496,792 questions with Microsoft 365 and Office-related tags

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Unable to retrieve password

I have the username for Microsoft admin centre but wrong password. I click on reset password but tajes me to contact administrator when I am the administrator but keeps referring me to a previous global administrator who we no longer use. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-10T15:26:45.13+00:00
Kash Kooner 0 Reputation points
0 answers

how to fix my office word and other applications

My microsoft account word, msword, powerpoint, are not working it is showing that microsoft has run into an error that is preventing it from working correctly

Microsoft 365 and Office | PowerPoint | Other | Windows
asked 2026-10-10T15:25:49.92+00:00
Sakshi Pise 0 Reputation points
1 answer

Ms office 365 family 6 users subscription expired

Error Message: The product key you entered was not recognized. Please check the key and try again, or enter it on a different site. Suggested Links: Microsoft or Xbox gift card M365 Business Standard or Premium Windows Activation Office 2010 Error…

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

202 questions
asked 2026-10-08T08:09:41.67+00:00
Hasan Fasil 0 Reputation points
commented 2026-10-10T15:24:38.7833333+00:00
Lucus-V 13,735 Reputation points Microsoft External Staff Moderator
3 answers

Response Times for Data Protection Team on MFA Lockout

Hello, What is the expected response time for the Microsoft Data Protection / Tenant Recovery team after a Microsoft 365 Business support case has supposedly been escalated? We are locked out of a Microsoft 365 Business tenant because the sole Global…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-18T12:43:24.8366667+00:00
Joyce 0 Reputation points
commented 2026-10-10T15:18:21+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
2 answers

access export to excel large file

how to export a file that is larger than 65,000 lines from access to excel?

Microsoft 365 and Office | Access | Other | Windows
asked 2026-10-09T12:44:55.29+00:00
Roberto Viquez 0 Reputation points
commented 2026-10-10T15:15:33.95+00:00
Aetherin 3,005 Reputation points Independent Advisor
1 answer

Access to files from previous account

cannot access files from a user account used prior to Microsoft 365 from the sharing of the account.

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-10-10T14:32:21.4333333+00:00
Ken Putman 0 Reputation points
answered 2026-10-10T15:06:15.8133333+00:00
Kristen Tran 2,285 Reputation points Independent Advisor
1 answer

Dropbox not working

Dropbox app has suddenly stopped loading on my laptop. I think nthere must be some contention with onedrive. what can I do to make dropbox work?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-10-10T14:08:25.9233333+00:00
Doug Sheperdigian 0 Reputation points
edited an answer 2026-10-10T15:01:31.2366667+00:00
Bulldog 4,865 Reputation points
2 answers One of the answers was accepted by the question author.

Why can't I highlight text with my mouse? (Word for Windows)

I click across text in a Word document, but it does not highlight the text. Therefore, I can't do anything to the text.

Microsoft 365 and Office | Word | For home | Windows
asked 2025-10-19T04:03:04.2666667+00:00
Rod Lee 20 Reputation points
edited the question 2026-10-10T14:56:03.42+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
1 answer

OneNote deleting new entries

I've had a Section for years in OneNote. I add notes the existing Section and then close OneNote. When I reopen OneNote the new entries in the Section are there but suddenly disappear. Any suggestions?

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-10-10T14:40:05.8466667+00:00
Wayne Eckerle 0 Reputation points
answered 2026-10-10T14:40:23.47+00:00

AI answer

2 answers

excel not starting

my excel just installed but it isnt starting it says that there issome problem do you want to quick repair and doesnt do anything

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-10T14:05:35.3033333+00:00
Nofil naveed 0 Reputation points
answered 2026-10-10T14:39:14.7966667+00:00
EmilyS726 271.7K Reputation points Independent Advisor
2 answers

Subscribtiin 365

Hello, I have cancelled my subscription 2 years ago which has been used only for 1 day , year later I been charged again even when in the system all have been cancelled , now year later I’m receiving email again that I have to cancel it if I don’t wanna…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-29T16:49:03.5566667+00:00
Bojarinova Inga 0 Reputation points
commented 2026-10-10T14:38:50.9+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Need Product Key

I have a receipt for my 365 renewal, how do I get the product key? My account says I DIDN"T pay, but I did.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-09T17:00:56.23+00:00
Kim r 20 Reputation points
commented 2026-10-10T14:38:33.48+00:00
Kim r 20 Reputation points
1 answer

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired. I have an active Office 365 account which is current.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T14:59:52.12+00:00
Brenda Knight 0 Reputation points
commented 2026-10-10T14:34:42.8166667+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
2 answers

Modify macro to override if run twice and thrice

I run the following macro, all the sheets duplicated and hyperlinked it is working perfect. BUT if in case if I run this macro again and if all the sheets are already present becuase of 1st run then it should override the existing duplicated sheets…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-05T14:31:23.4433333+00:00
Chaturvedi, Santosh 610 Reputation points
commented 2026-10-10T14:28:47.3066667+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
2 answers

Managing photo files in OneDrive - the 'Settings' option isn't anything like what instructions say to do

I don't get into OneDrive too often, but I've found THOUSANDS of duplicate and triplicate files in my 'Photos' folder. Various 'Help' topics indicate I should log into OneDrive, navigate to 'Settings' and 'File Management' (or similar) and manage them…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-05T13:00:08.13+00:00
Mark Walker 5 Reputation points
commented 2026-10-10T14:28:27.22+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
2 answers

Am not able to see my previously stored excel sheets

Am not able to see my previously stored excel sheets . I had created my microsoft account but now am not able to see my documents . pls get back to me <moderator: PII removed>@gmail.com Phone no: <moderator: PII removed>

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T08:13:36.4133333+00:00
manish vyas 0 Reputation points
commented 2026-10-10T14:26:00.1233333+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
3 answers

Product Key was one time use but I returned my computer and need to reinstall on new computer

I purchased a Mac book and one time subscription to Microsoft Office and installed it on my Mac book. I retuned Mac book and before doing do I uninstalled office as requested. Once I purchased another new computer and tried to reinstall Office, it is…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-02T19:33:34.08+00:00
Aaron Turner 0 Reputation points
commented 2026-10-10T14:25:47.2766667+00:00
Thomas4-N 22,395 Reputation points Microsoft External Staff Moderator
2 answers

two accounts need to delete one

accidently subscribed to two accounts. One email no longer in use and other is correct one. How do I delete subscribed account without password or use of this email address? Being charged 129.99 for each subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-09T19:59:47.9666667+00:00
First United Methodist Church 0 Reputation points
answered 2026-10-10T14:23:02.4933333+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
3 answers

How to disable the Microsoft Office 365 Word CoPilot Summary

When any Word document is opened CoPilot is generating a Summary of the document at the top of the document. This is highly annoying and unwanted. There appears to be no way of disabling this feature. CoPilot is enable by corporate policy and cannot be…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-05-29T17:26:57.5+00:00
McNamara, Brian 20 Reputation points
commented 2026-10-10T14:10:35.1333333+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
0 answers

Account Hacked, changed Email

Hello Microsoft Support, I am contacting you again because my Microsoft account has been hacked. The hacker changed the email address associated with my account, and I no longer have access to it. The biggest problem is that I do not know the new email…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-09T22:32:06.19+00:00
Marko Stanisic 0 Reputation points
edited the question 2026-10-10T14:02:20.44+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator