Design agent conversations using topics

  • Module
  • 12 Units
Beginner
Intermediate
App Maker
Functional Consultant
Developer
Microsoft Copilot Studio
Dynamics 365 Contact Center

Microsoft Copilot Studio uses topics, which are like small conversations related to a specific subject. A Microsoft Copilot Studio agent typically includes many topics. This module introduces you to topics, a conversation between a user and an agent, and how to create them.

Note

Microsoft Copilot Studio has introduced a new experience with updated features, capabilities, and navigation. This module is based on the classic experience. For more information, see Classic vs. new agent experience.

Learning objectives

This module explains how to:

  • Use topics to create and manage conversation paths in an agent.
  • Work with topic triggers.
  • Work with conversation nodes.
  • Add branching to a topic.
  • Manage topics.
  • Work with variables.
  • Work with entities.
  • Work with system topics.

Prerequisites

Experience with Microsoft Copilot Studio.

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