Summary

Completed

Too often, customer experiences with automated agents are subpar. The agent might spend too much time identifying the problem, or its communication style is too challenging for customers to interact with effectively. When you're creating agents to assist customers, make sure that you provide an engaging experience that's easy to interact with and that maximizes the chances of providing the customer with the result that they're looking for. Microsoft Copilot Studio helps subject matter experts quickly create intelligent agents for customer interactions. By using a few simple techniques, agent creators can design more engaging agents that lead the customer toward the best resolution for their issue.

Throughout this module, you learned about some key elements for designing more effective agents in Microsoft Copilot Studio, including:

• Techniques for planning agents.

• Design elements for creating successful agents.

• Different conversation types and why they're important.

• Best practices for creating good trigger phrases.

• Different techniques for building conversational agents.

• How to use analytics to improve your agent's performance.

Your next steps would be to explore more advanced topics, such as handling user authentication and integrating Copilot Studio agents with other technologies.

More resources

To learn more about key concepts that are related to building agent with Microsoft Copilot Studio, select the following links.

Create Agents

• Quickstart – Create and deploy an agent

• Key Concepts - Authoring

Work with Topics

• Use system Topics

• Create and edit Topics

• Manage Topics

Enhance and improve

• Key concepts – Enhanced authoring

• Use variables

• Add user authentication

Monitor and diagnose

• Key concepts – Analytics

• Analyze agent performance and usage

• Analyze customer satisfaction

• Analyze session information

• Work with conversation transcripts

• Analyze topic usage