Implement Remote Help scenarios using Microsoft Intune
Intermediate
Administrator
Microsoft 365
Microsoft Intune
Remote Help is a Microsoft Intune Suite capability that lets support teams securely assist users in real time, with sessions tied to organizational identity, permissions, and compliance. This module shows how to configure, deploy, and operate Remote Help, including helper and sharer roles, session monitoring, and privacy considerations.
Learning objectives
By the end of this module, you'll be able to:
- Describe the purpose of Remote Help in end-user support
- Identify the helper, sharer, and administrator roles in a Remote Help workflow
- Configure Remote Help in the Microsoft Intune admin center and deploy the app to supported platforms
- Assign Remote Help permissions by using Intune role-based access control
- Support and monitor Remote Help sessions
- Evaluate privacy, permission, and compliance considerations for remote support
Prerequisites
- Working knowledge of Microsoft Intune and the Intune admin center
- Familiarity with Microsoft Entra ID users, groups, and role-based access control
- Basic understanding of endpoint security and compliance concepts