Community Center | Discuss the Q&A site | Site bug or problem
Issues or errors on the Microsoft Q&A website.
98 questions
0 answers
Unable to see and download az 400 certification
I have successfully completed the AZ 400 certification on October 19th 2025, but I was never able to see or download the certification even after I received a congratulations email and see this on my Microsoft account. Please find the screenshot …
Community Center | Discuss the Q&A site | Site bug or problem
asked 2025-12-14T22:23:47.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 76%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Aishwarya Surakanti
0
Reputation points
asked 2025-12-14T22:23:47.01+00:00
Aishwarya Surakanti
0
Reputation points
2 answers
My Windows account is for a month.
My Windows account is for a month. I can't log in. Only numbers are printed . I can't access the phone number because the old number is linked and I can't use it.
Windows for home | Windows 11 | PC Health Checker
587 questions
asked 2025-12-14T22:22:09.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 83%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Вероника Канайкина
0
Reputation points
answered 2025-12-14T22:23:41.45+00:00
Вероника Канайкина
0
Reputation points
5 answers
Child profile is not connected to family safety
Under Family Safety, the child profile does show up and I have blocked certain websites. Under Microsoft edge child is able to access any website without being blocked or asking for parent approval. This is a recent development as we have used it for two…
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,064 questions
asked 2025-12-11T20:07:59.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 60%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EET%3C/text%3E%3C/svg%3E)
Emily Thompson
10
Reputation points
commented 2025-12-14T22:22:45.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 36%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
J Flowers
0
Reputation points
3 answers
My Xbox Console are banned on the permanent suspension.
Permanent suspension Account Appeal denied Start: 12/12/2025, 20:36 End: Indefinite Reason for actionThis account violated the Community Standards and was subjected to enforcement action. ImpactThis account was issued a permanent suspension. As a…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
48,264 questions
asked 2025-12-14T21:40:14.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 8%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jevgeni Polujanov
0
Reputation points
answered 2025-12-14T22:22:01.72+00:00
Gérard Oomens
113.8K
Reputation points
Volunteer Moderator
1 answer
List order not syncing between devices (To Do)
The order of items in a list is not syncing between iPhone, Android, and Windows 11. If that list is open on both devices, the re-order happens immediately. But if it's not open on one device, then the changed order is not syncing after hours.
Windows for home | Windows 11 | Performance and system failures
29,975 questions
asked 2025-10-07T14:11:44.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 54%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Mac Walsh
25
Reputation points
edited a comment 2025-12-14T22:21:58.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Corey Smith
0
Reputation points
1 answer
How do I get a refund for Skype credit?
I have a small amount of credit on Skype because I had been signed up for automatic renewals to make international calls. Now that Microsoft has ended Skype, how do I get my credit refunded?
Microsoft Teams | Microsoft Teams Free | Other
738 questions
asked 2025-10-19T06:42:40+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 40%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mark and Kirsten Carter
0
Reputation points
commented 2025-12-14T22:20:39.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 21%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Eldar Bayramov
0
Reputation points
2 answers
cannot change account recovery email
cannot change account recovery email, i have a hotmail account and can sign into microsoft but I am unable to change my recovery email and add a phone number, help please
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,897 questions
asked 2025-12-14T22:13:59.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 38%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Michael Dosanjh
0
Reputation points
commented 2025-12-14T22:19:39.7966667+00:00
Michael Dosanjh
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Unintended impacts of clearing outlook cache
I have Outlook for Mac 2024 which is not downloading all emails from IMAP. I've googled enough to know I either need to reset the account or clear the Outlook cache. I know that won't delete emails on the server but my question is that if I reset the…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
4,304 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 52%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
3 answers
How I'm able to create a new @exemple.com email !
Hi , my question sounds confused but i really need some help here , hope i can explain my self . I used my email which is created with this domain @exemple.com (not example but "exemple" ) as an alternate email addres , and now i need to…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2013-11-20T21:11:09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
edited the question 2025-12-14T22:18:52.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Don Varnau
19,545
Reputation points
Volunteer Moderator
1 answer
I bought a game, they charged me, but I cannot see the game
I bought a game for my Xbox on the Microsoft store, I see the charge on my credit card but I cannot download the game. Actually they charged me twice for the game, they reimbursed one charge and the other one no. But I still cannot download the game from…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
48,264 questions
asked 2025-12-14T22:00:27.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 97%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Santiago Moreno Franco
0
Reputation points
edited the question 2025-12-14T22:18:30.0133333+00:00
Gérard Oomens
113.8K
Reputation points
Volunteer Moderator
2 answers
Why does my computer randomly crash and start back up immediately after?
