Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,154 questions
0 answers
Microsoft authenticator QR scan not working
Hi recently our organization got a trial subscription of office 365. They reset my account so I need to setup authentication. When I try to scan the QR code displayed on the browser, Authenticator app is closing the scan but doing nothing. So I am not…
asked 2024-07-25T05:49:43.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 46%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Dattathreya Venkatagiri
0
Reputation points
commented 2024-07-25T06:17:01.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 3%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Phone pay Customer Care Free 863191631
0
Reputation points
3 answers
How do I disable the requirement to use Microsoft Authenticator in order to sign into my Microsoft Office 365 accounts?
I recently tried to log into my Office 365 Admin account, and it wants me to sign up for a Microsoft Authenticator account and install the app on my phone. I want to disable this. I've searched several forums and found instructions to do this in…
asked 2024-03-20T15:16:58.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 22%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Chris Dunaway
10
Reputation points
answered 2024-07-25T05:34:58.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 10%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Ralf
0
Reputation points
1 answer
Reset MFA on MSFT Account
I have a MSFT account with MFA enabled. My phone was reconfigured and backup of the MFA isn't restoring properly. How can I get my MFA reset so I can setup again? This account is not administered by a school or business. I created it to learn…
asked 2024-07-24T14:03:08.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Eric Brewington
0
Reputation points
answered 2024-07-25T04:55:15.1966667+00:00
Dillon Silzer
56,681
Reputation points
1 answer
Login Error: You've hit our limit on verification methods.
Anybody seen this error "Login Error: You've hit our limit on verification methods." before when using the MS Authenticator App? It is very sporadic, and the user can usually login on the second try. Thanks
asked 2024-07-24T16:16:04.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 92%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Robinson, Crandall
0
Reputation points
answered 2024-07-24T16:29:54.5+00:00
Andy David - MVP
145.6K
Reputation points MVP
22 answers
One of the answers was accepted by the question author.
Where do I find the QR codes for Microsoft 365 accounts?
I have successfully restored Authenticator to a new phone. All the accounts are working except for the five Microsoft 365 work accounts that I use. They all tell me, "Action required. Scan the QR code provided by your organization to finish…
asked 2022-05-24T21:00:17.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 30%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
Neil Benson
296
Reputation points MVP
edited an answer 2024-07-24T16:11:43.7466667+00:00
GraniteStateColin
146
Reputation points
0 answers
How can I access my Microsoft 365 Developer Program account without my old device and Authenticator?
I am unable to access my Microsoft 365 Developer Program account because the device where the Authenticator app was installed is no longer working. Despite my attempts to install it on a new device, I cannot confirm my login because the Authenticator is…
Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,368 questions
Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,480 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,154 questions
asked 2024-07-24T14:21:23.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 4%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Andre Almeida Santos
15
Reputation points
edited the question 2024-07-24T16:01:03.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 16%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Rakesh Gurram
5,485
Reputation points Microsoft Vendor
0 answers
What does "You can back up multiple accounts, but only one of each type" for Microsoft Authenticator?
On this page the following is stated (emphasis mine): You can back up multiple accounts, but only one of each type for example, a Microsoft personal account, a work or school account, and a non-Microsoft account such as Amazon or Google. I have…
asked 2024-07-24T15:57:53.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 14.000000000000002%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Chris Brewer
0
Reputation points
asked 2024-07-24T15:57:53.55+00:00
Chris Brewer
0
Reputation points
1 answer
Delete account from mobile
I can't use the authentication app on my phone cause it's disconnected neither my email on the computer causa it asks me for a code on my phone but when I thy to connect the account on the phone to insert the code it appears other code and nowhere to put…
asked 2024-07-23T07:31:58.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 75%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Carla Moreira
5
Reputation points
answered 2024-07-24T14:59:26.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 44%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Claudia Dos Santos Haz (CONCENTRIX CORPORATION)
1,010
Reputation points Microsoft Vendor
0 answers
Issue loging in to admin account
I've been trying to get into my admin account (.onmicrosoft) without any success. I've restored my phone due to storage issues and have since been having issues with MFA. Trying to log back into my account I do get a notification on my phone but upon…
asked 2024-07-22T12:34:01.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 92%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Constantinos Psaras
5
Reputation points
commented 2024-07-24T13:37:00.94+00:00
Constantinos Psaras
5
Reputation points
1 answer
I can't log in to Teams account because my authenticator app isn't working
I haven't been able to get on MS Teams work accounts for months because the authenticator app isn't working. The App is there and open but no number pops up on it when it should. I've tried calling microsoft support, they tell me to fill in an online…
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,629 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,154 questions
asked 2024-07-19T10:21:41.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 60%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sharon Slinger
5
Reputation points
edited the question 2024-07-24T12:30:14.6533333+00:00
Sharon Slinger
5
Reputation points
2 answers
One of the answers was accepted by the question author.
