Cant log in. Stuck in Microsoft Authenticator loop.

Question

Hi!

I cant log in. Im stuck in Microsoft Authenticator loop.

1. https://outlook.office.com/mail/
2. Login -> Action required. Additional security information for your organization. Follow the prompts to download and set up the Microsoft Authenticator app.
3. Click NEXT
4. Succeeded! Good job! You have successfully configured your security information. Select Done to continue logging in. Default sign-in method: Microsoft Authenticator - notification Microsoft Authenticator iPhone 14 Pro
5. Click READY
6. Action required. Additional security information for your organization. Follow the prompts to download and set up the Microsoft Authenticator app.

-> 3-6 again and again..

Dont know what to do. Cant login my account.

Answer 1

I have the same issues. Stuck for 3 days in an Authenticator loop. It will only allow me to sign in using Authenticator and it doesn’t pop up to allow me to enter codes since I switched phones. I can’t even start a case because it requires me to sign in and I cannot. I’ve tried every single step in every MS community or online solution. Everything including the azure portal is requiring me to enter a code into Authenticator and Authenticator will not work for me.

Answer 2

I got a new phone and was not logged into authenticator yet for both my personal and work email. I am the admin for work. I changed the password for work email and it asked me to go to authenticator, but I was not in authenticator yet. I enabled the personal account and every time now that it asks me for the verification code for the work account it only pulls it up for the personal account. I am desperate to get back into my work email. Help! I am logged out in the online version, my computer and my cell phone. No access whatsoever to work email!

Answer 3

exactly my problem too. not sure why they would engineer such a nightmare.

Answer 4

How did you get the account opened? I am having the same issues and the customer service is horrendous.

Answer 5

I'm on my work business account and I've transferred my data to a new phone to separate my work apps and personal apps, but it hasn't backed up my authenticator data. Now I can't access any of my accounts, and my old phone has also been reset, so I can't even get into that to recover it. I tried calling the number for the UK in the link posted before but it refuses to put me in touch with a human, there isn't a number associated with my account and the only way I can get into the advanced security settings page to change my 2fa is to input my 2fa, which I don't have, hence the need to get into my settings to change my 2fa. I need someone to call me because your AI assistant is about as useful as a chocolate fireguard.