1,815,597 questions

Sort by: Updated
1 answer

Why are the CAPTCHA puzzles to verify you are human on Outlook so horridly bad?

If I can't tell which icon matches the other icon, AS A HUMAN, you need to re-design your security feature. Please do better in the future.

Outlook | Web | Outlook.com | Email
asked 2026-04-29T02:27:08.2533333+00:00
Drake Gravely 0 Reputation points
answered 2026-04-29T03:06:12.2733333+00:00
Kayece Jan Mae Amizola 15,025 Reputation points Independent Advisor
1 answer

wsl2 virtualmachineplatform module download failed for 358h laptop

Hi I bought a 358h laptop and want to use WSL2. I'm sure the Virtualization is enabled on my laptop BIOS. Had done: dism /online /enable-feature /featurename:VirtualMachinePlatform /all It is stuck at 36.7%. Other work: Remove-Item -Recurse -Force…

Windows for home | Windows 11 | Install and upgrade
asked 2026-04-28T03:40:12.88+00:00
Yuhan Shen 0 Reputation points
edited a comment 2026-04-29T03:05:57.49+00:00
Ramesh Srinivasan 81,800 Reputation points Independent Advisor
2 answers

2 accounts being charged for same family plan

I'm sorry, my answer was deleted, could you please fix credit my ******@outlook.com account for 3 the 3 months that I was double charged on the comcast.net account. Or give me a phone number to call, so someone can walk thru what to do. Thank you, Teresa…

Microsoft 365 and Office | Other
asked 2026-04-29T01:47:18.37+00:00
T Bird 0 Reputation points
answered 2026-04-29T03:03:41.55+00:00
Sumit D - IA 170.5K Reputation points Independent Advisor
2 answers

sign on help runs me in circles

I am locked out of my other account and the 'help' functions just run me in circles! When I try to log in with my password, it says 'wrong username or password used too many times' (which I have NOT), so I select another method. It asks for last four of…

Outlook | Web | Outlook.com | Email
asked 2026-04-28T14:05:46.33+00:00
JASON JAGGARD 0 Reputation points
answered 2026-04-29T03:00:22.9033333+00:00
Darhyl Amizola 43,630 Reputation points Independent Advisor
0 answers

AI Credit Consumption

After prepaid AI Credit finished, is it still able to continue use or need to top up? Or anyway if after prepaid AI Credit finished, it can auto switch to Pay-As-You-Go? Or we need to buy the Pay-As-You-Go upfront?

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-04-29T02:58:36.12+00:00
CHEN HAN LOW 0 Reputation points
1 answer One of the answers was accepted by the question author.

You've tried to sign in too many times with an incorrect account or password

For the past few months I keep getting stuck with this error. I sign in with my correct password. I get shown an error "You've tried to sign in too many times with an incorrect account or password" I check my sign-in activity and there are no…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-04-28T07:47:25.58+00:00
Joe 20 Reputation points
edited the question 2026-04-29T02:57:58.06+00:00
Chloe-V 8,260 Reputation points Microsoft External Staff Moderator
2 answers

i cannot get into my hotmail account!!

It had me login again on 4/26. Then today it wanted me to again but its not working! I can't get verification codes either. I know this is a known issue and has been for a long time. It's ridiculous this hasn't been fixed! HELP!

Outlook | Web | Outlook.com | Email
asked 2026-04-28T04:36:25.69+00:00
kelly 0 Reputation points
commented 2026-04-29T02:56:09.67+00:00
Gunasekar N 69,645 Reputation points Independent Advisor
3 answers

how to fix my word app

when i click the word app it wont open and keep showing the repair now. When i click the repair now it doent work too

Microsoft 365 and Office | Word | Other | Windows
asked 2026-04-28T13:44:22.87+00:00
Shahannah Mari C. Caintic 0 Reputation points
answered 2026-04-29T02:54:51.9266667+00:00
Charles Kenyon 167.6K Reputation points Volunteer Moderator
2 answers

Windows Hello/Facebook

I'm trying to open Facebook with Windows Hello but can't seem to do it?

Microsoft Edge | Other | Windows 11
asked 2026-04-29T01:56:00.6233333+00:00
SherylP-5406 0 Reputation points
answered 2026-04-29T02:52:30.8366667+00:00
EmilyS_726 18,965 Reputation points Volunteer Moderator
2 answers

Devices with Microsoft

I need to know what devices my Microsoft account is on under my name, I had a laptop stolen and hoping this will help me find my laptop

Windows for home | Other | Devices and drivers
asked 2026-04-29T02:04:56.8033333+00:00
Reina Brionez 0 Reputation points
answered 2026-04-29T02:50:12.0633333+00:00
EmilyS_726 18,965 Reputation points Volunteer Moderator
2 answers

Plugging in aux to headphones not showing up at all

When i plug my headphones into the audio jack on my computer it is not showing up at all. i was wondering if this was a microsoft problem or a computer problem so thats why im asking here.

