Etapa 1: Criar formulários para definir o layout e o comportamento da notificação
O Omnichannel for Customer Service oferece um conjunto de recursos que ampliam o poder do Dynamics 365 Customer Service Enterprise para permitir que as organizações se conectem e interajam instantaneamente com clientes em canais de mensagens digitais. É necessária uma licença adicional para acessar o Omnichannel for Customer Service. Para obter mais informações, consulte as páginas Visão geral de preços do Dynamics 365 Customer Service e Plano de preços do Dynamics 365 Customer Service.
O artigo descreve como definir o layout e o comportamento da notificação de alerta.
Pré-requisitos
É preciso ter as permissões obrigatórias do Dynamics 365 Customer Service para configurar o Unified Service Desk e acessar as entidades necessárias do Dynamics 365 Customer Service. Mais informações: Acessar o gerenciamento de sessão no Unified Service Desk
É preciso se familiarizar com os seguintes conceitos no Unified Service Desk:
Estes três tipos de controles hospedados: Gerenciador de Conexão, Gerenciador Global e Layout do Painel. Mais informações: Tipos de controle hospedado, ação e referência de evento no Unified Service Desk
Filtrar o acesso usando o Unified Service Desk. Mais informações: Gerenciar acesso usando a configuração do Unified Service Desk
Criar formulários
Entre na instância do Dynamics 365.
Selecione a seta para baixo próxima ao Dynamics 365.
Selecione Administrador do Unified Service Desk.
Selecione Formulários e + Novo.
No novo formulário, especifique os detalhes.
Campo valor Nome SimpleChatRequestPopupForm Pedido 10 Markup Copiar e colar conteúdo XML como mostrado abaixo
<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics" xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
<Border.Resources>
<SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
<SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
<Style TargetType="{x:Type Border}">
<Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Border.Resources>
<Grid Height="auto" Width="280" >
<Grid.Resources>
<System:String x:Key="switchvar">[[switchvar]+]</System:String>
<System:String x:Key="isAccept">[[isAccept]+]</System:String>
<System:String x:Key="isReject">[[isReject]+]</System:String>
<System:String x:Key="designation">[[designation]+]</System:String>
<System:String x:Key="showWarning">[[showWarning]+]</System:String>
<System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
<System:String x:Key="email">[[email]+]</System:String>
<System:String x:Key="city">[[city]+]</System:String>
<System:String x:Key="state">[[state]+]</System:String>
<System:String x:Key="EscalatedFromVirtualAgent">[[EscalatedFromVirtualAgent]+]</System:String>
<local:CRMImageConverter x:Key="CRMImageLoader" />
<SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
<SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
<SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<Style TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="56" />
<Setter Property="Height" Value="56" />
<Setter Property="Margin" Value="19,4,8,8" />
</Style>
<Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="Margin" Value="14,17,8,52" />
</Style>
<Style x:Key="ButtonImage" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="HorizontalAlignment" Value="Center" />
<Setter Property="VerticalAlignment" Value="Center" />
</Style>
<Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#032D44" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Visible"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Collapsed"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#003252" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#FFFFFFFF" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="AcceptButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#008A00" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="120" />
<Setter Property="Margin" Value="14,7,14,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
<Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="RejectButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#BF0900" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="119" />
<Setter Property="Margin" Value="0,7,13,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
<Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
<Setter Property="HorizontalAlignment" Value="Left" />
<Setter Property="VerticalAlignment" Value="Center" />
<Setter Property="FontSize" Value="14" />
<Setter Property="TextTrimming" Value="WordEllipsis" />
<Setter Property="FontFamily" Value="Segoe UI" />
<Setter Property="LineHeight" Value="16" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#D8D8D8"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="Regular" />
</Style>
<Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="SemiBold" />
<Style.Triggers>
<Trigger Property="Text" Value="">
<Setter Property="Visibility" Value="Collapsed" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
<Style.Triggers>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="28" />
<RowDefinition Height="86" />
<RowDefinition Height="1" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<!-- Max Sessions Warning Message -->
<Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="38"/>
<ColumnDefinition Width="242"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15" HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI" LineHeight="19" />
</Grid>
<!-- Separator line -->
<Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Notification Timeout Text -->
<Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="2" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="2" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<!-- Chat Request From -->
