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Windows Self-Service Service Password Reset: Captcha not loading post-login lock screen

We’ve enabled Windows Self‑Service Password Reset (SSPR) in our tenant, and the Reset Password link at the initial sign‑in screen after reboot works correctly. However, when a user logs in and then locks the device (Win + L), clicking the Reset Password…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-02-09T21:50:50.6266667+00:00
Reni Thomas 5 Reputation points
commented 2026-02-23T09:21:36.3566667+00:00
Shubham Sharma 15,500 Reputation points Microsoft External Staff Moderator
2 answers

How can I contact higher support technician from Data Protection?

Hi everyone, My business' Microsoft 365 global admin account has been compromised, and: root global admin has been deleted all admin accounts has been deleted 2 more emails and main admin emails have been deleted Need to: restore admin access …

Microsoft 365 and Office | Other
asked 2026-02-22T16:08:59.6333333+00:00
Management 0 Reputation points
edited an answer 2026-02-23T09:20:50.9533333+00:00
Daniel-Vo 5,845 Reputation points Microsoft External Staff Moderator
2 answers

yearly paid

i already paid 2999 THB/yearly for continue .why my account has expired

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-11-18T14:28:48.26+00:00
commented 2026-02-23T09:20:13.6466667+00:00
Alina-Le 6,370 Reputation points Microsoft External Staff Moderator
1 answer

Signing failed with error 800700C

I am trying to sign an .exe file using azuresigntool but end up with "Signing failed with error 800700C1". How to resolve this issue or sign the file without getting this issue?

Azure Key Vault
Azure Key Vault

An Azure service that is used to manage and protect cryptographic keys and other secrets used by cloud apps and services.

1,565 questions
asked 2026-02-04T04:30:10.34+00:00
Ganesh Kumar Pandithurai 0 Reputation points
commented 2026-02-23T09:20:07.34+00:00
Rukmini 40,220 Reputation points Microsoft External Staff Moderator
3 answers

Windows Surface Pro 7+ is very sluggish

Request help with trouble shooting this system to find out why it is running so slow.

Surface | Surface Pro | Performance and maintenance
asked 2026-02-13T19:55:53.83+00:00
Russell 0 Reputation points
edited a comment 2026-02-23T09:19:05.9966667+00:00
Griffith N 0 Reputation points Microsoft External Staff Moderator
3 answers

How can I restore my data and files that were deleted due to my computer rebooting?

How can I restore my data and files that have been permanantly deleted from my computer after my PC was rebooted?

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-02-03T11:57:23.62+00:00
Joseph Zimba 0 Reputation points
answered 2026-02-23T09:16:10.2366667+00:00
John Doe 85 Reputation points
3 answers

Microsoft Graph $batch API returns invalid JSON syntax on 403 responses

We are encountering an issue with the Microsoft Graph $batch API where individual batch responses return plain text bodies instead of valid JSON, causing JSON parsing failures on the client side. When a sub-request inside the batch fails with 403…

Microsoft 365 and Office | SharePoint | Development
asked 2026-02-20T09:36:28.8+00:00
Debasish Sahoo 20 Reputation points
edited a comment 2026-02-23T09:16:08.3133333+00:00
Jayden-P 21,315 Reputation points Microsoft External Staff Moderator
1 answer

purchased overwatch coins, aren't in account

I purchased 2 packs of overwatch coins saturday night, the 21st of february around 10:45 pm, and they have still yet to show up in game on my overwatch account. is there any reason why this is happening? my accounts are all properly connected. Moved from…

Windows for home | Other | Gaming
asked 2026-02-23T03:56:09.8466667+00:00
tom kane 0 Reputation points
edited the question 2026-02-23T09:15:37.6766667+00:00
Lychee-Ng 19,620 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Hacked account, cant sign in don't know enough info and can't find a way to contact a human to talk to.

Please help. My account has been hacked and I didn't even know it still existed. It was from a skype account that I started around 2008 and I hadn't used it for a long time. No idea the information on there and can't sign in to just delete it. I tried…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-02-02T04:48:46.33+00:00
Chad Judson 20 Reputation points
commented 2026-02-23T09:15:20.5133333+00:00
Ian-T 7,735 Reputation points Microsoft External Staff Moderator
1 answer

Insyde account can't login Microsoft partner center,

I had done the ID verification, but I still can't loging https://partner.microsoft.com/zh-tw/dashboard/collaborate/packages Could you help us to tell how to do next action? https://partner.microsoft.com/zh-tw/dashboard/collaborate/packages

Microsoft Partner Center API
Microsoft Partner Center API

API access and integration with Microsoft Partner Center for managing partner data

762 questions
asked 2026-02-23T09:14:14.78+00:00
insydesoftwarecorp 0 Reputation points
answered 2026-02-23T09:14:26.7233333+00:00
Q&A Assist
1 answer

