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Random computer crash when idle, what could the cause be?

Hello, I have recently been having countinous crashes especially when idle, first few times there was no minidumps but I finally got one today after having two consecutive crashes. I was hoping someone could tell me exactly what the issue is so i can fix…

Windows for home | Windows 11 | Performance and system failures
asked 2026-06-09T00:34:41.03+00:00
LateNightCoffey 20 Reputation points
answered 2026-06-09T00:35:18.6+00:00

AI answer

2 answers

Outlook Classic missing groups folder/Tile

I have several users that are missing the groups folder & groups tile. Not like they cant see groups due to cached exchange mode. They cannot see any groups. I have done the standard uninstall reinstall, new profile, .etc..... They can see the…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-06-04T21:10:49.6666667+00:00
Alex McGregor 0 Reputation points
commented 2026-06-09T00:34:12.62+00:00
Teddie-D 16,885 Reputation points Microsoft External Staff Moderator
1 answer

I have a windows 11 pc.

I Built my pc and my ssd broke, I put a different ssd till my new one would come in. It's now full and my 2nd ssd is here. Everything I download is going to the primary full ssd. How do I change my primary ssd to the new one or make everything download…

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-08T23:57:56.61+00:00
Ali kalot 0 Reputation points
answered 2026-06-09T00:34:07.9233333+00:00
Lester Bernard Reyes 81,425 Reputation points Independent Advisor
2 answers

Unable to migrate Subscription to Microsoft

“We are Global Administrators and Billing Administrators. Our Exchange Online Plan 1 subscription is attached/associated with Endurance Singapore Holdings Private Limited (Singapore). The subscription page shows a warning that the partner is no longer…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-08T05:12:44.7466667+00:00
Neil Leynes 0 Reputation points
edited a comment 2026-06-09T00:33:34.34+00:00
Neil Leynes 0 Reputation points
0 answers

Computer is frozen in a back screen with window logo

My computer has been frozen- a black screen with windows logo. I have tried restarting my device through different methods but I have been unsuccessful. Would appreciate any help that can be provided.

Windows for home | Other | Performance and system failures
asked 2026-06-09T00:32:36.9666667+00:00
Chimmy 0 Reputation points
answered 2026-06-09T00:32:48.5466667+00:00

AI answer

2 answers

Verify another way

Unable to sign into my Outlook account on desktop computer. Get message Verify another way, which does not send me a link.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-08T17:04:03.82+00:00
Navdeep Kalia 0 Reputation points
edited an answer 2026-06-09T00:32:33.1+00:00
Winnie-B 8,025 Reputation points Microsoft External Staff Moderator
1 answer

Can’t send email because your storage is full message. But storage is not full

I’m trying to send email from my iPhone and the outlook app says “Can’t send email because your storage is full” and outlook doesn’t let me send emails. I check my storage on outlook.com and one drive and I have 2.5gb free.. what is going on here? I’ve…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-06-09T00:30:47.4+00:00
Jay McCrea 0 Reputation points
answered 2026-06-09T00:31:26.8833333+00:00

AI answer

2 answers

Como restablecer una cuenta educativa en el authenticator

Por error elimine una cuenta del authenticator y ahora no puedo volverla a conectar porque ya no me da la opción del código QR ni el link de conexión y tampoco puedo comprobar el acceso

Microsoft 365 and Office | Microsoft 365 Defender | Other | Android
asked 2025-10-07T17:07:43.1466667+00:00
LuZ a 0 Reputation points
answered 2026-06-09T00:28:36.0833333+00:00
Escuela Marbella 0 Reputation points
2 answers

My Email Keeps Bouncing

How do I fix it as the message it keeps sending back is Delivery has failed to these recipients or groups: [<PII removed>.co.uk] This message couldn't be delivered because the sending email address was not recognized as a valid sender. The most…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,228 questions
asked 2026-06-07T20:53:38.5233333+00:00
Michalis Fotis 0 Reputation points
commented 2026-06-09T00:27:44.7566667+00:00
Teddie-D 16,885 Reputation points Microsoft External Staff Moderator
1 answer

Cannot reach my invoice

Hi! I have received reminders about paying invoice [Moderator note: Personally Identifiable Information removed] and when I try the link, my GoDaddy overwrites that connection. Is there another way I can pay it? See screenshot below.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-06-08T23:30:42.2333333+00:00
S Wayland 0 Reputation points
commented 2026-06-09T00:27:05.69+00:00
S Wayland 0 Reputation points
1 answer

OneNote 16.109.3 + macOS 26.5.1 → WebContent sandbox failure causes Tags pane to render blank