<Grid Grid.Row="3" Height="auto" >
<Grid.ColumnDefinitions>
<ColumnDefinition Width="83"/>
<ColumnDefinition Width="197"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource ImageLogo}" Source="[[channelIcon]+]" />
<Grid Grid.Column="1" Margin="20,6,14,3">
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Scriptlet.ResolveChannelTitle]+]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="14" />
<TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="21" />
<TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}" HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="18" />
</Grid>
</Grid>
<!-- Separator line -->
<Grid Grid.Row="4" Height="1" Opacity="0.13" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Background" Value="#F1F1F1" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Attributes-->
<Grid Grid.Row="5" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="103"/>
<ColumnDefinition Width="177"/>
</Grid.ColumnDefinitions>
<Grid Grid.Column="0" Height="auto" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
<TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
<TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
<TextBlock Style="{StaticResource StateLabelStyle}" Grid.Row="3" Text="[[$Resources.StateLabel]]" />
</Grid>
<Grid Grid.Column="1" Height="auto">
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
</Grid>
</Grid>
<!-- Bot Escalation Message -->
<Grid Grid.Row="6" Height="auto">
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="0,0,0,7" />
<Setter Property="Visibility" Value="Hidden" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource EscalatedFromVirtualAgent }}" Value="True" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="30,0,0,7" />
<Setter Property="Visibility" Value="Visible" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[$Resources.EscalatedFromVirtualAgentMessage]+]"/>
</Grid>
<!-- Accept / Reject Buttons -->
<Grid Grid.Row="7" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="148" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="148" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="132" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="132" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
</Grid.ColumnDefinitions>
<Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&from=[[from]+]&isUniqueContactRecognized=[[isUniqueContactRecognized]+]&CRMCONTACTID=[[CRMCONTACTID]+]&CanActivateSession=[[CanActivateSession]+]&SessionTabId=[[SessionTabId]+]">
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
<Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&from=[[from]+]" >
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
</Grid>
</Grid>
</Border>
Salve o formulário.
Repita as etapas 3 a 5 para criar os seguintes formulários.
Mostrar notificação de alerta de solicitação de consulta de conversa
| Campo | valor |
|---|---|
| Nome | ConsultRequestPopUpForm |
| Pedido | 17 |
| Markup | Copiar e colar conteúdo XML como mostrado abaixo |
<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics" xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
<Border.Resources>
<SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
<SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
<Style TargetType="{x:Type Border}">
<Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Border.Resources>
<Grid Height="auto" Width="280" >
<Grid.Resources>
<System:String x:Key="switchvar">[[switchvar]+]</System:String>
<System:String x:Key="isAccept">[[isAccept]+]</System:String>
<System:String x:Key="isReject">[[isReject]+]</System:String>
<System:String x:Key="designation">[[designation]+]</System:String>
<System:String x:Key="showWarning">[[showWarning]+]</System:String>
<System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
<System:String x:Key="email">[[email]+]</System:String>
<System:String x:Key="city">[[city]+]</System:String>
<System:String x:Key="state">[[state]+]</System:String>
<local:CRMImageConverter x:Key="CRMImageLoader" />
<SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
<SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
<SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<Style TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="56" />
<Setter Property="Height" Value="56" />
<Setter Property="Margin" Value="19,4,8,8" />
</Style>
<Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="Margin" Value="14,17,8,52" />
</Style>
<Style x:Key="ButtonImage" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="HorizontalAlignment" Value="Center" />
<Setter Property="VerticalAlignment" Value="Center" />
</Style>
<Style x:Key="headerImage" TargetType="{x:Type Image}">
<Setter Property="Width" Value="12" />
<Setter Property="Height" Value="12" />
<Setter Property="HorizontalAlignment" Value="Center" />
<Setter Property="VerticalAlignment" Value="Center" />
</Style>
<Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#032D44" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Visible"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Collapsed"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#003252" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#FFFFFFFF" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="AcceptButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#008A00" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="120" />
<Setter Property="Margin" Value="14,7,14,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
<Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="RejectButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#BF0900" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="119" />