Can't access my accounts

Hi. Since the security update I can't access any of my accounts. [Moderator note: PII removed]@hotmail.co.uk - this is the most important because I've had this since I was 13 years old. It was my first email and everything I have ever saved I have saved…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-02-22T16:21:22.2633333+00:00
Dennis W 0 Reputation points
answered 2026-02-23T09:13:55.6333333+00:00
Victor1-V 8,390 Reputation points Microsoft External Staff Moderator
1 answer

Unable to open icloud account on outlook despite it working on Friday & passing all authentication phases today

I'm trying to open my already registered icloud account through outlook - this worked perfectly fine on Friday, and despite passing all authentication this morning, it keeps going back to the beginning authentication page. Moved from Microsoft 365 and…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-02-23T09:05:50.32+00:00
LeahR 0 Reputation points
edited the question 2026-02-23T09:12:28.1433333+00:00
Ian-T 7,735 Reputation points Microsoft External Staff Moderator
3 answers

generating a device‑related identifier

I’m working on a UWP application where we need to associate a device with app‑specific logic (for example, licensing tied to a device). We previously used an API that generated a device‑related identifier, but its stability has changed on some Windows…

Developer technologies | Universal Windows Platform (UWP)
asked 2026-02-05T09:46:32.09+00:00
Anjali Narvekar 0 Reputation points
commented 2026-02-23T09:12:24.61+00:00
Jay Pham (WICLOUD CORPORATION) 3,690 Reputation points Microsoft External Staff Moderator
2 answers

bot disappear from developer portal in teams desktop

I cannot see my bots when entering developer portal in teams desktop

Microsoft Teams | Development
Microsoft Teams | Development

Building, integrating, or customizing apps and workflows within Microsoft Teams using developer tools and APIs

4,956 questions
asked 2026-02-22T10:29:55.9366667+00:00
Shahar Ismailov 0 Reputation points
answered 2026-02-23T09:10:35.29+00:00
Nivedipa-MSFT 4,086 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Need help with hacked Outlook.com account — cannot recover due to changed security info

My Outlook.com/Live account (m***@live.com) was taken over and the security info was replaced by the attacker. I can’t get codes or reset the password. The ACSR recovery form is repeatedly rejected. I created a new Outlook account for contact and can…

Outlook | MacOS | Legacy Outlook for Mac | For home
asked 2026-02-23T09:07:27.8666667+00:00
Fuad Allahverdiyev 20 Reputation points
accepted 2026-02-23T09:09:32.05+00:00
Fuad Allahverdiyev 20 Reputation points
5 answers One of the answers was accepted by the question author.

How to resolve 'Selected user account does not exist in tenant and cannot access the application' error?

Hi all, I have a guest user who experiences the error stating 'Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application in that tenant. The account needs to be added as an external user in the tenant first.…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2024-11-20T09:01:01.6+00:00
Syed Harith Zaki 205 Reputation points
commented 2026-02-23T09:07:29.9233333+00:00
Stefan Blom 340.3K Reputation points MVP Volunteer Moderator
1 answer

P2P Server Expiring App Secret and Certificates in M365

Hi All, I am seeking technical guidance regarding the P2P Server application associated with Microsoft Entra ID device joins. While I understand that the application is designed to manage the automatic renewal of secrets and certificates, the retention…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-02-04T01:47:10.0433333+00:00
Waverly Chua 85 Reputation points
commented 2026-02-23T09:07:29.6233333+00:00
Shubham Sharma 15,500 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

j ai supprime une adresse mail et elle me bloque la nouvelle adresse

j ai supprime une adresse mail j en est creer une autr et du coup elle ne fonctionne pas car l ancienne reaparai par moment

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-02-23T09:06:02.7266667+00:00
carine leone 20 Reputation points
accepted 2026-02-23T09:07:09.0233333+00:00
carine leone 20 Reputation points
2 answers

Issues accessing certain Sheet Views in Excel (Microsoft 365)

I'm working on a large web-based Excel document housed on a Sharepoint Site. I've created several Sheet Views and password protected the worksheet allowing users to 1) select locked cells 2) select unlocked cells 3) sort and 4) Use AutoFilter. For some…

Microsoft 365 and Office | Excel | For business | Other
asked 2026-02-19T18:26:17.8933333+00:00
Sonya Gurley 0 Reputation points
commented 2026-02-23T09:03:30.79+00:00
Nam-D 3,865 Reputation points Microsoft External Staff Moderator
2 answers

Registering my laptop to my microsoft account seems to be imposible

HI All, I try to register my laptop to my microsoft account. Situation: when I login into my microsoft account via edge or chrome and try to register my devices it fails with error device serial number unknown. Then I contact the microsoft customer…

Windows for home | Windows 11 | Devices and drivers
asked 2026-02-23T03:07:08.9+00:00
Markus B 5 Reputation points
commented 2026-02-23T09:04:06.3966667+00:00
DaveM121 876.9K Reputation points Independent Advisor