Shared calendars not visible when switching to new Outlook

Question

I am an IT Support Consultant and have a customer who isn't seeing all of her shared calendars when switching over to the new Outlook. Has anyone else had this issue? Here is a screenshot that shows the differences between current and new Outlook. You can see that there are calendars missing from new Outlook:

Answer 1

Hello Eric,

Good day! Thank you for posting to Microsoft Community.

I understand that your customer is experiencing an issue with shared calendars not being visible when switching to the new Outlook. May I please know whether you have tried to add these calendars in the New outlook? Please see below.

1. In the New Outlook, select Calendar  > Add calendar > Add from directory.
2. Select the account you want to search from. (Your main account in this case)
3. In the next field "Select a person...."Type the name of the person, group, or calendar resource and click to input their address.
4. Select the group where you want to view this calendar.
5. Select Add.
6. You should be able to see the calendar.

.

Looking forward to your response.

Best Regards,

Ashraf.

Answer 2

Hi Ashraf,

I will try this out with my customer and get back to you. Thanks!

Answer 3

Hello Eric,

Just a follow up on this thread.

Please let me know if you managed to check this out with your customer.

Best Regards,

Ashraf.

Answer 4

Hi Ashraf,

I've submitted these instructions to the customer. They were really worried because they thought the new Outlook was replacing Outlook 365, but I explained that the new Outlook is for people who don't have a MS 365 subscription and that Outlook 365 won't be affected.

Thanks for your help!

Answer 5

Hello Eric,

No problem.

For now, the New Outlook will actually replace Windows Mail so no need to worry about that. In case there's any further assistance needed, you can respond back to the thread.

Have a great day!

Best Regards,

Ashraf.