Cant log in. Stuck in Microsoft Authenticator loop.

Question

Hi!

I cant log in. Im stuck in Microsoft Authenticator loop.

1. https://outlook.office.com/mail/
2. Login -> Action required. Additional security information for your organization. Follow the prompts to download and set up the Microsoft Authenticator app.
3. Click NEXT
4. Succeeded! Good job! You have successfully configured your security information. Select Done to continue logging in. Default sign-in method: Microsoft Authenticator - notification Microsoft Authenticator iPhone 14 Pro
5. Click READY
6. Action required. Additional security information for your organization. Follow the prompts to download and set up the Microsoft Authenticator app.

-> 3-6 again and again..

Dont know what to do. Cant login my account.

Answer 1

Hello Ville L123123

Thank you for posting to the Microsoft Community.

I understand that you've lost access to your account due to 2FA. May I please verify the type of account you are using? Is it an M365 work/school account or a Microsoft/personal account like Hotmail/outlook.com?

In the meantime, since you posted in the business category and if you are using a business account. It seems you authentication method is corrupted and needs to be reset by you administrator, however before involving the admin, could you please.

First try to Clear App Cache and Data:

• On your iPhone, go to Settings > General > iPhone Storage.
• Find the Microsoft Authenticator app and select it.
• Tap Offload App to clear the app's cache and data

Secondly, Use a Different Sign-In Method:

• If possible, try using an alternative sign-in method like a text message or email verification

If the above still does not fix the authentication issue, then its best to reset the authentication method

Only the admin can reset the authentication by accessing the Azure admin portal. In the Entra portal, the administrator can set your account to **Require new MFA registration.**This disables all previous authentication methods, and you will then be prompted to configure a new MFA authentication method the next time you sign in.

The admin can use below link to reset for you the MFA to How do I find my Microsoft 365 admin? - Microsoft Support

If you need guidance on how to find your admin, please refer to How do I find my Microsoft 365 admin? - Microsoft Support

If your account is Microsoft personal account (outlook.com/live.com/Hotmail.com), please reply back to us, so we can involve personal account team for further assistance.

Thank you for your kind understanding and have a great day.

Answer 2

Hello Ville L123123

Thank you for posting to the Microsoft Community.

I understand that you've lost access to your account due to 2FA. May I please verify the type of account you are using? Is it an M365 work/school account or a Microsoft/personal account like Hotmail/outlook.com?

In the meantime, since you posted in the business category and if you are using a business account. It seems you authentication method is corrupted and needs to be reset by you administrator, however before involving the admin, could you please.

First try to Clear App Cache and Data:

• On your iPhone, go to Settings > General > iPhone Storage.
• Find the Microsoft Authenticator app and select it.
• Tap Offload App to clear the app's cache and data

Secondly, Use a Different Sign-In Method:

• If possible, try using an alternative sign-in method like a text message or email verification

If the above still does not fix the authentication issue, then its best to reset the authentication method

Only the admin can reset the authentication by accessing the Azure admin portal. In the Entra portal, the administrator can set your account to **Require new MFA registration.**This disables all previous authentication methods, and you will then be prompted to configure a new MFA authentication method the next time you sign in.

The admin can use below link to reset for you the MFA to How do I find my Microsoft 365 admin? - Microsoft Support

If you need guidance on how to find your admin, please refer to How do I find my Microsoft 365 admin? - Microsoft Support

 

If your account is Microsoft personal account (outlook.com/live.com/Hotmail.com), please reply back to us, so we can involve personal account team for further assistance.

Thank you for your kind understanding and have a great day.

Thanks! Tried this. Did not work.

Cant login to Entra portal for same reason. I am the only user.

What to do next? 😬

Answer 3

Dear Ville L123123

Thanks for the update,

If this is your only admin account, we recommend that you contact our dedicated data protection support team directly by phone during business days (Monday through Friday) and at the following times: (Select country code)Find Microsoft 365 support phone numbers for business by country or region - Microsoft 365 admin | Microsoft Learn This is the only support team responsible and authorized for account-related queries. The phone support team or AI may require a subscription, domain, phone number, or other email address for the verification process. Therefore, the data protection team can help you regain access to this account. Our data protection team ensures that your organization remains secure and private.

Thank you for your understanding! Thank you very much for your patience and cooperation. All

Answer 4

Hi!

The account opened now. In the step 4 there came new choose. I can now login with text message.

Is it possible to remove all the multi-authenticators?

I want to login only with password.

Thanks!

Answer 5

I try to remove Microsoft Authenticator from this page:

https://mysignins.microsoft.com/security-info

But I keep getting this error:

There was a problem removing the authentication method.

Wed, 11 Dec 2024 13:08:47 GMT

a173b606-b578-439d-983e-03c2a387c8df