470,212 questions with Microsoft 365 and Office-related tags

Sort by: Updated
Updated Created Answers
1 answer

Renewing a Microsoft 365 Subscription - problem activating under another account

We had a family M365 account under one of my brother's emails. My brother passed away, and now I have paid for the subscription for my Family members, but having problem (re)activating under my email invitation. It seems we are unable to disconnect…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-21T04:43:00.78+00:00
Dan Lund 0 Reputation points
commented 2026-04-25T00:37:08.12+00:00
Xavier-D 7,330 Reputation points Microsoft External Staff Moderator
2 answers

Why keep receiving message to Update payment but i just paid for the renewal on Microsoft 365

Hi Sir/madam Would like to check why i keep receiving pop up windows to remind Update Payment when I open my outlooks daily? I had made payment for the subscription on 27/10/2025 Monday. Fyi, i have added 2 email accounts in my outlook. Is it because…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-10-31T01:24:45.3233333+00:00
Susan Low 25 Reputation points
commented 2026-04-25T00:23:07.3866667+00:00
TAWONA ZVONGOUYA 0 Reputation points
0 answers

PayPal charge from microsoft corp.

I have a charge of $32.82 from Microsoft Corp and don't know what it's for. Merchant order ID Z73MOHKWJJF

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-25T00:17:02.72+00:00
Dale Aucoin 0 Reputation points
2 answers

My paid for Microsoft Office in 2023

In 2023 I purchased a MacBook computer and Microsoft office home pkg. I installed it and its worked well. I have not used it in a few months, when I went to edit or print or write I am forced to pay for a subscription. Why is that when I paid for this…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-04-25T00:10:27.9666667+00:00
Steve Sherry 0 Reputation points
commented 2026-04-25T00:15:27.2566667+00:00
Steve Sherry 0 Reputation points
1 answer

I paid for a full one‑year renewal in October 2025. However, my account currently states that the subscription exp 4-23-2026.

Hello Microsoft Support, I’m reaching out because my Microsoft 365 yearly subscription appears to be showing an incorrect expiration date. I paid for a full one‑year renewal in October 2025. However, my account currently states that the subscription…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-25T00:14:55.5866667+00:00
DeRanieri DeRanieri 0 Reputation points
answered 2026-04-25T00:15:09.7333333+00:00
Q&A Assist
2 answers

School access

I am supposed to have access to Microsoft Office through my university, but my operating system is too old. Can I use it online somewhere?

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-04-24T22:28:33.9266667+00:00
Heidi MB 0 Reputation points
answered 2026-04-24T23:54:05.2766667+00:00
EmilyS_726 16,135 Reputation points Volunteer Moderator
7 answers

I'm getting email from ******@teams.mail.microsoft. Is this a valid email address from microsoft?

Here's what the email looks like. Is this a valid email from Microsoft? You have been added as a guest to Microsoft Teams Subscription Auto-Renewal Notice (Invoice ID: MOS-585242 Amount 589. 98 USD). If you did not authorize or complete this monthly…

Microsoft 365 and Office | Other
asked 2025-12-03T19:20:28.4966667+00:00
Manuel Robles 10 Reputation points
commented 2026-04-24T23:53:25.7266667+00:00
Christina B 0 Reputation points
1 answer

Need to find my Bitlocker Recovery Key

I need to find my Bitlocker Recovery Key for my Dell XPS 15 Laptop computer. Can you please direct me as to where am supposed to look for this? Thank you, Don Chandler

Microsoft 365 and Office | Access | For home | Windows
asked 2026-04-24T22:52:01.9933333+00:00
Don Chandler 0 Reputation points
answered 2026-04-24T23:50:50.8433333+00:00
EmilyS_726 16,135 Reputation points Volunteer Moderator
1 answer

windows update

I can't install updates on my system. My OS is windows11 as seen in one of the screenshots attached. But when i try to install updates, it doesn't work, as seen in the other screenshot. Kindly assist urgently. Screenshot 2026-04-24 230955.png

Microsoft 365 and Office | Other
asked 2026-04-24T22:24:59.73+00:00
Theodora Ogbaji 0 Reputation points
answered 2026-04-24T23:43:39.0733333+00:00
John DeV 161.8K Reputation points Independent Advisor
3 answers

Unable to open Word doc - Word encountered an error trying to open the file

In an attempt to open a Word document I received the attached message. How do I correct it? I've received the message with a few other documents too

Microsoft 365 and Office | Word | For business | Windows
asked 2026-04-23T14:03:34.8266667+00:00
Jones, Jada, VBAVACO 0 Reputation points
edited the question 2026-04-24T23:39:49.0533333+00:00
Charles Kenyon 166.4K Reputation points Volunteer Moderator
2 answers

