483,082 questions with Microsoft 365 and Office-related tags

Sort by: Updated
2 answers

Office Home & Business 2021 (Perpetual License) cannot activate anymore on macOS Catalina – Error 0x0 after successful authentication

Hello, I would like to report what appears to be an activation service problem rather than a local installation issue. Environment • Product: Microsoft Office Home & Business 2021 for Mac (Perpetual License) • Microsoft account: License is…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-07-18T19:21:50.7566667+00:00
Christian Herbert Hildebrand 0 Reputation points
answered 2026-07-20T08:25:54.3133333+00:00
Christian Herbert Hildebrand 0 Reputation points
1 answer

Office 365 a3 license cant download

so i tried to install, office 365 a3 licence from my uni account. but it kept popup this error? i tried use the SaRa troubleshoot to uninstall any remaining office app, but the uninstallation failed as it they cannot find any office products. saw help to…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-07-20T07:54:15.7933333+00:00
Naha 0 Reputation points
answered 2026-07-20T08:23:51.5933333+00:00
Liora D 18,315 Reputation points Microsoft External Staff Moderator
1 answer

I can't open any excel files due to unknown issue and "repair now" is not working

I can't open any excel files due to unknown issue and "repair now" is not working, please see pic attached.

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-07-20T07:48:39.8033333+00:00
Chloe WU 0 Reputation points
answered 2026-07-20T08:21:51.4933333+00:00
DaveM121 905.3K Reputation points Independent Advisor
1 answer

I purchased Lenovo Windows11 pro laptop with preinstalled Office,2021. But due to inaccessible Microsoft account entered during setup, I need to reinstall Windows 11 pro with USB drive Windows11 pro ISO files. But now how can I get Office 2021 redeem key?

Sir, I purchased Lenovo laptop Windows 11 Professional preinstalled with Office, 2021 on 11-08-2025 from Amazon. Now, because of inaccessible Microsoft Account entered during setup, I need to reinstall it by removing it. I removed OEM Windows 11 pro…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-19T07:24:00.92+00:00
Winod Dhamnekar 0 Reputation points
edited the question 2026-07-20T08:21:30.6666667+00:00
Kai-H 22,125 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Account Issue

I am unable to change my Microsoft 365 account name to an alias email address. The existing email address used is closed and seems to have locked the option to update it to the alias one. Also the security notification email address also needs to be…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-16T21:58:30.3166667+00:00
Colin and Barb Hawkins 0 Reputation points
commented 2026-07-20T08:21:18.1033333+00:00
Erland Sommarskog 135.7K Reputation points MVP Volunteer Moderator
1 answer

Access denied in LOOP

User who has editor right can't access ( access denied) on loop

Microsoft 365 and Office | Loop | For business
Microsoft 365 and Office | Loop | For business

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

439 questions
asked 2026-07-20T07:58:23.3333333+00:00
Marion Timineri Maria (Wipro Limited) 0 Reputation points Microsoft External Staff
answered 2026-07-20T08:19:24.25+00:00
Jonathan Harrison 170 Reputation points
1 answer

Subscription Renewal Issue

Hello Team, I am trying to renew the subscription using Rupay. After entering the details, I am getting the OTP, but there is no input screen to enter the OTP, and I directly see the screen payment not done. Popups are enabled for…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-19T06:13:31.4433333+00:00
Ashwani Kumar 1 Reputation point Microsoft External Staff
answered 2026-07-20T08:15:47.1166667+00:00
Kai-H 22,125 Reputation points Microsoft External Staff Moderator
1 answer

Help Mac OS16.77 Version not able to connect to Micorosoft

Ich bin mit dem Copiloten durch all seine schritte gegangen und hatte kein erfolg meine Lizenz zu aktivieren. Hier ein paar dinge die ich gemacht habe: macOS Big Sur 11.7.11 Office 16.77 (23091003) Microsoft 365 Family aktiv Browser-Anmeldung…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-20T07:36:09.6633333+00:00
Kube Dietrich 0 Reputation points
edited an answer 2026-07-20T08:13:47.6933333+00:00
Ivan B 117.6K Reputation points Independent Advisor
1 answer

Cloud file disappeared after transfer fault and cancel operation

Need assistance recovering online only file sync'd to all my devices. I was transferring a one drive file to my D hard drive and a online fault occurred providing options to skip or cancel. I chose to cancel and the folder is now gone online and syncd…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-07-19T03:26:04.6566667+00:00
Zachary Capogna 0 Reputation points
answered 2026-07-20T08:12:36.93+00:00
Kai-H 22,125 Reputation points Microsoft External Staff Moderator
0 answers

