490,933 questions with Microsoft 365 and Office-related tags

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College Bundle Offer

I bought my ASUS ZenBook A14 14" Snapdragon Elite on 8/31/26. I don't know how to redeem the Microsoft College Bundle which includes, the XBOX Game Pass and free controller, I need additional help. I see that I can redeem until 9/30/26 but it…

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-09-02T04:27:19.44+00:00
Adrian Avelar 0 Reputation points
0 answers

MS Office 2016 cannot sign in.

Do you have any recommendations? I only discovered it recently.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-02T04:24:39.67+00:00
TC 0 Reputation points
1 answer

Microsoft 365 admin MFA lockout – existing support case but no case email received

Our company Microsoft 365 / Entra account is accessible with the correct username and password, and I can sign in to the regular Microsoft 365 portal. However, access to Microsoft 365 Admin Center, Security Info, and Engage Center requires MFA. The…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-01T08:45:29.65+00:00
hwangsung 0 Reputation points
commented 2026-09-02T04:12:32.9666667+00:00
hwangsung 0 Reputation points
3 answers

Tranferred from one microsoft to another

Hello, how can I move over all of my information, pictures, and files from one of my Microsoft accounts that I will close to another one that I already have?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-08-28T21:45:54.51+00:00
MelT-7395 0 Reputation points
commented 2026-09-02T04:05:53.59+00:00
Hendrix-V 18,215 Reputation points Microsoft External Staff Moderator
1 answer

Translate Document Feature

Does Word’s built-in Translate Document feature uses standard neural machine translation exclusively? If not, curious whether tenant administrators can disable or exclude any LLM-based translation models?

Microsoft 365 and Office | Translator | For business
asked 2026-09-02T02:58:08.2333333+00:00
Jasper Montesi 0 Reputation points
answered 2026-09-02T04:01:09.8733333+00:00
Jade Ng 15,135 Reputation points Microsoft External Staff Moderator
2 answers

Fix a Restart Prompt in Office for Privacy Settings

Anytime I try to open any programs in Office (word, excel, power point, etc.) I get a pop up that says I have to restart for privacy settings. I'm not forced to restart, I can close the pop up and carry on but it's getting quite irritating. How do I fix…

Microsoft 365 and Office | Other
asked 2026-08-28T18:53:05.2966667+00:00
BangBang1221 0 Reputation points
commented 2026-09-02T04:00:47.88+00:00
Hendrix-V 18,215 Reputation points Microsoft External Staff Moderator
1 answer

FORGOT MY MS OFFICE HOME AND STUDENT

I bought HP LAPTOP includes lifetime office home &student not working please help me product key 3J105PA#ACJ Serial no 15s-fr1004TU

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-02T03:04:06.8333333+00:00
ajeet kumar 0 Reputation points
answered 2026-09-02T03:54:31.8166667+00:00
GsN5034 - IA 75,780 Reputation points Independent Advisor
2 answers

Two Microsoft Accounts

Hello, It looks like one of the certs I recently passed was set up and saved on my work Microsoft email account when it needs to be registered on my personal Microsoft account. Can you assist? Thank you

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-01T20:02:09.16+00:00
Jennifer Rodriguez 0 Reputation points
answered 2026-09-02T03:54:29.3+00:00
Xavier-D 12,465 Reputation points Microsoft External Staff Moderator
1 answer

Why is Office 2021 for Mac trying to force use of my Office 365 license instead of Office 2021 license?

I have used MS Office Home and Business 2021 for Mac for several years. I am currently running MacOS Monterey (12.7.6) and my version of Office is 16.89 Office somehow deactivated itself (apps asked for activation). This happened shortly after…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-02T03:50:46.5033333+00:00
Dean C 0 Reputation points
answered 2026-09-02T03:51:13.9666667+00:00

AI answer

1 answer

Delete Office 2021 and Add Office 2024

I need to delete Office 2021 so than I can install Office 2024. Where do I Start?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-02T02:57:54.7166667+00:00
N Hirai 0 Reputation points
answered 2026-09-02T03:40:13.57+00:00
GsN5034 - IA 75,780 Reputation points Independent Advisor
5 answers

Android OneNote app in offline mode, Sign In yields "Something went wrong. [9hehw]" message

Android OneNote application version 16.0.20326.20108 Microsoft Family 365 subscription Samsung S24 Ultra, Android 16. The phone is connecting fine with the internet. I've got a good data connection and am on wifi. As often happens, when I run the Android…