<Setter Property="Margin" Value="0,7,13,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
<Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
<Setter Property="HorizontalAlignment" Value="Left" />
<Setter Property="VerticalAlignment" Value="Center" />
<Setter Property="FontSize" Value="14" />
<Setter Property="TextTrimming" Value="WordEllipsis" />
<Setter Property="FontFamily" Value="Segoe UI" />
<Setter Property="LineHeight" Value="16" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#D8D8D8"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="Regular" />
</Style>
<Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="SemiBold" />
<Style.Triggers>
<Trigger Property="Text" Value="">
<Setter Property="Visibility" Value="Collapsed" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
<Style.Triggers>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="21" />
<RowDefinition Height="28" />
<RowDefinition Height="86" />
<RowDefinition Height="1" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<!-- Max Sessions Warning Message -->
<Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="38"/>
<ColumnDefinition Width="242"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15" HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI" LineHeight="19" />
</Grid>
<!-- Separator line -->
<Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Consult Request -->
<Grid Grid.Row="2" Height="21">
<Grid.Resources>
<Style TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#FFB22912" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.ColumnDefinitions>
<ColumnDefinition Width="34" />
<ColumnDefinition Width="174" />
<ColumnDefinition Width="72" />
</Grid.ColumnDefinitions>
<Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.ConsultRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
</Grid>
<!-- Notification Timeout Text -->
<Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<!-- Chat Request From -->
<Grid Grid.Row="4" Height="auto" >
<Grid.ColumnDefinitions>
<ColumnDefinition Width="83"/>
<ColumnDefinition Width="197"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
<Grid Grid.Column="1" Margin="20,6,14,3">
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="14" />
<TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="21" />
<TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}" HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="18" />
</Grid>
</Grid>
<!-- Separator line -->
<Grid Grid.Row="5" Height="1" Opacity="0.13" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Background" Value="#F1F1F1" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Attributes-->
<Grid Grid.Row="6" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="103"/>
<ColumnDefinition Width="177"/>
</Grid.ColumnDefinitions>
<Grid Grid.Column="0" Height="auto" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
<TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
<TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
<TextBlock Style="{StaticResource StateLabelStyle}" Grid.Row="3" Text="[[$Resources.StateLabel]]" />
</Grid>
<Grid Grid.Column="1" Height="auto">
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
</Grid>
</Grid>
<!-- Accept / Reject Buttons -->
<Grid Grid.Row="7" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="148" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="148" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="132" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="132" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
</Grid.ColumnDefinitions>
<Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&from=[[from]+]&isUniqueContactRecognized=[[isUniqueContactRecognized]+]&CRMCONTACTID=[[CRMCONTACTID]+]&CanActivateSession=[[CanActivateSession]+]&SessionTabId=[[SessionTabId]+]">
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
<Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&from=[[from]+]" >
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
</Grid>
</Grid>
</Border>
Mostrar notificação de alerta de solicitação de transferência de conversa
| Campo | valor |
|---|---|
| Nome | ChatTransferRequestPopUpForm |
| Pedido | 20 |
| Markup | Copiar e colar conteúdo XML como mostrado abaixo |
<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics" xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
<Border.Resources>
<SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
<SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
<Style TargetType="{x:Type Border}">
<Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Border.Resources>
<Grid Height="auto" Width="280" >
<Grid.Resources>
<System:String x:Key="switchvar">[[switchvar]+]</System:String>
<System:String x:Key="isAccept">[[isAccept]+]</System:String>
<System:String x:Key="isReject">[[isReject]+]</System:String>
<System:String x:Key="designation">[[designation]+]</System:String>
<System:String x:Key="showWarning">[[showWarning]+]</System:String>
<System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
<System:String x:Key="email">[[email]+]</System:String>
<System:String x:Key="city">[[city]+]</System:String>
<System:String x:Key="state">[[state]+]</System:String>
<local:CRMImageConverter x:Key="CRMImageLoader" />
<SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
<SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
<SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<Style TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="56" />
<Setter Property="Height" Value="56" />
<Setter Property="Margin" Value="19,4,8,8" />
</Style>
<Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="Margin" Value="14,17,8,52" />
