469,528 questions with Microsoft 365 and Office-related tags

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MICROSOFT SUPPORT ***

I am beyond frustrated and hoping someone here can help because I am completely stuck. I’m trying to delete my Microsoft account, but the delete option is disabled because I supposedly need to remove “enterprise applications” first. The problem is: I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-31T18:27:01.8233333+00:00
Caroline Kessler 0 Reputation points
edited the question 2026-04-21T12:27:38.57+00:00
Olga_Gh 180 Reputation points Microsoft Employee Admin
2 answers

Login Blocked with Error 399287

I'm the only administrator of my azure tenant. I had MFA set up with authenticator, secondary email, mobile number. I lost my authenticator data and new every time i try to log in it tries to send an MFA request to the authenticator which i do not…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-20T10:04:07.06+00:00
Mod360 0 Reputation points
commented 2026-04-21T12:25:52.33+00:00
Julie Huynh 835 Reputation points Independent Advisor
1 answer

my windows activation product key doesnt work

word office says to me you cant make change because this selection is locked my windows is not activate yet

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-04-21T12:21:29.44+00:00
DINAOL ABONA 0 Reputation points
answered 2026-04-21T12:21:43.5933333+00:00
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6 answers

Newly Created .lnk File Types No Longer Syncing to OneDrive

The .lnk file types have always synced to personal OneDrive account associated with my Win 11 desktop when they were created. Starting one day ago newly created .lnk file types have stopped syncing. The new .lnk file Properties->Details tab displays…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-03T22:12:28.6066667+00:00
Ta Da 35 Reputation points
edited an answer 2026-04-21T12:19:33.1066667+00:00
FCosta 0 Reputation points
1 answer

EXCEL.EXE-Bad Image message

suddenly I got this message, Excel.exe - Bad Image when I tried to access a word file

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-04-21T12:19:15.7266667+00:00
Sheryl Teague 0 Reputation points
answered 2026-04-21T12:19:26.86+00:00
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2 answers

How To Transfer All Files Between 2 Personal OneDrive Accounts

Hi- I am trying to figure out how to easily transfer all files from one personal onedrive account to another personal onedrive account. I am unable to sign into both on my computer as it only allows for one person account. Essentially, what I want to…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-21T04:25:28.34+00:00
Nicholas 0 Reputation points
answered 2026-04-21T12:18:35.6966667+00:00
EmilyS726 223.6K Reputation points Independent Advisor
0 answers

[Graph API Issue] Intermittent GenericFileOpenError causing missing data blocks when writing batched data to Excel workbooks

Our customers schedule automated data downloads that write batched data to Excel workbooks (OneDrive for Business / SharePoint) using the Microsoft Graph API. The API fails intermittently, resulting in missing blocks of data in the Excel sheet with…

Microsoft 365 and Office | Excel | For business | MacOS
asked 2026-04-21T12:17:02.98+00:00
Garima Chandna 0 Reputation points
answered 2026-04-21T12:17:35.5+00:00
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2 answers

Can't access OneNote on new laptop

Most of my OneNote notebooks transferred except the main one I work out of every day. The synce error says because the file was moved, the file name is invalid, or the file permissions have been changed. (Error code: 0x2 bdf5f). Trying to access it on…

Microsoft 365 and Office | OneNote | For business | Windows
asked 2026-04-20T12:42:46.2833333+00:00
Kate Salzman 0 Reputation points
commented 2026-04-21T12:15:39.3833333+00:00
Kate Salzman 0 Reputation points
3 answers

word not opening

I am using HP probook 440 G6. However when i try to open word a popup message saying " we are sorry, but word has run into an error that is preventing it from working correctly. word will need to be closed as a result' appears. please help. am…

Microsoft 365 and Office | Word | Other | Windows
asked 2026-04-21T11:18:53.98+00:00
Benard Githuka 0 Reputation points
answered 2026-04-21T12:14:04.3466667+00:00
Stefan Blom 338.2K Reputation points MVP Volunteer Moderator
1 answer

now have Microsoft 365 personal - want to switch to 365 business

I purchased Microsoft 365 Personal this morning and now want to upgrade to 365 business

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-21T12:12:51.7066667+00:00
Steven Segesman 0 Reputation points
answered 2026-04-21T12:13:02.6233333+00:00
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1 answer

The Word App is slowed when we are using a file share for few users.

