Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,403 questions
483,058 questions with Microsoft 365 and Office-related tags
1 answer
Purchase Classified as Gaming
Microsoft Auto Renewed my renewal Microsoft 365 Family on July 7. They however classified the purchase as "Gaming" and as a result I have been charged Additional Fees and taxes. How do I get Microsoft to classify the transaction correctly
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-20T04:47:52.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 22%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Anil Misra
0
Reputation points
answered 2026-07-20T05:25:20.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 64%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Christine Luna
26,285
Reputation points
Independent Advisor
1 answer
I can't activate Office 2021 on my iMac - new issue - has run ok for 4 years
I have Office 2021 (Word version 16.66.1) on my iMac running MacOS 10.15.8 Catalina. I purchased this in 2022 and it is visable as a purchase on my Microsoft Account. I've been running it without any problem since 2022 . Occasionally it will ask for…
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,574 questions
asked 2026-07-19T11:07:15.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 90%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
John White
0
Reputation points
commented 2026-07-20T05:23:24.2633333+00:00
DaveM121
905.3K
Reputation points
Independent Advisor
1 answer
Please give back my microsoft account
this is all the info i got from trying all sort of thin, my account have been hacked, and microsoft say it they cannot do anything, and i like , what the **** come on microsoft its your system bro, just check a few things and it will done. pls bro, i…
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,568 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 79%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
0 answers
Windows 365 Fails to add a new payment method
Hi I'm in Australia, and my Office 365 account will not allow me to update my payment method to a NAB credit card. Car details are correct, it keeps sating card details wrong, please check. I can add another card from a different bank and this is OK. …
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
4,128 questions
asked 2026-07-20T05:22:16.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 17%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
IT Support
0
Reputation points
asked 2026-07-20T05:22:16.39+00:00
IT Support
0
Reputation points
2 answers
Accidentally redeemed Office to wrong account
**Key removed** The key is the wrong email "@gmail.com". correct email "@kianjoocan.com.mm"
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
12,122 questions
asked 2026-07-20T02:41:27.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 45%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Aye Min Aung
0
Reputation points
edited the question 2026-07-20T05:19:43.6133333+00:00
_AW_
68,476
Reputation points
Volunteer Moderator
2 answers
How do i fix a "Don't lose your benefits" message being shown in error?
At the Microsoft website, my subscription is paid up into 2027 but when I go into MS Word I get a window that says "Don't lose your benefits. There is a billing issue . . . . " And then lets me click on a button "Update Payment"
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,403 questions
asked 2026-01-27T18:10:22.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 12%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Craig
0
Reputation points
commented 2026-07-20T05:17:04.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 59%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Daria Ponomarenko
0
Reputation points
2 answers
how to open the microsoft word?
i can not open my microsoft word. what shall i do?
Microsoft 365 and Office | Word | Other | Windows
Microsoft 365 and Office | Word | Other | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,784 questions
asked 2026-07-20T01:47:49.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 13%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Mhegan Tabao
0
Reputation points
edited an answer 2026-07-20T05:13:52.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 52%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Senthil kumar
1,720
Reputation points
1 answer
Microsoft's apps run into errors
My Microsoft's apps that is power points, Microsoft word etc. are telling me it has run into errors, and I should repair what can I do
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,008 questions
asked 2026-07-20T04:31:02.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 37%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Rhoda King Marshall
0
Reputation points
answered 2026-07-20T05:07:03.61+00:00
EmilyS726
249.3K
Reputation points
Independent Advisor
0 answers
I have completed the course yesterday i want to download the certificate for the same can you help me where to get the completed certification
I have completed the course yesterday i want to download the certificate for the same can you help me where to get the completed certification
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,587 questions
asked 2026-07-20T05:02:47.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 26%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
Priyanka Hittalamani
0
Reputation points
asked 2026-07-20T05:02:47.06+00:00
Priyanka Hittalamani
0
Reputation points
0 answers
MS Word 2016 for Mac no longer works
All of my documents are locked into this program. I can no longer edit them. I have a valid license for MS Word 2016 that I paid for 3 or 4 years ago from a third party and believed I owned the program forever. I bought a slightly outdated version…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,429 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 67%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
Cannot save MS Office 2019 files.
