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5 answers

Locked Out of Microsoft 365 Developer Admin Account – Lost Access to Authenticator App, No Recovery Method Available

Hello Microsoft Support Community, I need urgent help recovering access to my Microsoft 365 Developer Program account. I was the sole global administrator of my tenant. Unfortunately, I recently reset my phone and lost access to the Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-07-09T20:48:38+00:00
Anonymous
1 answer

Office 365 Online PowerPoint Automatic slide transition not available

I'm using Powerpoint in Office365 and it does not allow me to use automatic transitions. The tab button for that feature does not exist in the online office365 version like it does in the desktop version. Is there a way to enable automatic transitions…

Microsoft 365 and Office | PowerPoint | For business | Windows
asked 2025-05-11T03:31:28+00:00
Anonymous
3 answers

we renewed our family subscription but cannot receive the key to activate our subscriptions, but we paid the annual fee

we renewed our family subscription but cannot receive the key to activate our subscriptions, but we paid the annual fee

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-05-19T20:25:28+00:00
Anonymous
1 answer

Pls help

So I don’t remember subscribing to Microsoft 365 and now it’s taken 230 dollars out of my account and now I’m in hardship is there a way I can get my money back or is it just forever gone FML

Microsoft 365 and Office | OneDrive | For home | Other
asked 2025-07-01T06:50:00+00:00
Anonymous
2 answers

How to improve accuracy for Excel get data from photo?

Is it possible to improve accuracy of get data from photo? Very simple photo turns out to need too much hand correction for iOS 18.4 iPhone 12. I get more accurate numbers using iPhone shortcut but unfortunately I need to rearrange the numbers into…

Microsoft 365 and Office | Excel | For home | iOS
asked 2025-04-13T14:35:16+00:00
Anonymous
3 answers

How do I request a refound?

How do I request a refound?, already cancelled suscription

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-06-27T18:06:31+00:00
Anonymous
1 answer

Updating One Drive with a new email address?

Looks like I need to update my One Drive-Personal. However, this account has my old email address. How can I update that address so I can update my One Drive and then access my Microsft Office documents and programs??

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-06-26T14:37:44+00:00
Anonymous
1 answer

I cannot access my account.

Hello, I have originally turned on my 2 step verification and put to change my password every 72 days because O was scared to get hacked. By the time the 72 days ended, I forgot my original password. For the email I had to verify was my previous work…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-06-27T16:07:16+00:00
Anonymous
5 answers

Onedrive shared files

I am trying to share a file on Onedrive with my child but it is not accepting the email address for them. Instead it keeps bringing up my ex's email by default. How do I remove my ex's email so it doesn't keep coming up and how do I add my childs? Many…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-07-02T07:46:55+00:00
Anonymous
3 answers

Office 2010 Word translate Taiwan Chinese to English can't work now?

Hello All, Now our Office 2010 Word need to translate to English, but no working now? Click the mini translate tools, but no work. translate to English : https://ssl.translatoruser.net can't connect?? That's Microsoft issue or problem? But I try…

Microsoft 365 and Office | Word | For business | Windows
asked 2025-06-27T00:59:31+00:00
Anonymous
1 answer

Unable to redeem VISIO2024 product key

I have purchased the VISIO2024 product key. I logged in and went to office.com/setup. I entered the product key. I pressed the "redeem" button. A window popped up with the button to download the app. After pressing the download button an error…

Microsoft 365 and Office | Visio | Other | Windows
asked 2025-05-29T15:15:30+00:00
Anonymous
4 answers One of the answers was accepted by the question author.

Say account doesn't allow editing. This is family package account

I am unable to edit word or excel as it indicates the account

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2025-06-05T07:38:04+00:00
Anonymous
3 answers

When I save an excel file and then turn auto save on my files are saving to a different location in one drive.

When I save an excel file and then turn auto save on my files are saving to a different location in one drive. If I open the file and make any changes it is saving to the new location. For context I am using share point at my job. It is creating a new…

Microsoft 365 and Office | Excel | For business | Windows
asked 2025-06-06T18:56:24+00:00
Anonymous
2 answers

My Word program freezes while constructing and editing documents.

My Word program freezes while constructing and editing documents.

Microsoft 365 and Office | Word | For home | Windows
asked 2025-05-07T22:42:38+00:00
Anonymous
3 answers

I cannot use search option on my one drive (always same answer - nothing found). both on laptop and cellphone

I cannot use search option on my one drive (always same answer - nothing found). both on laptop and cellphone

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-05-08T10:54:22+00:00
Anonymous
1 answer

Custom document property will not display properly in footer when it leads with a numeral instead of letter

I have an excel document and users fill in a userform to populate various custom document properties, one being a document number. When a document number starting with a letter is entered, the property correctly displays in the footer as…

Microsoft 365 and Office | Excel | For business | Windows
asked 2025-05-08T04:29:47+00:00
Anonymous
2 answers

Info Microsoft Defender for Endpoint Server and XDR

Hi All, I have the following question does the Microsoft Defender for Endpoint Server P& or P2 also included Microsoft Defender XDR? Form the detail on the site it only shows Microsoft Defender for Endpoint under Licensing requirements. Some online…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2025-05-19T09:02:47+00:00
Anonymous
2 answers

Missing excel doc

I would like someone to call me and help me through this

Microsoft 365 and Office | Excel | For home | MacOS
asked 2025-05-08T20:58:35+00:00
Anonymous
1 answer

I am unable to see recently viewed documents on the 'Recent' section on the homepage view of One Drive and Microsoft 365.

I am unable to see many of my recently viewed documents on the 'Recent' section on the homepage view of One Drive and Microsoft 365. This has been a consistent issue for a long time now. Almost all members of my organization are facing the same issue.…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2025-05-12T10:16:13+00:00
Anonymous
9 answers

After last office 2021 update I can’t edit or save in officeMy Office 2021 unless I sign up for office 365. I own office 2021. Can you help?

My Office 2021 (which I own) updated on 5/38/25 and now I can’t use the programs unless I buy Office 365. How can I fix this? Kathie

Microsoft 365 and Office | Excel | For home | MacOS
asked 2025-06-01T14:56:17+00:00
Anonymous