Service Manager
A family of System Center products for managing incidents and problems.
210 questions
2 answers
Change Assigned user with SMlets
Hi guys, Using a script to change a support group depending on the input of an Incident question. I want to do the similar but change the affected user on the ticket. What I am lost with is what enumeration to user for Assigned User. I know the script is…
asked 2021-05-26T10:43:05.137+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 53%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
alfie thomas
86
Reputation points
commented 2021-06-01T10:23:18.263+00:00
alfie thomas
86
Reputation points
5 answers
SCSM DW ETL jobs - Modules 'Not Started'
I have studied numerous sites about how to deal with Batch Jobs that fail or are stuck. Process is basically: * Stop all Batch Jobs * Disable All Schedules * Re-create Batch Jobs * Run each Batch job * Re-enable job schedules I've also…
asked 2021-01-05T16:43:28.083+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 91%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Don Tedesco
1
Reputation point
commented 2021-06-01T00:28:04.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 25%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Andrew Gordon
11
Reputation points
0 answers
SQL query to get a list of relations between workitems
How can I create a SQL query to get a list of all problems with related incidents? Observation: Its on Operational Database SQL Server version of Service Manager: Microsodt System Center 2012 R2
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 31%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
8 answers
One of the answers was accepted by the question author.
scsm 2016 update
We have SCSM 2016 7.5.7487.161 KB4492399 Update Rollup 7 for SCSM 2016 and same authoring items on it. Like config item, new fields for incident (with form update). We use SCORCH to automate our process. How correct update to 1801 version, in doc…
asked 2021-05-13T10:30:57.203+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 59%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Pavel Sveshnikov
21
Reputation points
accepted 2021-05-17T05:02:27.1+00:00
Pavel Sveshnikov
21
Reputation points
1 answer
One of the answers was accepted by the question author.
fail to add feature (web application) in MBAM
hi I failed to add feature (web applications) in MBAM, seems detected the missing prerequisites. and no IIS settings after added it, request help, thanks a lot
asked 2021-05-06T09:15:27.387+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 95%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYJ%3C/text%3E%3C/svg%3E)
Yves Jiang
21
Reputation points
accepted 2021-05-07T02:42:52.263+00:00
Yves Jiang
21
Reputation points
1 answer
Windows and Office Deployment Lab Kit - New one
when Microsoft will release the new Lab because this one will be expired on May 2nd, 2021? Please advice information and the link for the new lab to download it. Thanks
asked 2021-04-23T20:19:26.323+00:00
Matt
151
Reputation points
commented 2021-04-30T08:41:51.1+00:00
Amandayou-MSFT
11,051
Reputation points
2 answers
One of the answers was accepted by the question author.
Need powershell help to retrieve incident information
Hi Team, I have a requirement to retrieve a particular incident information Example: I can fetch the whole set of incident information using the below command. $IC=get-SCSMclass -name system.workitem.incident$ $IO=get-SCSMobject -class $IC |…
asked 2021-04-28T16:44:19.673+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 31%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
jansi rani krishnan
601
Reputation points
commented 2021-04-29T18:57:32.883+00:00
jansi rani krishnan
601
Reputation points
1 answer
Service Manager - restart servers if tickets stop coming in
I haven't seen this online but I was curious if there was a script or something I can do to when service manager does not show new tickets to reboot two servers. At the very least, if no new IR tickets have not been created in a certain period of time,…
asked 2021-04-28T12:44:22.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 53%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Aaron Brown
1
Reputation point
answered 2021-04-28T13:36:40.46+00:00
Andreas Baumgarten
98,621
Reputation points MVP
1 answer
SCSM 2019 - Constraint on status in incident
Hello, I am currently testing the SCSM 2019 tool to see if it is suitable for one of my projects. One of our criteria is the possibility of putting constraints on the transition to different statuses. For example: an incident which is in progress…
asked 2021-04-26T15:45:08.743+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 97%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Nesarost
1
Reputation point
answered 2021-04-26T15:53:45.637+00:00
Andreas Baumgarten
98,621
Reputation points MVP
0 answers
I cannot login to the advanced management panel help
Hi , l have azure portal Domain name I can't access my DNS, please help look to pictures ![90496-sdasdas.png][3]
