed order management (DOM).

• Describe pricing and discounts.

• Describe product hierarchies and assortments.

• Describe e-commerce capabilities.

Resources

Use these resources to discover more about how to set up a channel.

• Set up a retail channel

• Set up a call center channel

• Set up an online channel

• Set up a B2B e-commerce site

• Manage B2B business partners using customer hierarchies

For further study:

• Introduction to Dynamics 365 Commerce

• Get started with Dynamics 365 Commerce channels

• Distributed order management (DOM)

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