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certificate

Mohammad Abdullah 0 Reputation points
2026-04-06T13:03:51.9433333+00:00

I have completed and pass the exam, but didn't the certificate

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  1. AI answer

    2026-04-06T13:04:08.7533333+00:00

    After passing a Microsoft certification exam, the certificate is accessed and managed through the Microsoft Learn / Certification systems, not by the exam provider.

    Take these steps:

    1. Verify the exam and certification
      • Confirm that the exam passed actually grants a certification and that all required exams for that certification are completed. Check the relevant certification or exam details pages listed under the Microsoft credentials browse experience: certification or exam details pages.
    2. Check the correct Learn profile
      • Sign in to Microsoft Learn with the same account used when registering for and taking the exam.
      • If multiple Microsoft accounts exist (work, school, personal), sign out and try each one to find the profile that contains the certification.
      • Ensure no shared computer/login confusion occurred when registering for the exam.
    3. Look for the certificate in the Certification Dashboard
      • Go to the Certification Dashboard as described in Access your certificates, badges, and transcript.
      • In the “Certificates” section, select View Certificates.
      • If the certification is listed, select it and download the PDF or ZIP as needed.
      • If the certification requires multiple exams, the certificate will only appear after the final required exam is passed.
    4. If the certification or certificate is missing
      • Review the “Missing Exams or Certifications” guidance:
        • Confirm the credential requirements are met.
        • Confirm the correct Learn profile and login account are being used.
        • Be aware that exams taken via Certiport do not currently appear in the Microsoft Learn profile and must be managed via the Certiport account.
        • Some legacy certifications no longer appear in Learn profiles.
    5. Contact Microsoft Credentials Support
      • If the exam is confirmed as passed and the certificate still does not appear, open a support ticket with Microsoft Credentials Support so they can check the account and certification records and enable access to the certificate.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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