I am running Microsoft Office 2019 Excel downloaded on my computer. When I open a workbook, make an entry and then try to save the file, I get an error message that says, "Errors were detected when trying to save the file." Then a message says…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,611 questions
asked 2026-07-08T06:00:22.2966667+00:00
Barrett Kalellis
65
Reputation points
commented 2026-07-20T04:46:37.8366667+00:00
Barrett Kalellis
65
Reputation points
1 answer
Outlook Mobile: After successful login verification, access was denied due to error code 53003
I logged in to verify my outlook account through authenticator, but it always showed that the login was successful, but I didn't have the permission to access. Error Code: 53003 Request Id: [Moderator note: personal info removed] Correlation Id:…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
17,569 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 39%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Unable to update an expired Mastercard
I am trying to update my credit card in my account. I have had access to MS 365 for around 3 years. The current card has expired. However, there is something preventing my new Mastercard from being accepted by your system. I have checked with my bank and…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
4,128 questions
asked 2026-07-20T00:15:39.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 89%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENK%3C/text%3E%3C/svg%3E)
Nev Keynes
0
Reputation points
edited the question 2026-07-20T04:45:09.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
7,995
Reputation points Microsoft External Staff
Moderator
2 answers
Windows Office says My Product Key is in the wrong region.
Hello, Just got my Windows Office 21. Entered the Product key and said I was in the wrong region. Product Key (removed by moderator) Thomas Allen Harrison
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,611 questions
asked 2026-07-19T04:29:34.97+00:00
Thomas Harrison
0
Reputation points
commented 2026-07-20T04:32:22.1766667+00:00
riny
21,110
Reputation points
Volunteer Moderator
1 answer
How to save an existing Excel file after adding new data. I'm being asked to activate Microsoft 365. I have a fully paid up subscription.
How to save an existing Excel file after adding new data. I'm being asked to activate Microsoft 365. As at 19 June 2026 I have a fully paid up subscription.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,008 questions
asked 2026-07-20T03:50:48.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Richard Comber
0
Reputation points
answered 2026-07-20T04:28:18.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
43,640
Reputation points
Independent Advisor
1 answer
Subscription Being Cancel
I have been receiving a message when opening Microsoft 365 Office that my subscription is being cancelled on July 15, 2026. I am signed in under [Moderator note: Personally Identifiable Information removed] and the message received in my last email…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
17,569 questions
asked 2026-07-08T01:43:07.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 6%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Melvin Stringer
0
Reputation points
commented 2026-07-20T04:25:50.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jade Ng
13,735
Reputation points Microsoft External Staff
Moderator
1 answer
Did not receive an activation code
I renewed my subscription to Microsoft 365 through my Amazon account. I did not receive an activation / product key code. How do I reinstate my subscription?
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,429 questions
asked 2026-07-20T03:46:59.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 12%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
A Team
0
Reputation points
answered 2026-07-20T04:25:30.5833333+00:00
Jonathan Deives
76,060
Reputation points
Independent Advisor
0 answers
How can this happen
I use the Onedrive browser version but needed to open the App version as it is the only way to download files. I noticed that the Myfiles list did not match the files on my normal version. It has now automatically updated my browser version with an old…
Microsoft 365 and Office | OneDrive | For business | Windows
Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
7,003 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 72%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
0 answers
MICROSOFT DEFENDER
DEAR SIRS, I am trying to clear 2 accounts out of my Microsoft Defender that are not useful anymore, I don't find the instructions in the app to do so, How do I proceed? The 2 accounts that I want to clear are Maximus and Access Computer Training. …
Microsoft 365 and Office | Microsoft 365 Defender | For home | Other
Microsoft 365 and Office | Microsoft 365 Defender | For home | Other
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
68 questions
asked 2026-07-20T04:18:57.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 96%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
gina bethancourt
0
Reputation points
asked 2026-07-20T04:18:57.0666667+00:00
gina bethancourt
0
Reputation points
1 answer
How to enable macros on excel
How can I enable macros in my computer? While opening an excel document, sometimes am told to enable macros to be able to proceed.
Microsoft 365 and Office | Excel | For education | Windows
Microsoft 365 and Office | Excel | For education | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
1,390 questions
asked 2025-09-16T12:10:15.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
DANIEL OKELLO
0
Reputation points
commented 2026-07-20T04:04:50.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 81%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Sameer Chandan
0
Reputation points