Service Manager
A family of System Center products for managing incidents and problems.
211 questions
2 answers
how to get in touch with a developer ?
Hello everyone, to begin with please apologize for my bad English (I'm french and I use google translation)I would like to get in touch with a developer to submit an idea / concept (not existing to develop) can you help me please? Thank you in advance…
asked 2021-08-15T10:52:15.433+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 59%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Guillaume
1
Reputation point
commented 2021-08-16T11:36:25.56+00:00
Andreas Baumgarten
100.6K
Reputation points MVP
2 answers
One of the answers was accepted by the question author.
SCSM 2012 Skip Activity without making users Administrators
Hi I found a article from 2013 that had a link to s script that allowed users to skip activities from the tasks menu rather than me having to add them in as administrators to be able to carry out this function. Unfortunately the link is broken and n o…
asked 2021-08-09T12:58:13.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 39%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kevin Bennett
21
Reputation points
accepted 2021-08-13T07:05:48.893+00:00
Kevin Bennett
21
Reputation points
2 answers
One of the answers was accepted by the question author.
Sending a file attached to an Incident in SCSM to a third party application using REST web services in a PowerShell
Hi Team, I am working on an integration project, which has a requirement to send files attached to an incident from ITSSP to ServiceNow. Currently, I know how to retrieve/download a file attached to an incident. But i would like to send the files to…
asked 2021-07-23T07:01:29.233+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 31%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
jansi rani krishnan
601
Reputation points
commented 2021-08-09T17:09:52.917+00:00
jansi rani krishnan
601
Reputation points
3 answers
SCSM reports do not work after deletion of encrypted content from SSRS
I was needed to delete encrypted content from SSRS. Now SCSM reports do not work. I'm getting error An error has occurred during report processing. (rsProcessingAborted) Cannot set the command type for dataset 'LT_Report'.…
asked 2020-11-17T09:20:53.143+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 53%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
Vladislav Komissarov
1
Reputation point
answered 2021-08-09T16:26:11.367+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 20%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Geo Camp
1
Reputation point
1 answer
One of the answers was accepted by the question author.
SCSM 2019 - Rebuild SSAS?
Hello, Yesterday, we changed the collation for our Analysis Services database (from "Latin1_General_100_CS_AS" to "Latin1_General_100CIAS"). As a result, the 'Cubes', 'Data Source Views', and 'Dimensions' were all deleted. What is the…
asked 2021-08-04T16:25:07.967+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 0%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Chris.Pierce
101
Reputation points
commented 2021-08-04T20:22:49.427+00:00
Chris.Pierce
101
Reputation points
3 answers
One of the answers was accepted by the question author.
Need help on powershell coding regarding SCSM
Hi Team, I am working on updating incident form in SCSM through a PowerShell script. I have the value of a variable "$ResponseObject.Result" like below I would like to store the sys_id and SNOW ticket number in one of the field in the…
asked 2021-08-02T10:27:33.26+00:00
jansi rani krishnan
601
Reputation points
commented 2021-08-03T11:58:00.223+00:00
jansi rani krishnan
601
Reputation points
2 answers
One of the answers was accepted by the question author.
Update the Manual Activity in SCSM via PowerShell
Hi Team, I need some help in updating Manual Activity (associated to an incident) via PowerShell. Below are the fields in Manual Activity that I would like to update for a MA. Title Description Activity Implementer Priority Status …
asked 2021-07-27T18:06:16.72+00:00
jansi rani krishnan
601
Reputation points
commented 2021-08-02T09:13:53.07+00:00
jansi rani krishnan
601
Reputation points
1 answer
SCSM 2012 R2 - Data Warehouse error
All 3 of the Load jobs produce multiple errors, all of which have this in common: "“UNION ALL view [....] is not updatable because a partitioning column was not found.” I have verified that each table mentioned does in fact have a Primary Key,…
asked 2021-07-15T17:59:33.65+00:00
Chris.Pierce
101
Reputation points
commented 2021-07-27T08:00:53.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXM%3C/text%3E%3C/svg%3E)
XinGuo-MSFT
15,476
Reputation points
1 answer
SCSM 2016 to SCSM 2019
We have a SCSM 2016 environment without the datawarehouse option running on Windows Server 2012R2 with SQL Server 2016. We want to upgrade to SCSM 2019 with the option to preserve the data in the old environment. Looked at…
asked 2021-07-23T11:11:18.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 57.00000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
anbj23
21
Reputation points
commented 2021-07-27T01:50:57.13+00:00
XinGuo-MSFT
15,476
Reputation points
2 answers
One of the answers was accepted by the question author.
Retrieving file attachment from an Incident via PowerShell
Hi Team, I am working on an integration project, which has a requirement to send file attached to an incident from ITSSP to ServiceNow. Is there a way to retrieve the File(s) associated with the Incident via PowerShell ? Regards, Jansi
asked 2021-07-07T08:35:26.047+00:00
jansi rani krishnan
601
Reputation points
commented 2021-07-23T06:39:23.383+00:00
jansi rani krishnan
601
Reputation points
1 answer
One of the answers was accepted by the question author.