</Style>
<Style x:Key="ButtonImage" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="HorizontalAlignment" Value="Center" />
<Setter Property="VerticalAlignment" Value="Center" />
</Style>
<Style x:Key="headerImage" TargetType="{x:Type Image}">
<Setter Property="Width" Value="12" />
<Setter Property="Height" Value="12" />
<Setter Property="HorizontalAlignment" Value="Center" />
<Setter Property="VerticalAlignment" Value="Center" />
</Style>
<Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#032D44" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Visible"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Collapsed"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#003252" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#FFFFFFFF" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="AcceptButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#008A00" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="120" />
<Setter Property="Margin" Value="14,7,14,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
<Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="RejectButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#BF0900" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="119" />
<Setter Property="Margin" Value="0,7,13,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
<Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
<Setter Property="HorizontalAlignment" Value="Left" />
<Setter Property="VerticalAlignment" Value="Center" />
<Setter Property="FontSize" Value="14" />
<Setter Property="TextTrimming" Value="WordEllipsis" />
<Setter Property="FontFamily" Value="Segoe UI" />
<Setter Property="LineHeight" Value="16" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#D8D8D8"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="Regular" />
</Style>
<Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="SemiBold" />
<Style.Triggers>
<Trigger Property="Text" Value="">
<Setter Property="Visibility" Value="Collapsed" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
<Style.Triggers>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="21" />
<RowDefinition Height="28" />
<RowDefinition Height="86" />
<RowDefinition Height="1" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<!-- Max Sessions Warning Message -->
<Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="38"/>
<ColumnDefinition Width="242"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15" HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI" LineHeight="19" />
</Grid>
<!-- Separator line -->
<Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Transfer Request -->
<Grid Grid.Row="2" Height="21">
<Grid.Resources>
<Style TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#000000" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.ColumnDefinitions>
<ColumnDefinition Width="34" />
<ColumnDefinition Width="174" />
<ColumnDefinition Width="72" />
</Grid.ColumnDefinitions>
<Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.TransferRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
</Grid>
<!-- Notification Timeout Text -->
<Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<!-- Chat Request From -->
<Grid Grid.Row="4" Height="auto" >
<Grid.ColumnDefinitions>
<ColumnDefinition Width="83"/>
<ColumnDefinition Width="197"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
<Grid Grid.Column="1" Margin="20,6,14,3">
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="14" />
<TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="21" />
<TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}" HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="18" />
</Grid>
</Grid>
<!-- Separator line -->
<Grid Grid.Row="5" Height="1" Opacity="0.13" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Background" Value="#F1F1F1" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Attributes-->
<Grid Grid.Row="6" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="103"/>
<ColumnDefinition Width="177"/>
</Grid.ColumnDefinitions>
<Grid Grid.Column="0" Height="auto" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
<TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
<TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
<TextBlock Style="{StaticResource StateLabelStyle}" Grid.Row="3" Text="[[$Resources.StateLabel]]" />
</Grid>
<Grid Grid.Column="1" Height="auto">
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
</Grid>
</Grid>
<!-- Accept / Reject Buttons -->
<Grid Grid.Row="7" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="148" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="148" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="132" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="132" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
</Grid.ColumnDefinitions>
<Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&from=[[from]+]&isUniqueContactRecognized=[[isUniqueContactRecognized]+]&CRMCONTACTID=[[CRMCONTACTID]+]&CanActivateSession=[[CanActivateSession]+]&SessionTabId=[[SessionTabId]+]">
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
<Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&from=[[from]+]" >
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
</Grid>
</Grid>
</Border>
Consulte também
- Configurar notificação para agentes
- Etapa 3: criar chamada de ação relacionada à Notificação de Alerta do Omnicanal
- Etapa 4: anexar Notificação de Alerta do Omnicanal aos eventos
- Etapa 5: adicionar o controle hospedado, os eventos, as chamadas de ação às configurações do agente e do supervisor
- Configurar notificação do sistema no Unified Service Desk
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