Windows for home | Windows 11 | Devices and drivers
asked 2026-04-28T00:49:47.2933333+00:00
Moons 0 Reputation points
answered 2026-04-29T02:49:51.8933333+00:00
Manoel Barros 19,360 Reputation points Independent Advisor
1 answer

Windows Server 2022 random reboot / boot failure after updates

We had a Windows Server 2022 machine fail to boot after installing updates, which required manual recovery. Is this something others are seeing too, or just a rare edge case?

Windows for business | Windows 365 Business
asked 2026-04-29T02:04:36.83+00:00
Gomez Finger 0 Reputation points
answered 2026-04-29T02:48:33.2+00:00
Jason Nguyen Tran 19,870 Reputation points Independent Advisor
2 answers

Stubborn Watermarks

How do you take off a watermark that is being difficult? (Yes, I tried the traditional way :))

Microsoft 365 and Office | Word | For business | Windows
asked 2026-04-28T20:19:36.32+00:00
Kimberly Flynn 0 Reputation points
commented 2026-04-29T02:47:16.8866667+00:00
Charles Kenyon 167.6K Reputation points Volunteer Moderator
1 answer

No Internet connection in Authenticator

I am facing an issue where I don’t have Internet connection in Microsoft Authenticator I reset network connections in iOS and tried to uninstall and reinstall the app. But no luck. can you help me out with this? I’m unable to restore my iCloud backup…

Microsoft Security | Microsoft Authenticator
asked 2026-04-29T02:45:00.74+00:00
Ashwin Hariharan 0 Reputation points
answered 2026-04-29T02:45:22.6933333+00:00

AI answer

1 answer

Connect to Microsoft Outlook account

Here is an instance where a real live person could help resolve the issue with my email account. AI just don’t get it done. My account is locked and i cannot pay my bills. So frustrating!

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-04-28T01:06:14.0866667+00:00
Mark Abney 0 Reputation points
commented 2026-04-29T02:43:34.06+00:00
Manoel Barros 19,360 Reputation points Independent Advisor
1 answer

Microsoft Authenticator help!!!

I have Microsoft Authenticator app. I had Paypal on it but I accidentally deleted that from the authenticator app, now I can't login to my Paypal account because obviously it would ask me for a code from microsoft authenticator. I have no cloud back up…

Microsoft Security | Microsoft Authenticator
asked 2026-04-29T02:42:57.93+00:00
Ruth Goldie Lagman 0 Reputation points
answered 2026-04-29T02:43:07.2266667+00:00

AI answer

5 answers One of the answers was accepted by the question author.

Excel XLOOKUP return value for TODAY

I have a dashboard on one worksheet, which reports a percentage value for each day, from another tab in Excel: Dashboard cell formula =XLOOKUP(TODAY(), 'Daily status and % graphs (2)'!EK311:LS311, 'Daily status and % graphs (2)'!EK313:LS313) So, the…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-03-23T00:58:18.2433333+00:00
Office worker 175 Reputation points
accepted 2026-04-29T02:42:48.1+00:00
Office worker 175 Reputation points
1 answer

NO PUEDO INICIAR SESIÓN EN microsoft onedrive error code 0x8004e4bf WINDOWS 11

ME COMPRE LA PC EN EL 2023 Y DESDE QUE LA USO NO PUEDO INICIAR SESION EN MICROSOFT ONE DRIVE. IMPOSIBLE . ME TIRA ESE ERROR. YA PROBE 10 EMAIL Y NO SE PUEDE, SIEMPRE DA ERROR. ES DE USO PERSONAL LA CUENTA, QUE PUEDO HACER ME ESTOY VOLVIENDO LOCA. QUE…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-29T02:05:22.27+00:00
Julieta Nisnevich 0 Reputation points
answered 2026-04-29T02:41:44.94+00:00
Hector FC 29,200 Reputation points Independent Advisor
2 answers

Right-click Copy feature not functioning properly

Related to TM1279908 - The right click paste feature has been fixed BUT the right click copy feature only copies plain text, so the users think paste is not fixed. When copying "smart" text (URLs, tables,...) using <Ctrl-C> the right…

Microsoft Teams | Microsoft Teams for business | Chats | Other
asked 2026-04-28T17:00:50.06+00:00
bzm68p 0 Reputation points
answered 2026-04-29T02:41:03.4166667+00:00
EmilyS_726 18,965 Reputation points Volunteer Moderator
3 answers

Email on Iphone

I am unable to get emails on my iphone 16 I uninstalled and trying to reinstall my account. The message states that my email is taken and I cannot reinstall it.

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-04-28T19:10:47.76+00:00
Jennie Harris 0 Reputation points
answered 2026-04-29T02:38:30.0833333+00:00
Lester Bernard Reyes 82,005 Reputation points Independent Advisor