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msdyn_occustommessagingchannel Entity Reference

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Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Channels asscoiated to Custom messaging account

Added by: Omnichannel – SocialChannels Solution

Messages

Message Web API Operation SDK Assembly
Assign PATCH [org URI]/api/data/v9.1/msdyn_occustommessagingchannels(msdyn_occustommessagingchannelid)
Update ownerid property.		 AssignRequest
Create POST [org URI]/api/data/v9.1/msdyn_occustommessagingchannels
See Create		 CreateRequest or
Create
Delete DELETE [org URI]/api/data/v9.1/msdyn_occustommessagingchannels(msdyn_occustommessagingchannelid)
See Delete		 DeleteRequest or
Delete
GrantAccess GrantAccess Action GrantAccessRequest
IsValidStateTransition IsValidStateTransition Function IsValidStateTransitionRequest
ModifyAccess ModifyAccess Action ModifyAccessRequest
Retrieve GET [org URI]/api/data/v9.1/msdyn_occustommessagingchannels(msdyn_occustommessagingchannelid)
See Retrieve		 RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.1/msdyn_occustommessagingchannels
See Query Data		 RetrieveMultipleRequest or
RetrieveMultiple
RetrievePrincipalAccess RetrievePrincipalAccess Function RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccess Function RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess RevokeAccess Action RevokeAccessRequest
SetState PATCH [org URI]/api/data/v9.1/msdyn_occustommessagingchannels(msdyn_occustommessagingchannelid)
Update statecode and statuscode properties.		 SetStateRequest
Update PATCH [org URI]/api/data/v9.1/msdyn_occustommessagingchannels(msdyn_occustommessagingchannelid)
See Update		 UpdateRequest or
Update

Entity Properties

Property Value
CollectionSchemaName msdyn_occustommessagingchannels
DisplayCollectionName Custom messaging channels
DisplayName Custom messaging channel
EntitySetName msdyn_occustommessagingchannels
IsBPFEntity False
LogicalCollectionName msdyn_occustommessagingchannels
LogicalName msdyn_occustommessagingchannel
OwnershipType UserOwned
PrimaryIdAttribute msdyn_occustommessagingchannelid
PrimaryNameAttribute msdyn_name
SchemaName msdyn_occustommessagingchannel

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_custombotchannelregistration

Property Value
Description Unique identifier for Custom channel associated with custom messaging account.
DisplayName Custom messaging account
IsValidForForm True
IsValidForRead True
LogicalName msdyn_custombotchannelregistration
RequiredLevel ApplicationRequired
Targets msdyn_ocbotchannelregistration
Type Lookup

msdyn_enablefileattachmentsforagents

Property Value
Description Enable file attachments for agents
DisplayName Enable file attachments for agents
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enablefileattachmentsforagents
RequiredLevel None
Type Boolean

msdyn_enablefileattachmentsforagents Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_enablefileattachmentsforcustomers

Property Value
Description Enable file attachments for customers
DisplayName Enable file attachments for customers
IsValidForForm True
IsValidForRead True
LogicalName msdyn_enablefileattachmentsforcustomers
RequiredLevel None
Type Boolean

msdyn_enablefileattachmentsforcustomers Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_liveworkstreamid

Property Value
Description Unique identifier for Channel associated with the Work Stream.
DisplayName Work stream
IsValidForForm True
IsValidForRead True
LogicalName msdyn_liveworkstreamid
RequiredLevel ApplicationRequired
Targets msdyn_liveworkstream
Type Lookup

msdyn_name

Property Value
Description The custom messaging channel name.
DisplayName Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_name
MaxLength 100
RequiredLevel ApplicationRequired
Type String

msdyn_occustomchannelid

Property Value
Description Channel ID
DisplayName Channel ID
IsValidForForm True
IsValidForRead True
LogicalName msdyn_occustomchannelid
RequiredLevel ApplicationRequired
Type Picklist

msdyn_occustomchannelid Options

Value Label
192350000 Direct Line
192350001 Kik
192350002 Telegram

msdyn_occustommessagingchannelId

Property Value
Description Unique identifier for entity instances
DisplayName Custom Messaging Channel
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName msdyn_occustommessagingchannelid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_ocwidgetlanguage