Microsoft 365 and Office | OneNote | Other | Android
asked 2026-08-27T14:19:41.1233333+00:00
Mark Messinger 130 Reputation points
answered 2026-09-02T03:37:57.9266667+00:00
Angela Mahy 0 Reputation points
2 answers

Help with "Your account doesn't allow editing on a Mac"

I opened up Microsoft Word on my Mac and received the following message ""Your account [Email] doesn't allow editing on a Mac. To learn more, contact your admin about your Microsoft 365 plan." I checked my licenses and I have "The…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-09-02T02:41:20.1833333+00:00
Merrill Strachan 0 Reputation points
edited the question 2026-09-02T03:27:31.76+00:00
Kai-Ex 1,570 Reputation points Microsoft External Staff Moderator
1 answer

Office 2024 Purchase Through Lenovo Missing from Order History

Per Lenovo invoice, my purchase of Office Home and Business 2024 was delivered electronically. When logging into MS account to download, the purchase is missing. The only purchase that shows is for MS 365 subscription that has expired. I intentionally…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-02T02:37:00.0866667+00:00
EO 0 Reputation points
answered 2026-09-02T03:26:13.09+00:00
GsN5034 - IA 75,780 Reputation points Independent Advisor
2 answers

Does Defender give me everything Norton does?

My Norton subscription is due to expire in a month or so and I'm thinking of switching to Defender. Is Defender better? I have Norton 360 now, but I have to keep buying more to get more; like driver cleanup and password monitor.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Other
asked 2026-09-02T01:53:06.04+00:00
Starla Ingersol 0 Reputation points
answered 2026-09-02T03:18:35.49+00:00
Marcin Policht 105.4K Reputation points MVP Volunteer Moderator
1 answer

Microsoft Project/Planner stuck on "Setting up Project"

I cannot open any plans in planner/project. The only screen I get is the "setting up project" screen. I have checked the Dynamics 365 apps and the Project Service Core is missing. I cannot get any help or get a support ticket opened, I have…

Microsoft 365 and Office | Project | For business | Other
asked 2026-09-02T02:45:19.5466667+00:00
Graham McMillan 0 Reputation points
answered 2026-09-02T03:16:53.2833333+00:00
Kien 895 Reputation points Independent Advisor
1 answer

Credit card charge

I received a charge of $21.65 on my Citi Diamond Preferred credit card. It says it's from: Microsoft*Microsoft Co Redmond WA. I don't know what this charge is for. Here is my info: [Moderator Note: Personal Info Removed]  [Moderator Note: Personal Info…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-01T21:32:07.5533333+00:00
Tony Orefice 0 Reputation points
edited the question 2026-09-02T03:11:05.08+00:00
Xavier-D 12,465 Reputation points Microsoft External Staff Moderator
2 answers

I am having trouble finding my files and photos after Microsoft had my account frozen for some time

I need help locating or restoring my previous files and photos I had before Microsoft froze my account and complained I needed to buy storage. I can't seem to locate any of them and they are very important. I don't get how they just disappear like that.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-30T11:51:06.8066667+00:00
Njoki Gachoka 0 Reputation points
commented 2026-09-02T03:07:13.8633333+00:00
GsN5034 - IA 75,780 Reputation points Independent Advisor
4 answers

Word For Mac Quitting Due to Memory Leak

Word crashes after about 1 day's use, every time. I can see that it is being killed by my Mac due to a memory leak (Activity Monitor shows the memory usage of Word growing steadily from about 500M to 10G at which point my Mac presumably kills it). I…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-04-06T14:42:27.2366667+00:00
Ben L 25 Reputation points
commented 2026-09-02T03:05:29.4533333+00:00
Martin Gifford 15 Reputation points
2 answers

word will not create new documents

Anytime I try to turn on auto save for a new document or create a new file it says there is a problem and that I need to check my wifi connection. My app is up to date and my wifi is connected and working.

Microsoft 365 and Office | Word | For education | iOS
asked 2026-09-02T01:43:15.6+00:00
Jenkins, Thomas 0 Reputation points
edited an answer 2026-09-02T02:57:10.0966667+00:00
Jade Ng 15,135 Reputation points Microsoft External Staff Moderator
0 answers

computer crashed with valid 365 license for mac. Excel needs activation. can't activate

Running a valid 365 license on mac for year. Computer crashed. Excel recovered open sheet, but can't edit or save the sheet. Message at top of sheet says to activate, but activate doesn't work.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-01T21:42:02.2733333+00:00
john perkins 0 Reputation points
commented 2026-09-02T02:51:03.42+00:00
john perkins 0 Reputation points