My computer will crash randomly (sometimes multiple crashes a day) started somewhat recently. I checked reliability monitor and it says this "0x0000004e (0x0000000000000006, 0x00000000007721fb, 0xffffe0e772968058, 0x0000001000000006). A dump was…
Windows for home | Windows 11 | Performance and system failures
29,975 questions
asked 2025-12-14T21:45:37.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 43%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Noah Simmons
0
Reputation points
answered 2025-12-14T22:18:06.11+00:00
Jonathan Deives
60,330
Reputation points
Independent Advisor
1 answer
Adding Phone Number
Need to add a phone number to my account. Original message popped up talking about alias can't be added. Tried again and then got "this verification method can't be added". Im assuming it was locked as I tried a few times. Using the AI…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-12-14T22:01:32.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 8%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
juan rivera
0
Reputation points
edited the question 2025-12-14T22:17:53.8133333+00:00
Gérard Oomens
113.8K
Reputation points
Volunteer Moderator
3 answers
Azure Bot Service stopped working with Teams
i have a microsoft azure bot service in multiple envs, we also have a MS Teams app we install for our clients up until yesterday everything was working, now when we talk with our bot we don't get a call to the messaging endpoint at all - no modification…
Microsoft Teams | Development
Microsoft Teams | Development
Building, integrating, or customizing apps and workflows within Microsoft Teams using developer tools and APIs
4,657 questions
asked 2025-12-10T13:15:16.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 8%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYA%3C/text%3E%3C/svg%3E)
Yotam Ater
0
Reputation points
answered 2025-12-14T22:17:21.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 83%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Shane Holloman
0
Reputation points
2 answers
One of the answers was accepted by the question author.
How to fix MyDell attempting to use EOL/Unsupported .NET 6
I am receiving Qualys vulnerabilities alerts due to assets having "EOL/Obsolete Software: Microsoft .Net Version 6 Detected" I removed .Net 6.0.36 from a test asset and resolved the vulnerability. After restarting my device, I receive the…
Developer technologies | .NET | .NET Runtime
Developer technologies | .NET | .NET Runtime
.NET: Microsoft Technologies based on the .NET software framework. Runtime: An environment required to run apps that aren't compiled to machine language.
1,299 questions
asked 2025-02-04T18:45:41.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 43%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tim A
40
Reputation points
commented 2025-12-14T22:16:38.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 6%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mark Hetherington
10
Reputation points
2 answers
how to Reset Windows Update Components
How do I reset Windows Update Components in windows 11?
Windows for home | Windows 11 | Windows update
13,653 questions
asked 2025-11-24T21:18:24.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHG%3C/text%3E%3C/svg%3E)
Harald Garpestad
0
Reputation points
commented 2025-12-14T22:16:20.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 23%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tim Skene
0
Reputation points
1 answer
how to call support?
how to contact Microsoft support directly to reset mfa? the number has auto answer system and it will screen me out
Microsoft Teams | Microsoft Teams for business | Settings | Other
Microsoft Teams | Microsoft Teams for business | Settings | Other
Additional settings-related features and issues within Microsoft Teams for business
609 questions
asked 2025-12-14T22:13:52.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 0%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
ran
0
Reputation points
answered 2025-12-14T22:13:59.97+00:00
Q&A Assist
2 answers
One of the answers was accepted by the question author.
Where in the portal should I be able to see a pushed image, and why can't I?
After building and tagging my image, I login ( az login / az acr login ... / docker login ... ) and then push my image: docker push regname.azurecr.io/example:latest and the response echoes The push refers to repository [regname.azurecr.io/example]…
Azure Container Registry
Azure Container Registry
An Azure service that provides a registry of Docker and Open Container Initiative images.
535 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 5%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
2 answers
Microphone will not work even though access is enabled
My microphone will not work, even though the access is enabled. It is saying "No audio device available" and "Please allow access to the microphone", but on the Privacy & security tab under Settings, the Microphone access is On.
Windows for home | Windows 11 | Input and language
1,799 questions
asked 2025-12-14T21:37:27.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 42%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Julia Sheriff
0
Reputation points
answered 2025-12-14T22:13:47.78+00:00
Ferdinand Nanalig
26,185
Reputation points
Independent Advisor
2 answers
My account has been locked after trying to change the password - help?
Hi there, I got a new phone and when setting it up I was asked to put my password in for my Hotmail account and it said it was incorrect. I tried to change the password and I have two step authentication. No problem. I get the codes from both. When I…
Outlook | Outlook for mobile | Outlook for iOS | For home
2,109 questions
asked 2025-12-14T21:37:59.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 83%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Angela Silver
0
Reputation points
answered 2025-12-14T22:13:44.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Arlene D
23,695
Reputation points
Independent Advisor
1 answer
I am enabling Authenticator app and I cnanot use existing authenticator. How can I setup
I damaged my phone which has working authenticator. Now I got new phone and I am setting up authenticator but it is prompting me to authenticate on authenticator and I do not have working authenticator, How can I setup authenticator again.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,897 questions
asked 2025-12-14T22:12:34.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 43%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Singh, Aman
0
Reputation points
answered 2025-12-14T22:12:40.82+00:00
Q&A Assist