Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,632 questions
0 answers
double charged for 365
I was double charged for 365 and I only want one subscription
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-10-30T20:27:03.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 9%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Andre Arguello
0
Reputation points
2 answers
subscription for 7 licenses is currently not visible in the tenant and shows as deleted.
Invoice Number: G153841889 Invoice Amount: USD 1,123.57 Product: Microsoft 365 Business Standard Licenses: 7 An email notification indicated that the subscription would be deleted on 08/18/2026. The associated invoice was found to be unpaid, and the…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,035 questions
asked
2026-10-30T20:05:45.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 76%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPL%3C/text%3E%3C/svg%3E)
Principle Lighting
0
Reputation points
answered
2026-10-30T20:27:12.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 30%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ruby Nguyen
3,470
Reputation points
Independent Advisor
1 answer
Been trying all day to use email. Keep getting Sync to email.
Can someone from tech support please call to help resolve this issue? Been trying to have someone call me for the past 2 hours.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,632 questions
asked
2026-10-30T20:23:33.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 5%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Pat Geffrard
0
Reputation points
answered
2026-10-30T20:24:28.3833333+00:00
AI answer
1 answer
Change the email on my Microsoft 365 Business Premium account
I put the wrong email address in when I subcribed to the free trial for the Microsoft 365 Business Premium account. I put ******@KairosHospitalityLLC.com; however, the correct email address is ******@KairosHospitalityLLC.com. How can I change the email…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,413 questions
asked
2026-10-30T20:14:14.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 68%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Clarissa Willis
0
Reputation points
answered
2026-10-30T20:15:25.5533333+00:00
AI answer
1 answer
Can I continue to use MS Word 2019 without MS 365?
I have MS Office home 2019 for MAC and I can no longer edit docs. It says I need MS 365, but I don't want it. Can I get Word to continue to operate properly without MS365?
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
3,026 questions
asked
2026-10-30T20:11:28.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 24%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Brian Kenner
0
Reputation points
answered
2026-10-30T20:11:46.18+00:00
AI answer
1 answer
One of the answers was accepted by the question author.
How do I get back my Outlook 365 Business Standard email sending privileges?
HERE"S WHAT CAME IN ON REJECTED MESSAGES (my own message follows the cut and pasted rejected messages) --A high-severity alert has been triggered ⚠ User restricted from sending email Severity: ● High Time: 10/28/2026 5:30:00 PM (UTC) Here's what…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,413 questions
asked
2026-10-30T19:13:32.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 85%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Charles Chambers
0
Reputation points
commented
2026-10-30T20:11:38.15+00:00
Charles Chambers
0
Reputation points
1 answer
Can't Use Anything Associated
Repeatedly asks for sign in and has had me change my password numerous times! I haven't been able to use any features for months now!
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,503 questions
asked
2026-10-30T20:04:25.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 20%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Frank and Jeanet Leurquin
0
Reputation points
commented
2026-10-30T20:10:45.3733333+00:00
Frank and Jeanet Leurquin
0
Reputation points
1 answer
Issue with redeeming office 2024 product key
I am having exactly the same issue as one of the question posted by Beth Elder on July 31 2025. I don't seem to see from the thread that it was resovled. I bought office 2024 from Ignitekeys, and also on a loop - go to redeem the code…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,823 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 96%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
I never signed up for Microsoft 365 and have been billed for months
I never signed up for Microsoft 365 and just learned I’ve been billed for months. How do I get refund and and stop. Moved from: Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,632 questions
asked
2025-11-21T19:49:24.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 8%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Rachael Torres
0
Reputation points
commented
2026-10-30T20:00:56.0666667+00:00
Stefan Blom
356.5K
Reputation points MVP
Volunteer Moderator
0 answers
Transitioning Disabled Microsoft 365 Business Premium Nonprofit Donation Before Deletion
Our Microsoft 365 Business Premium (Nonprofit Staff Pricing) Donation subscription is currently showing as disabled and is scheduled to be deleted soon. We are a nonprofit organization and currently rely on Microsoft 365 for Word, Excel, PowerPoint,…
Microsoft 365 and Office | OneDrive | For business | Windows
Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
7,139 questions
asked
2026-10-30T19:57:20.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 36%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGO%3C/text%3E%3C/svg%3E)
Grace Okoluko
0
Reputation points
edited the question
2026-10-30T19:59:39.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Clover-L
105
Reputation points Microsoft External Staff
Moderator
4 answers
Microsoft 365 and Office / One drive / Windows 11
I cant make the local drive C as default location for my files, "One drive" keeps holding the rights. I dont want to have the default saving drive on "One drive" Need help. Thank you
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,369 questions
asked
2026-10-30T19:22:39.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 82%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Victor Sangoy
20
Reputation points
answered
2026-10-30T19:57:53.4366667+00:00
EmilyS726
276.6K
Reputation points
Independent Advisor
0 answers
I have a serious mailbox-level event. HELP!!!