Impossible to contact Support

Why is it so damn hard to contact anyone at microsoft to speak to about a problem. you type in the search bar for help and get 10000000s of links that dont work and dont help whatsoever. Even when you type in Live chat - you get F'all - links dont work…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-11-05T18:36:54.1966667+00:00
Will Evans 0 Reputation points
commented 2026-04-24T23:37:09.3366667+00:00
Kelly M Carroll 0 Reputation points
1 answer

How to find a ONE Drive Folder shared by another ONE Drive user

A OneDive user has sent a folder with 125 Meg. I see the folder in my ONEDRIVE. However, I can not open the folder. It directs to obtain more storage. I Total used278 GB / 1 TBGet more storage I also see the following message Please let me know what I…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-24T23:34:16.6966667+00:00
Asif Ahmad 0 Reputation points
answered 2026-04-24T23:34:31.8966667+00:00
Q&A Assist
1 answer

How do I log into Microsoft Apps and fix error message 0x80070426

I have a paid subscription for Microsoft 365. When I try to use the app (MS Word, Excel, etc.,) the app prompts me to sign in (which I've done) and then it gives me error message 0x80070426 afterwards! Or it is asks for a product code which I don't…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-24T23:20:51.43+00:00
D Washing 0 Reputation points
edited the question 2026-04-24T23:30:49.37+00:00
George Hepworth 22,680 Reputation points Volunteer Moderator
1 answer

Microsoft Office CDN status

Is there a Microsoft Office CDN gateway outage right now

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-04-24T23:04:21.4666667+00:00
Fast14 0 Reputation points
answered 2026-04-24T23:23:18.4933333+00:00
Marcin Policht 87,000 Reputation points MVP Volunteer Moderator
4 answers

Figure Labels Duplicating in Table of Figures - Help!

Hi I am using Microsoft word for a long document, and we are including a table of figures. Somehow the numbering of the figures got messed up (the first figure was being listed as figure 2,), and so I tried to manually update the figure labels by right…

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-04-22T14:03:08.4733333+00:00
Jennifer Light 0 Reputation points
answered 2026-04-24T23:15:06.0766667+00:00
Charles Kenyon 166.4K Reputation points Volunteer Moderator
1 answer

Licentie voor Thuisgebruik activeren 24 april 2026 17:55 uur.

Licenties en activatie Microsoft kan U mij zo vlug mogerlijk helpen, met het activeren van de Thuisgebruik van Microsoft? Het is een groot probleem dat ik Licentie voor Thuisgebruik niet kan activeren? Ik zit er maar tegenaan te hikken en de Mails…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-04-24T15:55:46.32+00:00
Adrie Ederveen-de Pater 0 Reputation points
edited an answer 2026-04-24T23:10:54.5866667+00:00
Chloe-L 12,210 Reputation points Microsoft External Staff Moderator
1 answer

Filtering in excel

Hello! I am trying to see how many times data repeats in 1 column and then filter by number. I then want to hide the duplicates. I was able to get the data by using countif but it only filters using all the data. I want to hide the duplicates once I have…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-04-24T16:15:14.4633333+00:00
Natnat C 0 Reputation points
commented 2026-04-24T23:08:45.75+00:00
Ashish Mathur 101.8K Reputation points Volunteer Moderator
1 answer

Word crashing without report after redownloading Office apps, clearing profile, new Mac profile (macOS Tahoe 26.3.1 (a))

This seems to be a common issue lately, but none of the suggestions have worked for me, so I'm at my wit's end. I've read most of the Q&As on here and other websites (Apple, Reddit, etc.) to no avail. Context: On Old MacBook (2020ish model), Word…

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-04-24T14:51:23.7233333+00:00
David 0 Reputation points
commented 2026-04-24T23:08:37.7933333+00:00
Hin-V 14,075 Reputation points Microsoft External Staff Moderator
1 answer

templete for check

Is there a template for filling out pre-printed checks?

Microsoft 365 and Office | Word | Other | Windows
asked 2026-04-24T23:05:13.2166667+00:00
Larry Johnson 0 Reputation points
answered 2026-04-24T23:05:32.0233333+00:00
Q&A Assist
2 answers

Academic account - word stopped working keeps saying activate account

then goes to blank page cant edit or create - wasted half a day already ni deadline please help!!!

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-04-24T07:47:56.86+00:00
jane thomas 0 Reputation points
answered 2026-04-24T23:04:43.3266667+00:00
Charles Kenyon 166.4K Reputation points Volunteer Moderator