"Generic Bluetooth Adapter Error Code 31"

Question

I've been having issues with bluetooth and when I check device manager I notice something called "Generic Bluetooth Adapter". I dont know what it is and it also has the Error Code 31
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}

The requested operation was unsuccessful. "
I'm guessing this is causing my problems with bluetooth. How do I fix this?

Answer 1

I connected the game controller as well and it does appear in the playback even after closing and reopening the tab once connecting the controller. Here's what the headphones look like once the controller is connected

Answer 2

Ok, so that's a good sign that the bandwidth here is not an issu.

I think you will have to try different isolation method now to see if you can identify any possible interference with other hardware. In addition, I still think it is important to try a different headphone if you can even borrow one. I sincerely don't think there's a way to fix this from the software side.

Answer 3

What isolation methods could I try? Also does this confirm that the issue is hardware and not software related or is there still a chance this could be a software issue?
Also if I manage to get different headphones what should I do? Just test them to see if the problem persists? What do I do in both scenarios then, one where the problem persists with a different pair, and one where it doesn't?

Answer 4

Sony has a very good article providing some suggestions to isolate: https://www.sony.com.sg/electronics/support/art...

As for trying a different headphone, let's say if it works perfectly fine on another headphone, then it confirms that the issue is on the headphone itself. I know it works well on its own, but it can mean it just dosn't handle singla interference well.