I am a Microsoft 365 subscriber and am reporting a potential mailbox data loss incident affecting my Outlook.com account. On [insert date], I discovered that a large portion of my email history is no longer available. Symptoms Messages from…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,503 questions
asked
2026-10-30T19:57:40.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 64%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Bill Lannan
0
Reputation points
asked
2026-10-30T19:57:40.2833333+00:00
Bill Lannan
0
Reputation points
2 answers
One of the answers was accepted by the question author.
I have microsoft 365 and the last update has made the message area FONT extrememly tiny. How do it get that changed back ?
Entire question is in the title. I cannot even see what I am typing into the message area as the FONT is rediculously small
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,503 questions
asked
2026-10-30T14:04:46.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 68%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Susie Christensen
20
Reputation points
accepted
2026-10-30T19:57:11.33+00:00
Susie Christensen
20
Reputation points
1 answer
change subscription
I currently subscribe to Microsoft 365 Family at £104.99 per year, renewing on 1 November 2026. I don't use or need Microsoft Copilot features, as I use other AI services. I would like to know whether I can switch to Microsoft 365 Family Classic at the…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,632 questions
asked
2026-10-30T19:18:18.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 45%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Emma Swanton
0
Reputation points
answered
2026-10-30T19:57:08.5966667+00:00
EmilyS726
276.6K
Reputation points
Independent Advisor
1 answer
how to redeem office 2024 product key so it appears under products I've purchased
In a loop - go to redeem the code (https://setup.office.com/redeem/enter-key?ms.officeurl=setup) hit redeem - goes to either download 64 or download 32 bit, hit either one and page comes up service unavailable. Go back to page where my account is…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,823 questions
asked
2025-07-31T15:03:20.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 83%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBE%3C/text%3E%3C/svg%3E)
Beth Elder
235
Reputation points
commented
2026-10-30T19:56:02+00:00
Stefan Blom
356.5K
Reputation points MVP
Volunteer Moderator
2 answers
how to fix my microsoft apps when the fail to open and say i need to repair
when i open any of the microsoft word apps eg word a pop up to repair is there and if i oress repair nothing happens the problem still persist
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,503 questions
asked
2026-10-30T17:07:18.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 91%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
ian
0
Reputation points
answered
2026-10-30T19:52:53.28+00:00
Stefan Blom
356.5K
Reputation points MVP
Volunteer Moderator
1 answer
How can I highlight text in MS Word
I want to highlight a paragraph in MS Word, so I click and drag my mouse over the paragraph. The "backlight" on the first line lights up just fine, but on subsequent lines it is very faint, virtually invisible. I cannot see how many lines I…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,988 questions
asked
2026-10-30T19:50:25.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 57.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
John Schwager
0
Reputation points
answered
2026-10-30T19:51:06.8733333+00:00
AI answer
1 answer
Error when trying to activate. purchased through amazon
Error when trying to activate. purchased through amazon
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,823 questions
asked
2026-10-30T19:19:03.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 42%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Michael cook
0
Reputation points
answered
2026-10-30T19:50:34.73+00:00
EmilyS726
276.6K
Reputation points
Independent Advisor
2 answers
Microsoft Family Safety returns error when permission via email is requested
I have been guided to this place by Microsoft Support who, after a lengthy session of trial and error, has determined that it is not the setup on the device nor the setup of Microsoft Family Safety it is wrong with. I have been setting up a child account…
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
1,119 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 85%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
2 answers
Print a publisher file to pdf
My publisher program won't allow me to print my publisher files to pdf for archiving. it indicates "unlicensed product
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,823 questions
asked
2026-10-30T19:21:37.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 15%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Steven McKinzie
0
Reputation points
answered
2026-10-30T19:39:09.38+00:00
Stefan Blom
356.5K
Reputation points MVP
Volunteer Moderator