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Need help resetting Authenticator app on my Android device

I'm in the US Navy and recently got back from a deployment. These deployments require us to factory reset our devices, and now my authenticator app refuses to recognize my phone as a trusted device. I can use a recovery email to sign in to my personal…

Microsoft Security | Microsoft Authenticator
asked 2026-07-29T00:20:11.1066667+00:00
Will Knapp 0 Reputation points
3 answers

i got office 2019 and it was working since may 2024 then stop working

i got office 2019 for my personal mac and it was working since may 2024 then stop working i was purching it from groupon site it was a life time licence once it stop working by refusing any create or edit on my word files i did the reinstalation …

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-28T18:53:06.36+00:00
Ahmed Mourad 0 Reputation points
answered 2026-07-29T00:18:49.92+00:00
Bob Jones AKA CyberTaz MVP 436.7K Reputation points
2 answers

Fix master file record error

I have seen windows bugs trash everything in sight. Large capacity disks with games for example was not fixable by CHKDSK which was not even able to notice a disk was present. I had to resort to DISKPART and CLEAN the disk to recover. Downloading games…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-07-22T16:11:20.0666667+00:00
HARDCORE GAMES™ 350 Reputation points
answered 2026-07-29T00:18:48.4+00:00
HARDCORE GAMES™ 350 Reputation points
0 answers

I tried to use my product code on a different PC but the OS is not supported so I want to put the product on a different PC

I am trying to install the product code on a different PC. I was trying to put it on an Apple, but the OS is too outdated, and the hard drive is too small to update. I want to use it on a different PC but it says the code was used. The code was…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-07-29T00:15:45.12+00:00
Lisa Wilson 0 Reputation points
3 answers

Question before going into Windows 11 Beta

When I go into Windows 11 beta insider program and want to go back to Windows 11 how do I do that without losing all of my data? I also don't have a reinstall disc, so is there another way to do so? Mod moved from Windows Home

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-07-28T21:07:27.4366667+00:00
Hoa Le 0 Reputation points
answered 2026-07-29T00:15:15.1866667+00:00
CrazyKats 16,850 Reputation points Volunteer Moderator
1 answer

Authenticator login lost

Hello I have another work account with Microsoft and I lost my authenticator login on the app. I did not make a backup for this. When I try to login its asking for the code and I cant get a code. How can I proceed with this matter? Moved from:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-28T23:22:48.68+00:00
bob kim 0 Reputation points
answered 2026-07-29T00:14:40.33+00:00
Dora-T 15,820 Reputation points Microsoft External Staff Moderator
1 answer

What is monthly bill?

I want to identify what Microsoft subscription is generating a $31.39/month charge. Transactions contain text "Microsoft #G[Moderator note: personal info removed] ".

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-28T21:04:42.15+00:00
Don Bartusiak 0 Reputation points
edited the question 2026-07-29T00:14:05.8233333+00:00
Hani-Ng 13,430 Reputation points Microsoft External Staff Moderator
1 answer

New Visa Card instalation

My old Visa card was scammed, new Visa card installed, you have the new details. You keep reminding me that I owe you $178, why can you not debit my Visa account. My bank says my Visa card is set up correctly for you to debit it

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-28T23:13:33.3433333+00:00
Norman Frodsham 0 Reputation points
answered 2026-07-29T00:12:08.31+00:00
Darhyl Amizola 47,530 Reputation points Independent Advisor
2 answers

How do I share multiple logs from things like Event Viewer without others having to download them?

I've recently discovered that I've had a long running problem with a computer I put together and need to share logs with more knowledgeable people. The issue I'm having is that, I have quite a few Some people aren't comfortable with downloading…

Windows for home | Windows 10 | Performance and system failures
asked 2026-07-28T22:54:04.2233333+00:00
Chris Wheaton 0 Reputation points
answered 2026-07-29T00:11:16.33+00:00
Igor Leyko 111.5K Reputation points Independent Advisor
2 answers

How to fix my pen's charging capacity on my fully functional keyboard?

my surface pro 8 pen stopped charging. I plugged it in my wife's surface pro 8 and it worked. It fully charged, the little white light comes on only when it's in her computer not mine. I think it's the keyboard issue because it works only on her keyboard…

Surface | Accessories | Surface Pen
asked 2026-07-28T13:34:51.22+00:00
Gary M Long 0 Reputation points
answered 2026-07-29T00:06:43.69+00:00
S.Sengupta 31,626 Reputation points MVP Volunteer Moderator
1 answer

How to renew nonprofit subscription, it has expired

How do I renew our nonprofit subscription, it has expired?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-28T00:53:58.48+00:00
Deborah Woolwine 0 Reputation points
commented 2026-07-29T00:06:36.4333333+00:00
Sophie N 17,995 Reputation points Microsoft External Staff Moderator
1 answer

Deploying a static Next.js export with Azure Static Web Apps CLI 2.0.10 fails inside Azure's deployment service.