change old phone number to new phone number
I got a new number and i can no longer access my old number so my account is asking for a code to my old number or thur the authenticator app and i cant access neither of them cause i dont have access to my old number
asked 2023-09-24T12:38:57.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 57.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Cassy Cortes
40
Reputation points
commented 2024-07-24T11:37:50.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 9%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sheekh, Saediya
0
Reputation points
7 answers
Authenticator phone sign-in set up 'We ran into an error'
I have successfully added my work account to the Microsoft Authenticator app. When i click on 'Set up phone sign-in' it confirms (green tick) that the device is registered and that screen lock has been set. Upon selecting 'Continue' i get the prompt to…
asked 2023-06-27T12:51:56.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 53%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lara Bencini
45
Reputation points
answered 2024-07-24T09:18:06.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 67%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Alessandro
0
Reputation points
1 answer
Como inicio sesión en la aplicación Authenticator sin tener el mismo código que me pide la aplicación?
Buenas, tengo un problema y es que no puedo acceder al OneDrive de una cuenta educativa porque me pide un código de autenticacion. Al intentar asociar o iniciar sesión en la aplicación Authenticator me pide un código de la misma aplicación pero no…
asked 2024-07-23T15:00:24.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 34%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
David Prieto Ordás
5
Reputation points
answered 2024-07-24T05:42:49.53+00:00
Emi Zhang-MSFT
23,906
Reputation points Microsoft Vendor
11 answers
The Authenticator app is requesting a code from the app itself
I recently deleted the Microsoft Authenticator app by accident, and why I downloaded it again and tried to sign in it is asking for a code from the app itself. I use an institutional account from university and now I can’t activate or even log in to 365…
asked 2022-11-16T23:33:11.087+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 42%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFP%3C/text%3E%3C/svg%3E)
Fyp.Perez
206
Reputation points
edited a comment 2024-07-24T04:36:01.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 79%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rachna Pradhan
0
Reputation points
1 answer
Locked out of MS365 for Business admin account -> Action Required MFA loop
Originally asked on the Microsoft 365 forum but was redirected to this place. Pasting the original message below. I hope someone can help me out. -------------------------------------------------------------- Hi, I am playing around with a MS 365 for…
asked 2024-07-19T18:53:24.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 91%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Ash_NL
0
Reputation points
commented 2024-07-24T00:52:23.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 88%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Switjoseph
0
Reputation points
1 answer
Urgent Assistance Needed - Lost Access to Microsoft Authenticator
I hope this email finds you well. I am writing to express my sincere gratitude for the extension of my Microsoft 365 developer trial subscription. I am genuinely appreciative of the opportunity to continue leveraging the valuable tools and resources…
asked 2024-07-22T23:52:25.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 80%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
YICHOI
10
Reputation points
commented 2024-07-24T00:29:22.0733333+00:00
Switjoseph
0
Reputation points
0 answers
How to backup the Microsoft authenticator app and other app issues
Hello! My IPhone SE died and I was unable to access the original iCloud backup. I have the IPhone 15 coming in BUT I’m using both my iPad and my parent’s iPhone SE for now, the problem now is I can’t backup the Microsoft Authentication app without the…
asked 2024-07-23T23:16:45.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 54%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL5%3C/text%3E%3C/svg%3E)
LeaMckenna-5379
5
Reputation points
asked 2024-07-23T23:16:45.4533333+00:00
LeaMckenna-5379
5
Reputation points
1 answer
Authenticator issue
I have a personal account and a business account. For some reason when I try to log into my business account on the office 365 it asks to approve the sign in request on Microsoft authentication app by giving the correct number. When I try to log into my…
asked 2024-07-21T14:39:56.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 0%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mohammed Siddique
0
Reputation points
commented 2024-07-23T21:57:17.5466667+00:00
Mohammed Siddique
0
Reputation points
1 answer
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asked 2024-07-16T18:19:58.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 40%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
David Maldonado
0
Reputation points
commented 2024-07-23T18:20:53.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Raja Pothuraju
2,020
Reputation points Microsoft Vendor
2 answers
Inquiry on Alternative MFA Methods for Users Without Mobile Phone Access.
Hello, I am writing to inquire about alternative multi-factor authentication (MFA) methods for users who are unable to access their mobile phones in our work environment. Given the restrictions on mobile phone usage, it is critical to explore other…
asked 2024-07-17T10:16:31.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 75%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kevin Dule
45
Reputation points
commented 2024-07-23T17:52:56.26+00:00
Raja Pothuraju
2,020
Reputation points Microsoft Vendor