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Only Global Administrator locked out – Microsoft Authenticator MFA – Tenant Recovery needed

am the only Global Administrator for my Microsoft 365 tenant. I know my password, but I cannot complete MFA because Microsoft Authenticator is tied to my previous phone/registration. There is no other Global Administrator who can reset my authentication…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T19:23:25.7733333+00:00
Geno Alexander 0 Reputation points
answered 2026-09-15T21:30:32.8833333+00:00
Kai-L 19,140 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Software update wiped out my PC

Microsoft Software update wiped out my PC, my memory's wiped out. I own a Lenovo, and it's only 2 year plus old. My Lenovo technician says the crash is caused by Microsoft software update.

Windows for home | Windows 10 | Performance and system failures
asked 2026-09-13T02:08:21.5266667+00:00
Vincent Khoo 0 Reputation points
answered 2026-09-15T21:29:00.61+00:00
Vincent Khoo 0 Reputation points
1 answer

Purchased Microsoft 365 on Sunday...cannot login in

I cannot login into the program I purchased on Sunday...Microsoft 365...if no one can help...i would like a refund.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-15T20:46:58.4266667+00:00
Kevin Boerner 0 Reputation points
commented 2026-09-15T21:26:20.5166667+00:00
John Jefferson Doyon 87,500 Reputation points Independent Advisor
2 answers

Posting from sales lines vs sales orders

Is there any work around being able to post line items from one sales order in 365 Business Central? Example: one sales order has multiple lines that fall under different posting months. Sales lines shows each line with different shipment dates but…

Microsoft Teams | Microsoft Teams for business | Tasks | Other
asked 2026-09-15T18:43:55.6066667+00:00
JoLene Pavelka 0 Reputation points
edited an answer 2026-09-15T21:25:13.4566667+00:00
Ryan-N 15,745 Reputation points Microsoft External Staff Moderator
4 answers

So,...is Windows/Microsoft no longer allowing backups, except to Onedrive?

Win11 Onedrive is not active on my computer. (I know it can't really be uninstalled -- but, all its features and abilities to backup folders, etc. have been turned off/deactivated.) I use an external hard drive for backup. When I search for "backup…

Windows for home | Windows 11 | Recovery and backup
asked 2026-09-15T15:21:55.0966667+00:00
MatthewDunn-4390 40 Reputation points
edited an answer 2026-09-15T21:21:55.52+00:00
Craig Long 18,550 Reputation points
1 answer

add logitech keyboard

add logitech keyboard to make it function properly

Windows for home | Windows 11 | Devices and drivers
asked 2026-08-13T18:24:23.3433333+00:00
Pat Hughes 0 Reputation points
commented 2026-09-15T21:21:34.94+00:00
Dee Manire 0 Reputation points
3 answers

Problems with Outlook in Office 2024

Just downloaded Office 2024 and now several Outlook folders and all calendar items are missing. Understand this could be resolved by switching back to Classic Outlook (which is my preference anyway) but I have no toggle and attempts to manually switch…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-03-28T15:00:28.2133333+00:00
Chris Brouwer 0 Reputation points
commented 2026-09-15T21:21:19.7433333+00:00
Hornblower409 14,930 Reputation points
1 answer

Power BI to Report builder conversion issues

I'm having a problem where I am trying to get my data to show on report builder and it appears different than it does on the Power BI service. a calculation is appearing null when it shouldn't. any clue what could cause such conversion issues and how to…

Azure Analysis Services
Azure Analysis Services

An Azure service that provides an enterprise-grade analytics engine.

511 questions
asked 2026-09-15T19:22:41.4933333+00:00
John Bazenas 0 Reputation points
edited an answer 2026-09-15T21:17:13.32+00:00
Allan Solomon Mejia 8,420 Reputation points
1 answer

Can't add a new list in To Do

I am new to Microsoft To Do. I have previously added a few tasks from Outlook and completed them without any issues. However, I accessed the To Do page/app for the first time yesterday after learning that I can share tasks with other people. I watched…

Microsoft 365 and Office | Microsoft To Do | Other
asked 2026-09-15T14:14:44+00:00
WK 0 Reputation points
answered 2026-09-15T21:17:08.9133333+00:00
Lucus-V 12,875 Reputation points Microsoft External Staff Moderator
2 answers

Cannot download apps

Something went wrong Repeating redirects detected. Please try again in a few minutes. Correlation ID: [Moderator note: Personally Identifiable Information removed] 