Retrieving Incident Id from Manual Activity
Hi Team, I have created a Manual Activity for an Incident in SCSM. I need some help in retrieving the Incident Id from the Manual Activity under which it is created. I tried the below commands for the same. $MAclass = Get-SCSMclass -name…
asked 2021-07-18T19:03:53.657+00:00
jansi rani krishnan
601
Reputation points
accepted 2021-07-19T09:48:27.843+00:00
jansi rani krishnan
601
Reputation points
1 answer
One of the answers was accepted by the question author.
Associate Manual Activity to Incident in SCSM
Hi Team, I have created a MA through PowerShell. When i try to open the MA from the portal, It is throwing an error message. "An error occurred while processing your request. The item you requested either do not exist or you do not have access…
asked 2021-07-08T08:56:40.343+00:00
jansi rani krishnan
601
Reputation points
accepted 2021-07-08T19:33:46.57+00:00
jansi rani krishnan
601
Reputation points
1 answer
One of the answers was accepted by the question author.
Additional Orchestrator Connector will not start sync
Hi, in two environments from a customer we have the following issue: A new Connector for Orchestrator can be created but although the Wizard succeeded the Connector never runs. A previous Connector to Orchestrator works. When creating the…
asked 2021-06-09T14:27:53.26+00:00
Stefan Horz
3,466
Reputation points
commented 2021-07-08T08:42:32.793+00:00
XinGuo-MSFT
15,476
Reputation points
1 answer
One of the answers was accepted by the question author.
Creating Manual Activity via Powershell
Hi Experts, Is there a way where we can create an Manual Activity in SCSM through a PowerShell code? Please share any inputs. Regards, Jansi
asked 2021-07-06T18:31:44.253+00:00
jansi rani krishnan
601
Reputation points
commented 2021-07-07T21:12:55.463+00:00
Andreas Baumgarten
100.6K
Reputation points MVP
1 answer
One of the answers was accepted by the question author.
How to create an Incident in SCSM via Powershell code?
Hi Experts, Is there a way where we can create an Incident in SCSM through a PowerShell code? Please share any inputs. Regards, Jansi
asked 2021-06-30T07:19:42.537+00:00
jansi rani krishnan
601
Reputation points
commented 2021-07-01T16:15:28.75+00:00
Andreas Baumgarten
100.6K
Reputation points MVP
1 answer
One of the answers was accepted by the question author.
Need help in PowerShell code to update Incident form using SMLets
Hi Team, I tried the below code to retrieve the comment logged by the Analyst. $IC=get-SCSMClass -Name System.workitem.Incident$ $IO=get-SCSMObject -class $C -filter "Id -eq IR5241" $AnalystComment=get-SCSMRelationshipClass…
asked 2021-06-16T17:39:45.797+00:00
jansi rani krishnan
601
Reputation points
accepted 2021-06-18T15:02:57.267+00:00
jansi rani krishnan
601
Reputation points
2 answers
One of the answers was accepted by the question author.
System Center Service Manager 2019 - Incident status stuck at Pending
Hello everyone, I have an where status is stuck for Incident. When user creates Incident within portal status of new ticket is "Active", when I use option "Request user input" status is changing to "Pending" and it's…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 24%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
SQL Server never login remotely
Hi There, I have a problem where i installed my SQL Server but wanted to access it remotely using SMO and VB.NET. I did all the necessary steps to have the server available remotely, I added the inbound rules and it is showing to the other devices on…
asked 2021-06-05T16:10:13.123+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 94%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Hani Mansour
21
Reputation points
commented 2021-06-14T08:24:38.64+00:00
XinGuo-MSFT
15,476
Reputation points
39 answers
One of the answers was accepted by the question author.
SCSM 2012 SP1 Data Warehouse Jobs failed with error message of <xxxx>vw is not updatable because a partitioning column was not found.
I found 4 data warehouse jobs have a Failed status. After further checking, the error messages mentioned "UNION ALL view '<xxxx>vw' is not updatable because a partitioning column was not found." How can I resolve the issue ? Load.Common…
asked 2020-12-02T06:55:13.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 69%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWW%3C/text%3E%3C/svg%3E)
Wyatt Wong
116
Reputation points
commented 2021-06-10T12:23:09.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 46%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Bill Crum
56
Reputation points
2 answers
Update Service Manager 2012 SP1
hi, im using Service Manager 2012 SP1. I want update to Service Manager 2012 R2, but link not work Please, send me rollup update for Service Manager SP1 Link Rollup 6: https://www.microsoft.com/en-us/download/details.aspx?id=42549 Link update:…
asked 2021-06-04T06:07:25.533+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 0%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Каменкин Алексей
1
Reputation point
answered 2021-06-07T09:09:57.797+00:00
XinGuo-MSFT
15,476
Reputation points