Hi Team, We are having slowing problems when some users are working on the word document placed in the file server. Could you help on it?

Microsoft 365 and Office | Word | For business | Windows
asked 2026-04-21T12:04:52.4933333+00:00
Admin Leandro 0 Reputation points
answered 2026-04-21T12:05:07.67+00:00
Q&A Assist
2 answers

Dictate in Word does not work

Yet Alt + H does. My microphone works in all non-MS apps but not Word or Outlook via Dictate (which is active - and my subscription is current) MS Support has tried around 4 or 5 times to fix it but has not been able to do so. I've had Office…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-04-20T21:17:13.77+00:00
Neil Jenkins 0 Reputation points
commented 2026-04-21T11:56:06.58+00:00
Neil Jenkins 0 Reputation points
1 answer

Microsoft 365 Education Registration

Hi There, how are you? I hope this email finds you well. I'm trying to register my University on Microfot 365 Education to get Free tool as Office, Outlook, Teamns and more. I already fill the forms online, but they sent me an emails saying that my…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-04-21T11:44:40.77+00:00
Osvaldo Samuel 0 Reputation points
answered 2026-04-21T11:45:05.8366667+00:00
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1 answer

InfoPath Retirement - What happens if no action is taken

Hello! We are planning for the InfoPath Retirement on 14th July 2026 - https://techcommunity.microsoft.com/blog/spblog/support-update-for-infopath-forms-services-in-microsoft-365/3858190 - and I am wondering what happens if no action is taken. Do the…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-04-21T11:44:32.97+00:00
Mcintosh, Rebecca 121 Reputation points
answered 2026-04-21T11:44:45.46+00:00
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0 answers

I need Microsoft to delete or release a phantom domain

I was in the process of setting up a business account but ran into an error when trying to fill out the credit card details. When I tried again, a little while later, it says that the domain I'm trying to create a new business account for is already…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-21T11:32:03.2633333+00:00
Erik de Jong 0 Reputation points
edited the question 2026-04-21T11:43:16.0266667+00:00
Jess-Q 9,905 Reputation points Microsoft External Staff Moderator
6 answers

Urgent my company admin acc failed to access and is not able to check any emaiil

Hi Microsoft team, I am not able to check any email and access my admin of company, As i i have setup multi factor for security, and i can't receover that when i am outside of china. So pls let me keep my pw and allow me to access again ! i need to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-20T17:57:42.86+00:00
NO 0 Reputation points
answered 2026-04-21T11:41:46.6666667+00:00
NO 0 Reputation points
2 answers One of the answers was accepted by the question author.

Cant pay my subscription

My card has been expired and it keeps giving error while trying to add my new card.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-21T09:08:43+00:00
Tin 20 Reputation points
accepted 2026-04-21T11:40:06.7366667+00:00
Tin 20 Reputation points
2 answers

How to fix Site Pages library not opening when reviewing Site Content.

I get the Sorry, something went wrong File Not Found.

Microsoft 365 and Office | SharePoint | Other | Windows
asked 2026-04-21T11:06:45.79+00:00
Carlos Pareja 0 Reputation points
answered 2026-04-21T11:35:01.37+00:00
Alina Le 1,230 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Excel formula

How do I get the sum of column 6 in this formula =IF(K$1160="","",IFERROR(VLOOKUP(($I1185),'Auto Income'!$I$962:$N$1000, 6, FALSE), ""))

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-04-21T11:15:10.24+00:00
Rebecca Pearce 40 Reputation points
accepted 2026-04-21T11:31:32.2566667+00:00
Rebecca Pearce 40 Reputation points
1 answer

Cant sign into my microsoft account t

There is some kind of issue, I can use the browser word but not the word app because of credientials or something, it doesnt even let me put my password before showing an error, anybody know what's going on?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-04-21T11:09:34.72+00:00
Einar Árni Bjarndal Ingvarsson 0 Reputation points
answered 2026-04-21T11:09:49.8633333+00:00
Q&A Assist