Search and filter knowledge articles by using Dynamics 365 Customer Service
Intermediate
Business User
Dynamics 365
Customer Service
Turn knowledge into faster, more consistent service. Configure discovery experiences that surface relevant answers from governed internal and external sources, then use analytics to remove search friction and close knowledge gaps in Dynamics 365 Customer Service.
Learning objectives
In this module, you'll:
- Learn about search filters.
- Learn about federated search.
- Learn about AI suggested keywords.
- Learn about knowledge search analytics.
Prerequisites
Basic knowledge of Customer Service