Understand features of Copilot Studio agents
Beginner
Business User
App Maker
Functional Consultant
Microsoft Copilot Studio
Microsoft Copilot Studio is a low-code platform for building, deploying, and managing intelligent agents that can answer questions, take action, and automate business processes. This module explores how Copilot Studio agents workâfrom use cases and data handling to knowledge sources, tools, MCP servers, analytics, agent flows, evaluations, and the end-to-end development process.
Learning objectives
After completing this module, you'll be able to:
- Identify common business use cases for conversational and autonomous agents.
- Explain how Copilot Studio handles organizational data securely.
- Describe the end-to-end data flow when a user interacts with a Copilot Studio agent.
- Describe how knowledge sources and tools extend agent capabilities.
- Explain how MCP servers connect agents to live enterprise data.
- Use built-in analytics to monitor agent performance and track adoption.
- Describe agent flows and when to use them for deterministic automation.
- Create and run agent evaluations using test sets to validate agent quality.
- Follow the recommended agent development process from design through deployment.
- Describe how to build an agent in Copilot Studio using natural language and the low-code canvas.
Prerequisites
- Basic understanding of artificial intelligence and conversational agents
- Familiarity with Microsoft Power Platform