Connect a certification profile to Learn
What is a certification profile?
Your certification profile contains the personal information, name, and email account you provided when you registered to take a certification exam. When you take an exam, a proctor compares your government-issued identification to the information in your profile. If it doesn’t match, you won’t be able to take the exam.
Benefits of connecting
Connecting your certification profile to Learn brings all your learning activities together. Whether you’re earning a certification or working through a module, your activity, training, transcripts, certifications, and renewals are easily accessed just by signing in to your Learn profile. You’ll be able to schedule and renew exams, share and print certificates, badges and transcripts, and review your learning statistics inside your Learn profile.
How to connect
Sign into Learn using the same personal Microsoft account (MSA) you use to sign into your Microsoft Credentials profile.
Click on the Learn profile photo avatar and select Profile from the drop-down menu.
Select Credentials from the menu inside your profile.
Click on Certifications
Click the “Connect certification profile” button on the certifications page.
Once connection is complete, you’ll never worry about separate certification and Learn profiles again.
Note
You can only connect one certification account to Learn. If you have more than one certification account, contact the Microsoft certification support team to merge your accounts before connecting to Learn. Once a certification profile is connected, other certification profiles cannot be connected in Learn—you can only merge into the connected profile. Please see Connect a certification profile to Learn.
What to do if you can’t connect
If you’re unable to connect your certification profile to your Learn profile, make sure the personal Microsoft account you’re using is the same one you use to log into your certification profile. For more details, visit Align certification profile and Learn profile accounts. If the account you usually use to sign into Learn is a work or school account, use the Add account function in your Learn settings:
Click the photo avatar for your Learn profile
Select Settings
Scroll to Account Management
Click Add account to add the personal Microsoft account used to sign into your certification profile.
Return to the Connect process.