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1 answer One of the answers was accepted by the question author.

How do I stop Windows from changing my wallpaper from Picture to Slideshow?

I have set my wallpaper to Picture mode and set up a wallpaper with a picture. However, whenever I restart the computer or I plug in anything into the usb ports, it changes to Slideshow mode automatically. I have also changed the theme to a theme with…

Windows for home | Windows 11 | Display and graphics
asked 2025-07-21T07:14:42.91+00:00
Guan Zhong Tan 30 Reputation points
commented 2026-08-14T15:27:18.7033333+00:00
Christopher 5 Reputation points
1 answer

Close school acct.

This is my personal acct. Close Jefferson school acct.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-14T15:25:41.7133333+00:00
Harriette Seiler 0 Reputation points
edited the question 2026-08-14T15:26:50.18+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
2 answers

"Microsoft Visual C++ 2015-2019 Redistributable (X64)" version 14.29.30157.0

How do I download "Microsoft Visual C++ 2015-2019 Redistributable (X64)" version 14.29.30157.0?

Developer technologies | Visual Studio | Setup
asked 2026-08-13T15:41:46.1333333+00:00
grantbeard 0 Reputation points
commented 2026-08-14T15:25:18.9+00:00
grantbeard 0 Reputation points
2 answers

Ive been having a lot of issues since updating to win 11

Ive been having a lot of issues since updating to win 11 For context I upgraded from win 10 to 11a few days ago since the initial update it was okay after a windows 11 update it asked to restart, once I restarted the bsod loop started with different…

Windows for home | Windows 11 | Windows update
asked 2026-08-14T07:41:56.89+00:00
Ralph 0 Reputation points
commented 2026-08-14T15:25:18.18+00:00
Ralph 0 Reputation points
1 answer

im trying to cancel microsoft 360. looks like is was charged through a third party. i cant which party is charging me

im trying to cancel microsoft 360. looks like is was charged through a third party. i cant which party is charging me

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-14T15:24:33.7433333+00:00
garrett guidry 0 Reputation points
answered 2026-08-14T15:24:50.4833333+00:00

AI answer

3 answers

Bluetooth Audio Warping and Slowing Down on ASUS Laptop (Windows 11)

I am experiencing an issue where my music randomly sounds like it is "dying" distorting, dropping in pitch, and slowing down before snapping back to normal a few seconds later. This only happens on my ASUS laptop running Windows 11; the…

Windows for home | Windows 11 | Performance and system failures
asked 2026-08-14T13:08:16.9866667+00:00
Lofi Miriam 0 Reputation points
commented 2026-08-14T15:24:26.3666667+00:00
Lofi Miriam 0 Reputation points
2 answers

Bluetooth not working and button disappeared

I can't connect to bluetooth anymore all of the sudden. Whenever I try to connect in general, before selecting a device, I get this message. I also no longer see the bluetooth on/off button (the blue slider similar to the wifi one). I've tried everything…

Windows for home | Windows 11 | Devices and drivers
asked 2026-08-09T11:21:37.75+00:00
Thomas 0 Reputation points
commented 2026-08-14T15:24:13.7033333+00:00
Jack Goris 0 Reputation points
1 answer

I've recently lost the ability to use the 'share screen' function within a Teams meeting

I has been able to 'share screen' up until two weeks ago but now I can't get it back. I've updated the App, forced repairs on the App, asked colleagues, adjusted screen resolution and now I'm out of ideas. I'd appreciate any tips and trick people can…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing
asked 2026-08-14T14:59:31.06+00:00
Oisin 0 Reputation points
edited an answer 2026-08-14T15:23:22.3866667+00:00
Aetherin 375 Reputation points Independent Advisor
1 answer

The suscription was charge in my credit card on Aug 09, and the account is suspended. Please I need reactivate my account or reimburse the payment

The subscription was charged to my credit card on August 9, and the account is suspended. Please I need reactivate my account or reimburse the payment

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-14T15:18:49.1166667+00:00
Daniela C Montero Cadiz 0 Reputation points
answered 2026-08-14T15:23:02.69+00:00
Daniela C Montero Cadiz 0 Reputation points
2 answers

Error paying for win 11 pro

I paid for windows 11 pro and was charged but store errored out

Windows for home | Windows 11 | Microsoft Store
asked 2026-08-14T14:37:49.39+00:00
Vadim Turchin 0 Reputation points
answered 2026-08-14T15:22:23.01+00:00
IGYQ 21,440 Reputation points Independent Advisor
1 answer

SharePoint external sharing issue.

everytime I share any file via sharepoint to an external user it asks for login prompt

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-08-14T14:01:45.97+00:00
Arpit Tater 0 Reputation points
commented 2026-08-14T15:22:10.1+00:00
Arpit Tater 0 Reputation points
2 answers One of the answers was accepted by the question author.

