What's new and planned for Customer Insights (audience insights)
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from April 2020 through September 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).
- For a list of previous wave release plans, see the 2019 release wave 2 release plan.
- For a list of next wave release plans, see the 2020 release wave 2 release plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.
This check mark (
) shows which features have been released for public preview or early access and for general availability.
Activities
This section lists changes to activities in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| New and modified activity types | End users by admins, makers, or analysts | Sep 30, 2020 |
- |
| Map activity entity to standard activity type | End users by admins, makers, or analysts | Apr 30, 2020 |
May 19, 2020 |
Data ingestion
This section lists updates to the data ingestion capabilities in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Real-time data ingestion – activities | End users by admins, makers, or analysts | Apr 1, 2020 |
- |
| Real-time data ingestion profile updates | End users by admins, makers, or analysts | May 18, 2020 |
- |
| Real-time data ingestion history views | End users by admins, makers, or analysts | May 31, 2020 |
- |
| Improvements to data preparation | End users by admins, makers, or analysts | Apr 28, 2020 |
Apr 28, 2020 |
| Ingest analytical data from Dynamics 365 with Common Data Service | End users by admins, makers, or analysts | Apr 30, 2020 |
Jun 10, 2020 |
Data unification
This section lists updates to the data unification scenarios in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Improved experience for the map stage during data unification | End users by admins, makers, or analysts | Aug 31, 2020 |
Aug 31, 2020 |
Enrichment
This section lists updates to the data enrichment enhancements in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Enrichment hub page | End users by admins, makers, or analysts | Jun 3, 2020 |
- |
| Enrichment with company data from Leadspace | End users by admins, makers, or analysts | Jun 3, 2020 |
- |
| Separate brand and interest affinity enrichment | End users by admins, makers, or analysts | Jun 17, 2020 |
- |
| Interest affinities enrichment available in additional markets | End users by admins, makers, or analysts | Jul 8, 2020 |
- |
| Brand affinities enrichment available in additional markets | End users by admins, makers, or analysts | Jul 31, 2020 |
- |
| Activate and deactivate enrichments | End users by admins, makers, or analysts | Aug 12, 2020 |
- |
Extensibility
This section lists updates to the extensibility scenarios in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Export to LiveRamp | End users by admins, makers, or analysts | Apr 8, 2020 |
- |
| Customer Insights Teams Add-in | End users by admins, makers, or analysts | Apr 15, 2020 |
- |
| Power Automate trigger for segment changes | End users by admins, makers, or analysts | May 6, 2020 |
- |
| Updated timeline and pagination on the Customer Card Add-in | End users by admins, makers, or analysts | May 20, 2020 |
- |
| Power Automate trigger for measure changes | End users by admins, makers, or analysts | Jun 3, 2020 |
- |
| Export to Facebook Ads Manager | End users by admins, makers, or analysts | Jun 9, 2020 |
- |
| Export segments to an SFTP location | End users by admins, makers, or analysts | Jun 10, 2020 |
|
| Brand and interest affinities available on the Dynamics 365 Customer Card Add-in | End users by admins, makers, or analysts | Jun 30, 2020 |
|
| Power Automate trigger for full Customer Insights refresh | End users by admins, makers, or analysts | Jun 30, 2020 |
- |
| Power Automate trigger for completed unification process | End users by admins, makers, or analysts | Jul 31, 2020 |
- |
| Multitenant support for custom models | End users by admins, makers, or analysts | May 5, 2020 |
To be announced |
Measures
This section lists updates to measures in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Subscription churn prediction | End users by admins, makers, or analysts | Jun 3, 2020 |
- |
| Improvements to compounded measures | End users by admins, makers, or analysts | Apr 1, 2020 |
May 31, 2020 |
| Measures list page | End users by admins, makers, or analysts | Apr 30, 2020 |
Jul 31, 2020 |
Segments
This section lists updates to new and updated capabilities around segments in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Segment overlap and differentiators | End users by admins, makers, or analysts | Jun 30, 2020 |
|
| Entity path automation | End users by admins, makers, or analysts | May 31, 2020 |
Jun 30, 2020 |
| Additional operator | End users by admins, makers, or analysts | Apr 30, 2020 |
Jul 31, 2020 |
| Actions on multiple segments | End users by admins, makers, or analysts | May 31, 2020 |
Jul 31, 2020 |
| Improvements to compounded segments | End users by admins, makers, or analysts | May 31, 2020 |
Jul 31, 2020 |
| Refresh segments | End users by admins, makers, or analysts | May 31, 2020 |
Jul 31, 2020 |
| Segments list page | End users by admins, makers, or analysts | May 31, 2020 |
Jul 31, 2020 |
| Segment lifetime | End users by admins, makers, or analysts | Jun 17, 2020 |
Jul 31, 2020 |
| Segment insights | End users by admins, makers, or analysts | Jul 15, 2020 |
To be announced |
| Find similar customers | End users by admins, makers, or analysts | Jun 30, 2020 |
To be announced |
System administration
This section lists improvements to administration in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Customer Insights available in Microsoft Dynamics 365 Online Government | Admins, makers, or analysts, automatically | May 1, 2020 |
- |
| Copy configuration settings to a new environment | End users by admins, makers, or analysts | Apr 28, 2020 |
May 31, 2020 |
| Errors and warnings in the job details pane | End users by admins, makers, or analysts | Aug 31, 2020 |
Sep 30, 2020 |
| Job details pane for system processes | End users by admins, makers, or analysts | Aug 31, 2020 |
Sep 30, 2020 |
Description of Enabled for column values:
End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.
Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.
End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.
For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide. For more information about geographic areas and data centers (regions), go to the Dynamics 365 and Power Platform availability page.