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What's new in Azure Communication Services, June through August, 2023

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We've created this page to keep you updated on new features, blog posts, and other useful information related to Azure Communication Services. Be sure to check back monthly for all the newest and latest information!




New features

Get detailed information on the latest Azure Communication Services feature launches.

Trial phone numbers

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Explore the benefits of Trial Phone Numbers for Azure Communication Services. Enjoy a 30-day free trial period to assess features and make calls for up to 60 minutes, perfect for thorough testing and experimentation. Additionally, Trial Phone Numbers include recipient phone number verification, ensuring that calls are made only to verified numbers, safeguarding against any potential misuse.

Read more on the Azure Communication Services blog

Try the trial phone numbers quickstart



Job router

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Job Router is a robust tool that makes it easy for developers to add advanced routing rules to their business application. As part of Azure Communication Services, Job Router simplifies the routing of customer engagement interactions to the best agent or automated services, ensuring that every interaction is directed to the most appropriate resource.

Try Job Router Try the Job Router Quickstart



New geographies available for email

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With Email Geo Expansion, you can choose the location where your email communication service is created. This update means all email domain config information and data stored by Azure Communication Services Email at rest is retained in that geography. Secure your data and improve your email communication with Email Geo Expansion.

Blog posts and case studies

Go deeper on common scenarios and learn more about how customers are using advanced Azure Communication Services features.

Capgemini and Microsoft are transforming customer experiences with intelligent communications

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Customer experience strategy leader Capgemini partners with Azure Communication Services to provide intelligent communication capabilities for enterprises.

Read the full blog post



From the community

See examples and get inspired by what's being done in the community of Azure Communication Services users.

Build AI-assisted communication workflows for customer engagement

Screenshot of the architecture of the demo app.

Listen to Azure Communication Services PMs Ashwinder Bhatti and Anuj Bhatia talk about how to use Azure Communication Services features and tools to build intelligent workflows that businesses can use to improve customer engagement.

Watch the video

Learn more about Azure AI services

Learn more about Azure Event Grid



Microsoft 365 & Power Platform Development Community call

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Microsoft 365 & Power Platform Development Community call on August 31, 2023. Recap on news and updates from Microsoft and community projects, followed by demos by the community on the art of possible.

Watch the video

Learn more about Azure OpenAI function calling

Read more about Microsoft Teams Premium



Building an SMS generator with short URLs using Azure Functions, Storage, and Communication Services

A visual representation of the challenge of fitting a long URL into a short SMS.

Learn how to convert a lengthy URL into a format that fits the format of SMS, and then send the SMS using Azure Communication Services.

Watch the video

Read the accompanying tutorial

Read the quickstart on how to send an SMS using Azure Communication Services



View of new features from Q2 2023

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This summer, we launched a host of new features, including:

  • Job Router
  • Trial Phone Numbers
  • Alphanumeric Sender ID
  • Email Geo Expansion
  • Call automation & recording
  • Direct routing
  • Virtual rooms
  • PSTN Updates
  • and others....

View the complete list from August of all new features added to Azure Communication Services in August.

View the complete list from July of all new features added to Azure Communication Services in July.

View the complete list from June of all new features added to Azure Communication Services in June.




Enjoy all of these new features. Be sure to check back here periodically for more news and updates on all of the new capabilities we've added to our platform! For a complete list of new features and bug fixes, visit our releases page on GitHub. For more blog posts, as they're released, visit the Azure Communication Services blog