Unsolicited offer for free upgrade to Microsoft 365 Personal

I received an email that was unsolicited that offers a free upgrade to Microsoft 365 Personal. Is this a legitimate offer from Microsoft?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-06T22:25:42.82+00:00
Patricia Porter 40 Reputation points
commented 2026-08-14T15:22:06.86+00:00
PattiC 0 Reputation points
1 answer

change phone number

How can I change my phone number so I may receive text messages. My current phone number cannot receive text messages.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-14T14:40:28.24+00:00
Patricia Stiphout 0 Reputation points
answered 2026-08-14T15:21:58.16+00:00
EmilyS726 256.1K Reputation points Independent Advisor
1 answer

I put my son under my family account and now I cannot cancel his former personal account

My son had a personal Microsoft 365 account with a monthly subscription. I have a family account with an annual subscription. I moved him to be under my family account. I am still being charged for the monthly acccount (latest invoice is invoice…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-14T15:13:25.1+00:00
Casey Berniard 0 Reputation points
answered 2026-08-14T15:21:43.9966667+00:00
Pavle Peković 6,245 Reputation points Volunteer Moderator
1 answer

How to fix bit locker recovery?

My laptop keeps coming up Bit locker recovery error. Says to get the info go to aka.ms/unlockissues, but I just get more questions. Is there an actual number to put in?

Windows for home | Other | Recovery and backup
asked 2026-08-14T15:21:22.9933333+00:00
roxanne nestor 0 Reputation points
answered 2026-08-14T15:21:37.7733333+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Computer shuts down after entering sleep mode

Hi, I've been dealing with this issue the last few weeks, whereby I would leave my computer on sleep mode after a few minutes and when I come back a few hours later my PC would shut down. When I press any buttons/my mouse to wake up my pc, RAM sticks…

Windows for home | Windows 10 | Sleep and Power on, off
asked 2026-08-13T14:45:09.71+00:00
Tan 20 Reputation points
accepted 2026-08-14T15:21:30.86+00:00
Tan 20 Reputation points
2 answers

Unable to Unlock My Hotmail Account and Verify Identity Through Recovery Form

While on vacation in a different country, Microsoft automatically locked me out of my hotmail account (which I created and have been using for 25 years). I have submitted the recovery form several times and each time Microsoft has responded that the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-14T14:43:20.78+00:00
Jason Otto 0 Reputation points
answered 2026-08-14T15:21:18.0766667+00:00
Darhyl Amizola 49,175 Reputation points Independent Advisor
5 answers

How to fix windows BIOS boot manager - lenovo 5 pro - failed

the BIOS reboot failed. I have followed all the options e.g turning on and off - pressing F2, F8. I can get to the ideapad start menu and my boot tabs include UEFI and enabled. I have downloaded onto a USB drive the recommended reboot files or…

Windows for home | Windows 11 | Devices and drivers
asked 2026-02-23T20:52:01.0666667+00:00
MNK 5 Reputation points
answered 2026-08-14T15:20:36.2166667+00:00
Thomas 0 Reputation points
4 answers

Reactivating Windows 10 Pro

I've just installed a new motherboard and wanted to reactivate Windows 10 Pro after a fresh install, I logged into my Microsoft account and found that I have 2 versions registered, Windows 10 Home and Windows 10 Pro, however, for some reason it will not…

Windows for home | Windows 10 | Licensing and activation
asked 2026-08-14T10:16:00.39+00:00
Steven Bowden 0 Reputation points
commented 2026-08-14T15:19:50.71+00:00
Neil D 33,825 Reputation points Volunteer Moderator
2 answers

email address is not recognized after two years

We have a small business with 4 outlook emails. We have had Outlook for over two years and now we cant send or recieve emails. I can log into 365 but emails are dead... please help on who to contact at outlook to see what is goin on with our emails

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-13T15:55:55+00:00
Jim Briggs 0 Reputation points
edited a comment 2026-08-14T15:18:53.0433333+00:00
Jayden-P 1,130 Reputation points Independent Advisor