asked 2021-04-23T00:10:33.587+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 94%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
serhatas1
1
Reputation point
commented 2021-04-23T10:11:14.873+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 59%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SnehaAgrawal-MSFT
18,871
Reputation points
2 answers
Register System Center Data Warehouse to Service Manager Source 2019
Hi, when I register System Center Data Warehouse to Service Manager Source, I have this error below: Application: System Center Service Manager Application version: 10.19.1035.0 Severity: Error Message: The value cannot be null. Parameter…
asked 2021-04-07T14:20:39.047+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 42%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYB%3C/text%3E%3C/svg%3E)
Youssef Ben Ali
1
Reputation point
answered 2021-04-07T16:09:03.433+00:00
Youssef Ben Ali
1
Reputation point
0 answers
SCSM DW Management Packs deployment fails
We have an SCSM ENV with an evaluation license after 180 days the license was expired so we enter the product key on the Service Manager management server and forgot to activate the Data Warehouse server, then we realized that the reporting tab wasn't…
asked 2021-04-06T10:08:06.037+00:00
Heba Wagih
116
Reputation points
asked 2021-04-06T10:08:06.037+00:00
Heba Wagih
116
Reputation points
2 answers
On my SCSM management server and datawarehore, i get event 4666 roughly every hour
on both the SCSM management and datawarehouse, security event 4666 occurs roughly every hour Roughly every hour, i get the following event of 4666. I refreshed the passwords on the AD and updated the runas accounts in SCSM. The passwords were not changed…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 34%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
1 answer
WHERE IS SCSM ENTITY EXPLORER????
WHERE IS SCSM ENTITY EXPLORER????
asked 2021-03-25T16:09:57.097+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 19%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPN%3C/text%3E%3C/svg%3E)
Pavel Novichkov
1
Reputation point
commented 2021-03-29T16:28:43.26+00:00
Andreas Baumgarten
98,621
Reputation points MVP
0 answers
on both the SCSM management and datawarehouse, security event 4666 occurs roughly every hour
on both the SCSM management and datawarehouse, security event 4666 occurs roughly every hour Roughly every hour, i get the following event of 4666. I refreshed the passwords on the AD and updated the runas accounts in SCSM. The passwords were not changed…
5 answers
One of the answers was accepted by the question author.
create a custom SCSM connector for SQL Server without Orchestrator
Hello, I've been asked to look into the possibility of creating a connector for a custom SQL Server database for our SCSM instance. We do not have Orchestrator. My understanding is that it's possible. As an organisation we have lots of different…
asked 2020-11-25T09:56:26.633+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 48%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
jessica bosworth
21
Reputation points
answered 2021-03-23T12:59:50.317+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 30%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Paul Distel
1
Reputation point
0 answers
SCSM Report Data inequality
SCSM weekly incident report incident count higher than the available incident count in SCSM Admin console. What could be the reason for this? Please Advice 😊
asked 2021-03-15T06:56:15.87+00:00
Chanuka Francis
356
Reputation points
asked 2021-03-15T06:56:15.87+00:00
Chanuka Francis
356
Reputation points
1 answer
One of the answers was accepted by the question author.
Service Manager Console - Change request calendar invite
I'm trying to send an automatic outlook calendar invite to who the change request is assigned to for the scheduled time frame. Is this possible?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 67%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
5 answers
SCSM users is wan't update from active directory connector
Hi all. Please help me with user update in SCSM. I recreateed AD connector with different settings, after I synced it several times and deleted old connector. Later I updated OU in my AD and moved users to this new OU. But in SCSM I see old OU and…
asked 2021-02-24T10:53:37.257+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 93%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
GromovVyacheslav
1
Reputation point
answered 2021-03-11T11:39:01.247+00:00
GromovVyacheslav
1
Reputation point
1 answer
I cannot Access Advanced Management Portal
Hello, Dear Azure support team, I am getting a domain from the App Service domains section in my Azure account and I want to connect it to my own hosting server, so I need to change the nameserver addresses, but I can't access the Advanced Management…
asked 2020-10-06T14:21:16.537+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 73%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mortalxrd Crew
1
Reputation point
commented 2021-03-10T03:12:52.31+00:00
brtrach-MSFT
15,351
Reputation points Microsoft Employee