Added by: Omnichannel - SocialChannels Patch Solution

Property Value
Description The language setting for the custom messaging channel
DisplayName Custom messaging channel language
IsValidForForm True
IsValidForRead True
LogicalName msdyn_ocwidgetlanguage
RequiredLevel ApplicationRequired
Targets msdyn_oclanguage
Type Lookup

msdyn_PostConversationSurvey

Added by: Omnichannel - SocialChannels Patch Solution

Property Value
Description Lookup to forms pro survey field
DisplayName Survey
IsValidForForm True
IsValidForRead True
LogicalName msdyn_postconversationsurvey
RequiredLevel None
Targets msfp_survey
Type Lookup

msdyn_PostConversationSurveyEnable

Added by: Omnichannel - SocialChannels Patch Solution

Property Value
Description To enable or disable post conversation survey
DisplayName Enable
IsValidForForm True
IsValidForRead True
LogicalName msdyn_postconversationsurveyenable
RequiredLevel None
Type Boolean

msdyn_PostConversationSurveyEnable Options

Value Label
1 Yes
0 No

DefaultValue: False

msdyn_PostConversationSurveyMessageText

Added by: Omnichannel - SocialChannels Patch Solution

Property Value
Description Prefix text for survey link message that will be sent to the user.
DisplayName Message
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_postconversationsurveymessagetext
MaxLength 200
RequiredLevel None
Type String

msdyn_PostConversationSurveyMode

Added by: Omnichannel - SocialChannels Patch Solution

Property Value
Description Mode of the survey to be sent
DisplayName Survey Mode
IsValidForForm True
IsValidForRead True
LogicalName msdyn_postconversationsurveymode
RequiredLevel None
Type Picklist

msdyn_PostConversationSurveyMode Options

Value Label
192350000 Insert survey in conversation
192350001 Send survey link to conversation

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

OwnerId

Added by: Active Solution Solution

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Targets systemuser,team
Type Owner

OwnerIdType

Added by: Active Solution Solution

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

statecode

Property Value
Description Status of the Custom Messaging Channel
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

statecode Options

Value Label DefaultStatus InvariantName
0 Active 1 Active
1 Inactive 2 Inactive

statuscode

Property Value
Description Reason for the status of the Custom Messaging Channel
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

statuscode Options

Value Label State
1 Active 0
2 Inactive 1

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

CreatedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was created.
DisplayName Created on
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was modified.
DisplayName Modified on
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

msdyn_custombotchannelregistrationName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_custombotchannelregistrationname
MaxLength 100
RequiredLevel None
Type String

msdyn_liveworkstreamidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_liveworkstreamidname
MaxLength 100
RequiredLevel None
Type String

msdyn_ocwidgetlanguageName

Added by: Omnichannel - SocialChannels Patch Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_ocwidgetlanguagename
MaxLength 100
RequiredLevel None
Type String

msdyn_PostConversationSurveyName

Added by: Omnichannel - SocialChannels Patch Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_postconversationsurveyname
MaxLength 450
RequiredLevel None
Type String

OwnerIdName

Added by: Active Solution Solution

Property Value
Description Name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerIdYomiName

Added by: Active Solution Solution

Property Value
Description Yomi name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningBusinessUnit

Added by: Active Solution Solution

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm False
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Targets businessunit
Type Lookup

OwningTeam

Added by: Active Solution Solution

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Targets team
Type Lookup

OwningUser

Added by: Active Solution Solution

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Targets systemuser
Type Lookup

VersionNumber

Added by: Active Solution Solution

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

Many-To-One Relationships

Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.

msdyn_msdyn_ocbotchannelregistration_msdyn_occustommessagingchannel_custombotchannelregistration

Added by: Omnichannel – Base Solution

See msdyn_ocbotchannelregistration Entity msdyn_msdyn_ocbotchannelregistration_msdyn_occustommessagingchannel_custombotchannelregistration One-To-Many relationship.

msdyn_msdyn_oclanguage_msdyn_occustommessagingchannel_custommessagingchannellanguage

Added by: Omnichannel - Base Patch Solution

See msdyn_oclanguage Entity msdyn_msdyn_oclanguage_msdyn_occustommessagingchannel_custommessagingchannellanguage One-To-Many relationship.

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service