Problems deploying a static website. Have deployed multiple time successfully, before. Any help greatly appreciated. Error coming back from : SWA_CLI_DEPLOYMENT_TOKEN="$deployment_token" \ swa --verbose info deploy out --env production …

Azure Static Web Apps
Azure Static Web Apps

An Azure service that provides streamlined full-stack web app development.

1,416 questions
asked 2026-07-28T23:58:12.4133333+00:00
Del Edwards 0 Reputation points
commented 2026-07-29T00:06:21.87+00:00
Aditya N 3,395 Reputation points Microsoft External Staff Moderator
1 answer

Formatting and extremely small font issue

Issue #1 When I reply to an email, the spacing of the message I am responding to and my response has weird spacing. See attached. Issue #2 When I respond to an email, the font is extremely small and I can't get it to increase. I've already tried Ctrl…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-07-28T00:16:53.5966667+00:00
Sandy Candy 0 Reputation points
commented 2026-07-29T00:06:16.55+00:00
Sophie N 17,995 Reputation points Microsoft External Staff Moderator
0 answers

Artifact Signing organization validation stuck In Progress after trusted ID verifier rejection

We created a Public Trust organization identity validation for an LLC. The request moved to In Progress and required the company representative to obtain a Verified ID through the trusted ID-verifier flow. The trusted ID verifier rejected the…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,011 questions
asked 2026-07-29T00:06:15.8166667+00:00
Michel Arbrouet 0 Reputation points
0 answers

"Sorry, but we're having trouble signing you in"

Why can't I login to my account! I use my username, but when I click next it says "Sorry, we're having trouble signing you in. Please try again" When I entered my username, [REMOVED PII] and my password: removed - I get the above message

Microsoft 365 and Office | Other
asked 2026-07-28T19:25:12.3433333+00:00
Ralph Smith 0 Reputation points
edited the question 2026-07-29T00:05:40.0066667+00:00
Norah-L 8,585 Reputation points Microsoft External Staff Moderator
1 answer

Unable to Cancel Teams Premium Subscription After Employment Ended

I need assistance canceling a Microsoft Teams Premium subscription that was purchased through my former employer’s Microsoft 365 account using my personal credit card. My employment has ended, my work email and Microsoft account have been disabled, and I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-27T22:27:08.01+00:00
Nicholas Soward 0 Reputation points
commented 2026-07-29T00:05:22.9133333+00:00
Sophie N 17,995 Reputation points Microsoft External Staff Moderator
1 answer

Sandbox access for downloads

How can I access href="sandbox:/mnt/data/[Moderator note: personal info removed].pptx">[Moderator note: personal info removed].pptx</a?

Microsoft 365 and Office | PowerPoint | For business | Windows
asked 2026-07-28T22:16:19.8133333+00:00
Silva,Nilceu,BR-São Paulo 0 Reputation points
edited the question 2026-07-29T00:04:14.8433333+00:00
Dora-T 15,820 Reputation points Microsoft External Staff Moderator
1 answer

Workflow gets rejected, "by the system"

We cannot pinpoint exactly what caused this. GP Version 18.7.1756 Full error: The workflow was automatically rejected by the system. Alternate final approval was required, but no approver was found. These workflows do NOT have the "Alternate…

Azure Logic Apps
Azure Logic Apps

An Azure service that automates the access and use of data across clouds without writing code.

3,829 questions
asked 2026-07-28T22:29:55.4533333+00:00
Kelly 20 Reputation points
commented 2026-07-29T00:03:26.25+00:00
kagiyama yutaka 4,505 Reputation points
0 answers

How to access video recording from past video meeting

I am trying to access a recording for a meeting I attended on Monday, July 20th through microsoft teams. Where can I find this?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
asked 2026-07-29T00:03:24.55+00:00
Tara McLaughlin 0 Reputation points
1 answer

Account recovery expired email address

Hello, I am trying to find how to recover my old hotmail email that I made when I was 12 years old. Unfortunately I believe my hotmail has expired because it has been so long since I logged into that account. My recovery email for that was my school…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-28T07:48:31.23+00:00
Nadia D 0 Reputation points
commented 2026-07-29T00:03:22.6966667+00:00
Nadia D 0 Reputation points