The Tags pane (custom tags panel) renders completely white and is unusable. The issue appears to be a WebKit/WebContent sandbox restriction introduced in macOS 26 (Tahoe). Relevant log errors: WebContent[8929] Connection init failed at lookup with error…

Microsoft 365 and Office | OneNote | For home | MacOS
asked 2026-06-03T14:27:36.2733333+00:00
Alice Friedemann 0 Reputation points
commented 2026-06-09T00:26:28.76+00:00
Alice Friedemann 0 Reputation points
1 answer

Payment enquiry

Hi Team, I thought i paid a yearly subscription but it appears that I am paying still monthly payments . Can you please follow up and confirm ? Regards. Mary

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-08T23:51:51.4866667+00:00
Mary Sciorto 0 Reputation points
answered 2026-06-09T00:26:22.2933333+00:00
Estrella721 39,200 Reputation points Independent Advisor
2 answers

Opt out of OneDrive backup?

How do I opt out of the automatic backup to OneDrive? I have two Microsoft accounts and want to only use the one I am paying for to have extra storage. My email is shut down and I need to be able to communicate. I don't need an additional subscription to…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-08T23:52:42.3133333+00:00
Carolyn Brierley 0 Reputation points
answered 2026-06-09T00:25:30.54+00:00
EmilyS726 237.7K Reputation points Independent Advisor
3 answers

Error installing OEM printer drivers

When I try to install the OEM drivers for a Canon MX922 printer, the following error displays: "An error occurred while files were being copied. : 0305 0036". I'm running Windows 11. What does the error code signify, and how can I overcome it?

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-08T01:37:13.12+00:00
Timothy Spengler 0 Reputation points
commented 2026-06-09T00:24:29.5+00:00
Timothy Spengler 0 Reputation points
2 answers

Authenticator App error - Can't access account (MFA Error)

I have been trying to set-up my M365 Business Account. I got my business email linked to the account and my M365 Authenticator App set-up. When I opened the Authenticator app I noticed my old work email was on the account with no option to remove. I then…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-07T17:29:21.4433333+00:00
Jack G 0 Reputation points
edited a comment 2026-06-09T00:23:03.12+00:00
Teddie-D 16,885 Reputation points Microsoft External Staff Moderator
0 answers

Computer has been compromised.

This morning I had a "windows-defender" lock on my computer. Not realizing this could be a scam I called the 1.866.396.6102 number. They gained access to my computer and I'm thinking they copied all of my data. I've locked most of my…

Microsoft Edge | Other | Windows 11
asked 2026-06-09T00:22:54.1933333+00:00
Jan Key 0 Reputation points
2 answers

Keyboard will not work after Windows 11 login

Keyboard will not work after logging in in Windows 11 the mouse pad works, but no characters so all the help I’m getting requires some type of typing and I can’t type clearly the keyboard works from a physical standpoint because I can sign in but after…

Windows for home | Windows 11 | Accessibility
asked 2026-06-08T23:43:18.4833333+00:00
James Humphries 0 Reputation points
answered 2026-06-09T00:19:33.7766667+00:00
John DeV 164.5K Reputation points Independent Advisor
5 answers

Refund on 365 accounts

Last year I switched to 365 Business but had prepaid for the personal 365. I tried to cancel the personal one and went through chat help and thought it was canceled. Now I see a charge on 5/5/2026 for $106.24. I have spent so much time on canceling this…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-08T12:24:24.4766667+00:00
Arun Chaddha 0 Reputation points
answered 2026-06-09T00:19:26.35+00:00
Arun Chaddha 0 Reputation points
1 answer

ACS Email to iCloud rejected 554 5.7.1 [BS01] - shared pool IP reputation / PTR

ACS Email to iCloud/Apple addresses (@icloud.com, @me.com) is rejected with: 554 5.7.1 [BS01] Message rejected due to local policy (https://support.apple.com/en-us/HT204137) This is affecting real production users who cannot receive invite/credential…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,687 questions
asked 2026-06-08T23:05:53.77+00:00
Abdessamade Abarchihi 0 Reputation points
edited a comment 2026-06-09T00:18:48.3133333+00:00
Golla Venkata Pavani 5,750 Reputation points Microsoft External Staff Moderator
1 answer

Bogus charge for no subscription

03/17/26RECURRING PAYMENT AUTHORIZED ON 03/16 MICROSOFTMICROSOF MICROSOFT.COM WA S356076216123840 CARD 1711$129.9903/17/26RECURRING PAYMENT AUTHORIZED ON 03/16 MICROSOFTMICROSOF MICROSOFT.COM WA S356076216123840 CARD 1711$129.99Begin region###…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-09T00:17:39.9333333+00:00
Jesse Rivera 0 Reputation points
answered 2026-06-09T00:17:52.5233333+00:00

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