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Deleting the Teams cache which resolved the issue
Disabled users still appears in Teams
SR VSP
1,251
Reputation points
Hi Guys,
We have an issue like Disabled user (left the organization) still appears in Teams. We have disabled the user in On-Prem AD and removed O365 License. But user still appears online.
So the workaround i followed this MS Comm blogs [1]: https://techcommunity.microsoft.com/t5/microsoft-teams/disabled-teams-account-can-still-log-in/m-p/1285134
After performing the above step i've checked the audit logs to make sure if the user really logged in to Teams but i dont see any activity logged in to Teams.
my question is when will the user gets permanently deleted or no access to any of the applications ? what is the time frame ? can we check the audit logs if the user really signed in to Teams ? it is really confusing and frustrating..
Please advise
Microsoft Teams
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Itch Sun-MSFT 2,566 Reputation pointsOct 28, 2020, 7:11 AM Hi @SR VSP
According to your description, this question seems to be related to Teams, so we would move the irrelevant tags. -
SR VSP 1,251 Reputation points
Oct 28, 2020, 12:39 PM thanks i removed
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Gregory Morilleau 1 Reputation point Microsoft EmployeeSep 3, 2022, 5:57 AM Hi @SR VSP ,
You can do that with the following cmdlet:
Get-AzureADUser-ObjectId <myUser.onmicrosoft.com> | Set-AzureADUser -ShowInAddressList $False -
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Graham Brewin 1 Reputation pointOct 18, 2022, 4:20 AM @Gregory Morilleau Set-AzureADUser Cmdlet doesn't work if the user object is synced from On-prem AD.
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risolis 8,741 Reputation pointsOct 18, 2022, 6:02 AM Hi,
I wonder if you were able to read this piece of information from this same post thread.
Many thanks : )
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Graham Brewin 1 Reputation point
Oct 18, 2022, 6:24 AM @risolis
Yep.. saw that, tried it, and in our case it didn't make any difference.The disabled users still appear in the search (and, more to the point "organisation" tab) when teams has rebuilt its cache.
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Accepted answer
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SR VSP 1,251 Reputation points
Oct 29, 2020, 2:46 AM -
Sharon Zhao-MSFT 25,281 Reputation points Microsoft External StaffOct 29, 2020, 5:26 AM @SR VSP ,
Now, you can click
button to mark this answer :)
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4 additional answers
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trevorseward 11,711 Reputation pointsOct 21, 2020, 6:56 PM When the user is disabled in Azure AD (or simply Blocked from sign-in), they will continue to appear in M365 applications. When the account is deleted is when it will disappear from applications.
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SR VSP 1,251 Reputation points
Oct 21, 2020, 8:22 PM Thanks for your response.
Just to be clear
My issue is when i logged in to my Teams i can see the disabled user in my Teams app logged in,even his ID is disabled
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Sharath Kumar Aluri 3,071 Reputation pointsOct 21, 2020, 8:33 PM Microsoft Teams is part of M365 applications.
Thanks & Regards,
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Sharon Zhao-MSFT 25,281 Reputation points Microsoft External Staff
Oct 22, 2020, 5:38 AM @SR VSP ,
How long do you disable this user account?
It will take up some time, maybe more than 24 hours, to take effect after you delete an account.
It is sure that you can check user’s sign-in event by audit log if his account is signed into Teams.
If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Sharon Zhao-MSFT 25,281 Reputation points Microsoft External Staff
Oct 27, 2020, 9:46 AM @SR VSP ,
Do you have any updates? -
SR VSP 1,251 Reputation points
Oct 27, 2020, 2:11 PM I ended up deleting the Teams cache which resolved the issue
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Sharon Zhao-MSFT 25,281 Reputation points Microsoft External Staff
Oct 28, 2020, 1:31 AM @SR VSP ,
Do you mean that you delete the disabled user's client cache? -
SR VSP 1,251 Reputation points
Oct 28, 2020, 12:37 PM No it is on the user machine who reported the issue.
Ex: If you see a disabled user in your Teams Team client. You have to delete your Teams cache in your PC
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Sharon Zhao-MSFT 25,281 Reputation points Microsoft External Staff
Oct 29, 2020, 1:40 AM @SR VSP ,
Thanks for your sharing. You can post a new answer in this thread and mark it as an answer. It will benefit many other people.
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