Double billing in same year

Question

I pay in June and October for the same program.

Cancel one.

Answer 1

Billing adjustments and cancellations cannot be performed here. To resolve double billing in the same year and cancel one of the charges or subscriptions, follow these steps:

1. Check which subscription is being billed:
   • Go to the Services and subscriptions page and sign in with the Microsoft account used for Microsoft 365.
   • Look for multiple Microsoft 365 or Office subscriptions with overlapping dates or duplicate renewals.
2. Investigate the duplicate charge:
   • Use the guidance in How to investigate a billing charge from Microsoft to confirm what each charge is for and whether it is tied to different accounts or payment methods.
3. Cancel the extra subscription so it does not renew again:
   • For home subscriptions, follow the steps in Cancel your Microsoft subscription (from the Clipchamp article’s link) to turn off recurring billing or cancel the duplicate subscription.
   • If the subscription is Microsoft 365 for business (work account), an admin can cancel or turn off recurring billing in the Microsoft 365 admin center under Billing > Your products, then Cancel subscription or Edit recurring billing.
4. Request a refund for the extra charge (if eligible):
   • After identifying the duplicate payment, use the steps in How to get a refund on a Microsoft subscription to submit a refund request for the unwanted renewal.
5. If the duplicate charge does not appear under the signed-in account:
   • Use the Manage your payments / Payment options page to investigate if another Microsoft account is using the same card.
   • If still unresolved, contact Microsoft Billing Support or Microsoft Store Support (for store purchases) with the order numbers and dates so they can review and adjust billing securely.

If the charge was for an unauthorized or accidental purchase, use the refund process described for unauthorized purchases and, if necessary, work with the bank to dispute fraudulent charges.

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References:

• I've been charged twice
• Unable to cancel your Microsoft subscription
• How to cancel a Clipchamp paid subscription
• Renew or cancel your Microsoft 365 for business subscription
• Double Billing for Microsoft Services - Microsoft Q&A
• Request a refund - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• refund please - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Cancel an order or pre-order from Microsoft Store