Issues Rendering Video in VideoGallery on React
Stuck on using VideoGallery to render video in a React project. Successfully receiving a call response after joining the call, but unable to render the video optimally. Here’s the method used: import { VideoGallery } from…
Need clarification Azure Communication Service with Dynamics 365 Contact Center and Customer Service
Hi everyone, I'm currently diving deep into Dynamics 365 Contact Center and Customer Service, Sales, Customer Insight Journey. However, Azure Communication Services (ACS) has recently entered the picture, and its documentation has left me perplexed. I'm…
Is it Possible to Host Meetings Using Azure Communication Services?
I am currently using Azure Communication Services and facing challenges in hosting meetings through it. I would like to know if there is a method to host meetings using Azure Communication Services. Additionally, I need the solution to support…
SMS support in Azure Communication Services in Denmark?
Just tried to configure ACS. Noticed the little notice that "SMS is currently unavailable for Denmark" when configuring a phone number. So, is this a temporary thing and expected to be back shortly or is it yet to be offered?
How to get server call id using IOS SDK
Already tried multiple threads but not able to get Server call ID using IOS SDK for ACS. Here is one of the reference documentation. https://learn.microsoft.com/en-us/azure/communication-services/how-tos/calling-sdk/record-calls?pivots=platform-ios Is…
Facing Issue while trying to cancel a screen share
I am using CallWithChatComposite UI for my meeting application with Azure communication services. When i click on the present screen and then click cancel in the pop up, it is throwing error. Once this is done and then if I try switching on the camera,…
issue with WhatsApp and azure bot
Hi, so i have created the communications channel in communication services, then registered with WhatsApp. Inside whatsapp web management page i can see that azure is one of the apps with permissions. Also see this link which basically describes most of…
Azure Email Communication Service: DKIM2 stuck in "verification in progress..."
Issue: Azure Email Communication Service - DKIM2 Stuck in "Verification in Progress..." I am experiencing an issue where DKIM2 is stuck in "Verification in Progress..." status. Update: The DNS change was made 5 days ago. Here are the…
Real-time Transcription in ACS
Hi Team, I have tried using the new ACS-real time transcription-feature. I followed the instructions in this article: …
Call automation SDK doesnt work
I have tried to implement call automation using the sample code https://learn.microsoft.com/en-us/azure/communication-services/samples/call-automation-ai?pivots=programming-language-python however while adding event grid gtting error handshake is failed…
Ring tone no longer audible.
When making a call using Azure communication services I can no longer hear a ring tone while waiting for the call recipient to answer the call. There is no issue once the call is answered, full audio is still working. As far as we are aware, we have made…
Transferring Incoming Calls to External PSTN Numbers in Azure Communication Services Integration
Hello, I have an integration set up with Azure Communication Services that utilizes the Calling and Call Automation libraries to manage specific events and handle incoming calls. Currently, all incoming calls are routed to a Microsoft Teams user with a…
Issue with Acquiring Access Token silently in android with scope "Teams.ManageCalls"
Hello, I'm developing an Android (kotlin android compose) app using Azure Communication Services to enable calls from the app to Microsoft Teams users. To initiate these calls, I need a teamsAccessToken. I’ve set up MSAL to acquire the user’s access…
Ringing call sound is not heard
Hi, Using Azure communication SDK services using PSTN calling SDK, there is no sound heard suddenly when initiating call in ringing mode eg: Tring tring. This was happening but suddenly found not working as of today. Audio output is fine and can be heard…
Automatic email with ACS and Azure Function
I am trying to use an azure function to send automatic email whne someone sign up on my website. i am using javascript to link them. everything seems to be working but when i test my website, it does not send the email.
Can i use Azure sponsored credit at Advanced messaging - WhatsApp
Can i use Azure sponsored credit at Advanced messaging - WhatsApp?
Troubleshooting timeout error when rendering screen-sharing stream with Azure Communication Services
We are encountering a timeout error when using Azure Communication Services (ACS) to receive a screen-sharing stream. The error is: "Uncaught (in promise) CallingCommunicationError: Failed to render stream, timeout." We are using ACS to send…
Azure Communication Service - Custom domian email being suppressed
We are facing issue with communication service. Scenario: the azure communication services were running fine till the custom domain email service (hosted on gmail) went down for couple of hours. After that we are not able to send or receive email on this…
Is Azure Communication Services HIPAA compliant?
I would like to use the communication services in azure, specifically the Video Conferencing and SMS chat functionality for a Telemedicine application that I am building. I would like to know where can I check if these services are HIPAA compliant.
Need help on few points regarding Azure Communication Service(email service)
Dear Team, We need help for below points: 1.There are 2 email providers in the infrastructure. Can the domain name be same (for example @x.com ) when emails are triggered from Non-ACS and ACS so at the receiving end they do not notice the…