Billing charges

Question

My charge card has been charged twice for $137.79 The first charge was on May 19 to the Microsoft store Redmond, WA

the second charge was on June 8 for $137.79 to Microsoft yearly plan. Please check why I paid twice for the same subscription.

Answer 1

Log into any Microsoft account you may have on this link, do you find two separate Microsoft 365 subscriptions or does the expiry date on your subscription indicate you have nearly two years left on the subscription?

https://account.microsoft.com/services/

If not, go to the Payments and Billing section on any account you may have, do you find the two payments lsited there.

1

If you find two separate subscriptions, you can use the steps provided on this link to cancel one of the subscriptions:

https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription

Then, use the steps provided on this link to check your eligibility for a refund.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

2

If you do not find two separate subscriptions, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

The two charges are not necessarily for the same subscription and need to be verified in the account and order history.

Take these steps to confirm and resolve the duplicate-looking charges:

1. Check Microsoft order history
   1. Go to the order history page at https://account.microsoft.com/billing/orders and sign in.
   2. Make sure the correct Microsoft account is used (if there are multiple accounts, sign out and try others).
   3. Under Payment & billing > Order history, filter for May–June and look for:
      • A charge around May 19 from Microsoft Store.
      • A charge around June 8 for a Microsoft yearly plan.
   4. Confirm whether they are listed as different products (for example, a one‑time Microsoft Store purchase vs. a subscription renewal) or the same subscription billed on different dates.
2. Investigate unrecognized or duplicate charges
   • If a charge is not recognized or appears to be a duplicate, go to the Manage your payments page and select Investigate next to the card used. This helps identify:
     • Recurring subscription charges.
     • Charges made from another Microsoft account using the same card.
   • Follow the guidance in How to investigate a billing charge from Microsoft to identify whether:
     1. A Microsoft subscription with recurring billing is active.
     2. Someone else (for example, a family member) used the card.
     3. A previously declined charge was later processed.
3. Check for double billing patterns
   • Review the last few months of order history and card statements to see if there are multiple payments for the same product close together. Microsoft may retry a failed payment, so a “late” payment and the next “on‑time” payment can appear close together but still correspond to different billing periods.
   • If there is only one Microsoft charge per billing period in the order history, then both card charges may be valid but for different periods or products.
4. If there is a true duplicate charge
   • If the same order appears to have been charged twice, collect:
     • Microsoft account email (do not share it publicly).
     • Order numbers and dates for both $137.79 charges.
     • Screenshots or copies of the card statement.
   • Then contact Microsoft Store or Microsoft 365 billing support so they can review and, if appropriate, remove or refund the extra charge. For unauthorized or accidental purchases, follow the refund process described in Returning items you bought from Microsoft for exchange or refund.
5. If the second charge is from a different provider
   • If one charge is from “Microsoft Store Redmond, WA” and another is from a reseller (for example, Amazon) for a Microsoft 365 subscription, cancel the duplicate subscription with that provider and request a refund through them.

If after using the investigation tools and order history the second transaction still cannot be matched to any Microsoft order, contact the card issuer to dispute the charge as potentially fraudulent.

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References:

• How to investigate a billing charge from Microsoft
• I've been charged twice
• View your Microsoft Store order history
• Cancel an order or pre-order from Microsoft Store
• Unable to cancel your Microsoft subscription
• Double Billing for Microsoft Services - Microsoft Q&A
• refund please - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A