Search and filter knowledge articles by using Dynamics 365 Customer Service
Intermediate
Business User
Dynamics 365
Customer Service
This module examines how to set up the many different searching and filtering capabilities that are available in Dynamics 365 Customer Service.
Learning objectives
In this module, you'll:
- Learn about search filters.
- Learn about federated search.
- Learn about AI suggested keywords.
- Learn about knowledge search analytics.
Prerequisites
Basic knowledge of Customer Service