Office 365 Error: Office 365 Error Code 0x0

I currently have a MacBook Air (2013), Unable to run office 365 applications (Excel, Word, Power Point etc). My MacBook is running on macOs BigSur 11.7.11 Can you provide a detailed step by step guide on how to resolve this issue

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-20T08:04:16.37+00:00
Abiodun Obileye 0 Reputation points
1 answer

My Microsoft 365 plan was paid but isn't activated so far

hello. I'm looking for your assistance . My Microsoft 365 plan has been paid on lune 29. 2026, but it's not activated so far . Please see the payment details in the attachment

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-19T11:43:41.2133333+00:00
Tatiana Covalenco 0 Reputation points
edited an answer 2026-07-20T08:01:37.94+00:00
Norah-L 7,995 Reputation points Microsoft External Staff Moderator
0 answers

How can I get my access back

I just recently renewed my subscription. But I still can't edit my docs. Can someone fix this?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-20T08:00:09.4733333+00:00
Ari 0 Reputation points
1 answer

Option for text highlight on Powerpoint 2016 suddenly dissappear

Hi all, Working on Powerpoint (MS Office Home and business 2016), ver. 2026 (build 20131.20154) since a long time. Just now discovered that the button for "Highlighting a text", previously into Home/Font tab is not longer visible. Attempted to…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-07-17T10:07:23.9733333+00:00
Stargate Maritime - Training 0 Reputation points
commented 2026-07-20T08:00:06.08+00:00
Stargate Maritime - Training 0 Reputation points
4 answers

Urgent cancellation request – Unable to access Microsoft 365 account to cancel free trial

Dear Microsoft Support, I am writing from an alternative email address because I am unable to access the Microsoft account associated with my Microsoft Teams Essentials trial. Microsoft has sent several notifications to [Moderator note: Personally…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-14T11:20:55.9466667+00:00
María Hidalgo Rudilla 5 Reputation points
answered 2026-07-20T07:59:06.17+00:00
1 answer

Adding the .app file in SPSE single farm

Hi Folks, Recently we have migrated from Sharepoint project server 2019 to Sharepoint Subscription edition with Database attach process. PWA site is up and running with same urls, appcatalogs also created and working, app domain and app prefix also…

Microsoft 365 and Office | SharePoint | Development
asked 2026-07-14T09:26:07.97+00:00
Shivam 20 Reputation points
commented 2026-07-20T07:57:40.9166667+00:00
Shivam 20 Reputation points
0 answers

Unable to log in to OneNote using the school email.

I have already graduated from university(bupt), but my campus email can still log in normally. However, the Microsoft account registered with my campus email cannot log in now, and it shows the following error message: Request Id:…

Microsoft 365 and Office | OneNote | For education | MacOS
asked 2026-07-20T07:56:02.2433333+00:00
Zhaojie Li 0 Reputation points
1 answer

Help required after renewing microsoft365 today

Urgent help required please, after renewing microsoft365 today, applications e.g. word, excel etc are not working

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-07-20T07:22:54.7033333+00:00
Kim Williams 0 Reputation points
answered 2026-07-20T07:55:42.88+00:00
DaveM121 905.3K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Excel Family Tree Generator Template - Error message when selecting "Create Family Tree"

I have used Family Tree Generator template in the past but now can no longer make corrections to old trees or make new ones. I have repaired MS365 as some posts suggested, downloaded Family Tree Generator, and saved using .xlsm. After selecting…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-16T15:55:09.84+00:00
Mark Coblentz 0 Reputation points
commented 2026-07-20T07:52:32.7633333+00:00
Ian-T 7,830 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

reactivation of account

why cant i reactivate my account. t always says error.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-20T06:46:44.2366667+00:00
Theresa Espino 0 Reputation points
commented 2026-07-20T07:50:42.98+00:00
Stefan Blom 345.7K Reputation points MVP Volunteer Moderator
1 answer

Merged Excel File Lost

I was working on a Microsoft Excel file yesterday – I’ve updated this file daily for years.  I was just entering data yesterday when a box popped up and said merging files.  I closed the box and found the file had reverted to a previous file over a year…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-16T17:21:55.62+00:00
Steve 0 Reputation points
commented 2026-07-20T07:50:01.2366667+00:00
Ian-T 7,830 Reputation points Microsoft External Staff Moderator