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-09-15T20:38:43.6933333+00:00
Vicki Mann 0 Reputation points
edited the question 2026-09-15T21:16:20.9333333+00:00
Jack-Bu 6,865 Reputation points Microsoft External Staff Moderator
1 answer

Unable to see emails older than a year old

I went through this article to try to solve my issue but I am unable to see emails older than a year even through the online version. scanpst found that the ost file had errors. When I click repair, the errors do not fix. This being the case, shouldn't I…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-15T21:15:21.62+00:00
Anon 0 Reputation points
answered 2026-09-15T21:15:37.6866667+00:00

AI answer

3 answers

Spam Emails

Hello All I have just recently been receiving 45 - 50 spam email daily. I have my email settings on high have block some. So many I can only delete and move on. I have no clue why I am suddenly getting so many. It is very frustrating when they are all…

Outlook | Web | Outlook.com | Email
asked 2026-09-15T20:41:07.2633333+00:00
R J Kimms 20 Reputation points
answered 2026-09-15T21:15:32.86+00:00
John Jefferson Doyon 87,500 Reputation points Independent Advisor
1 answer

How do I pair my airpods on the PC if I cannot see them?

I tried pairing my airpods on my PC and do not see them.

Windows for home | Other | Devices and drivers
asked 2026-09-15T21:14:18.2+00:00
Denise 0 Reputation points
answered 2026-09-15T21:14:29.5533333+00:00

AI answer

1 answer

Xbox controller not working

Hey everyone So i bought a new controller and it was working fine i was connecting it to my pc via Bluetooth and it was working good and then after 2 months i want to try to plug it in my pc via a cable and then it didn’t work i tried different cables…

Community Center | Not monitored
asked 2026-09-15T15:06:07.2333333+00:00
Raider 0 Reputation points
answered 2026-09-15T21:11:01.77+00:00
Gérard Oomens 131.5K Reputation points Volunteer Moderator
1 answer

SharePoint SE KB5002908: The workflow does not start automatically

Symptoms We have migrated SharePoint site collections from legacy environments (SharePoint 2013 / 2016 / 2019) to SharePoint Server Subscription Edition (SE). Everything was running smoothly until we installed a recent Cumulative Update (CU). Following…

Microsoft 365 and Office | SharePoint Server | For business
asked 2026-09-15T17:28:51.7033333+00:00
Thomas Östreich 46 Reputation points
commented 2026-09-15T21:10:51.8033333+00:00
Jay1 Tran 615 Reputation points Independent Advisor
2 answers

Change AZ-104 exam from online proctored to in-person test center on the same date.

Hello, I currently have my AZ-104: Microsoft Azure Administrator certification exam scheduled for October 15, 2026, as an online proctored exam. I would like to know if it is possible to change the delivery method from online proctored to an in-person…

Community Center | Not monitored
asked 2026-09-15T20:52:09.76+00:00
Miguel Angel Carrasco Olvera 0 Reputation points
answered 2026-09-15T21:09:48.8866667+00:00
Gérard Oomens 131.5K Reputation points Volunteer Moderator
1 answer

Show message reply info

How do I show if and when a message was replied to when I open a previously viewed message. It used to show me this and has now stopped

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-15T20:20:27.08+00:00
David M Jacobson 0 Reputation points
edited an answer 2026-09-15T21:09:15.75+00:00
Lin v 1,285 Reputation points Independent Advisor
1 answer

charged twice

I got charged twice on 9/11/26 for a Windows purchase, but only need one. How can I get a refund for the second purchase. Greg Cowell

Windows for home | Other | Licensing and activation
asked 2026-09-15T21:08:26.2866667+00:00
greg cowell 0 Reputation points
answered 2026-09-15T21:08:38.0266667+00:00

AI answer

1 answer

Unable to receive Roblox verification emails since December 2025

I have been using Roblox for almost a decade now and have always had the same email verified on the account and had 2FA enabled to send verification codes to my Outlook email. I was always able to receive them completely fine up until about December of…

Outlook | Web | Outlook.com | Email
asked 2026-08-29T04:59:33.4666667+00:00
Ryland Olson 0 Reputation points
commented 2026-09-15T21:07:36.4433333+00:00
Ryland Olson 0 Reputation points
2 answers

Thumbnails not appearing on icons

I have tried everything, even re-installing in-place Windows 11 but i am unable to regain thumbnails on icons

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2026-02-12T23:43:03.57+00:00
Leslie Mumford 0 Reputation points
commented 2026-09-15T21:05:05.8833333+00:00
Justin Bencsik 0 Reputation points