470,563 questions with Microsoft 365 and Office-related tags

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How do I open saved files that formatted in HWP?

I have files that are formatted an HWP but I cannot open.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-04-27T19:24:54.67+00:00
JOE KEYSTONE 20 Reputation points
commented 2026-04-27T19:53:18.0233333+00:00
JOE KEYSTONE 20 Reputation points
1 answer

“I have a Microsoft 365 Personal subscription. Outlook for Mac prompts me to sign in to OneNote when using ‘Send to OneNote’, and the sign‑in fails with a 500 Internal Server Error. This happens immediately after authentication.”

“I have a Microsoft 365 Personal subscription. Outlook for Mac prompts me to sign in to OneNote when using ‘Send to OneNote’, and the sign‑in fails with a 500 Internal Server Error. This happens immediately after authentication.” I am wanting to send…

Microsoft 365 and Office | OneNote | For home | MacOS
asked 2026-04-27T19:48:36.1733333+00:00
KLS 0 Reputation points
answered 2026-04-27T19:48:52.2333333+00:00
Q&A Assist
2 answers

Print and Export to PDF function not working in Microsoft Word (on iOS)

Hello, I am suddenly unable to export to PDF or use the print function in Microsoft Word.** My Word version: 16.108 (26041219) My iOS: Tahoe version 26.4.1 (macbook) Issue: When exporting to PDF (File > Save As) I receive an error message: The…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-04-22T12:24:27.2366667+00:00
Sophie-8546 0 Reputation points
commented 2026-04-27T19:47:33.8866667+00:00
Kal-D 7,345 Reputation points Microsoft External Staff Moderator
3 answers

Charged twice

I’ve been charged twice for the subscription and it’s showing on my statement

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2025-11-25T14:46:09.18+00:00
heather atkinson 5 Reputation points
commented 2026-04-27T19:46:02.2766667+00:00
Terry Sue Crocker 0 Reputation points
1 answer

Cant finish Trial tenant setup

I was creating Trial tenant Office 365 E5 but during the process i was disconnected and now when I try to use my personal account during the setup its saying "Looks like you're already using Information deleted for privacy protection with another…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-25T14:37:45.21+00:00
Wojciech Lukomski 0 Reputation points
commented 2026-04-27T19:43:27.5633333+00:00
Ryan-N 12,490 Reputation points Microsoft External Staff Moderator
1 answer

How do I access my account when my Microsoft authenticator is not setup on my new phone?

I received an email that I needed to make a payment on my account, because my credit card was changed. I am unable to access the account because although I had set up my account on my phone in 2025, it now is not accessible, so every time I try to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-27T19:13:15.4066667+00:00
Treasa Kirby Lednum 0 Reputation points
commented 2026-04-27T19:43:24.13+00:00
Lia V 6,250 Reputation points Microsoft External Staff Moderator
0 answers

How to remove suspicious files on my outlook account

My outlook account has been compromised and I don’t understand the language on it when I log in on the web

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-04-27T19:41:01.6166667+00:00
J MAY 0 Reputation points
1 answer

I'm confused about Microsoft 365 and/or Word being changed or deleted.

My wife and I are on our own iMac computers - and we have been Office users and later Microsoft 365 users. I use only the Word and Outlook. My wife uses the Word, Outlook, and until now Excel. She will be dropping Excel now as she is no longer…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-04-27T19:16:49.59+00:00
Thomas McDonald 0 Reputation points
answered 2026-04-27T19:40:22.6466667+00:00
Stefan Blom 338.6K Reputation points MVP Volunteer Moderator
3 answers

Hyperlinks in Excel and Word stopped working.

Hyperlinks stopped working in both Excel and Word. Both new hyperlinks and old ones that used to work are no longer effective. Nothing happens when I click a hyperlink. There is no error message. However, hyperlinks do work in the Word Perfect word…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-04-19T18:48:29.0766667+00:00
Bernard Kripkee 0 Reputation points
commented 2026-04-27T19:37:42.27+00:00
Mitchell Cocking 0 Reputation points
0 answers

No access to PowerPoint, Excel, Word apps after activating Microsoft 365

I recently renewed my Microsoft 365 account. I have successfully activated the account, but I am not able to access PowerPoint, Excel, or Word. A window comes up for me to log my username and password, and when I do, the screen just appears again for the…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-04-27T19:37:16.4+00:00
Julie Fox 0 Reputation points
0 answers

Forced to buy 365 for my stand alone WORD

I purchased Office for Home back in 2020?? 2021?? and installed it on my Mac. Occasionally Word and Excel would prompt me for an update over the years until that stopped and it kept saying I need an upgrade to some higher level of Word but I was quite…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-04-27T19:33:24.42+00:00
Dan Wall 0 Reputation points
answered 2026-04-27T19:33:40.4+00:00
Q&A Assist
2 answers

Unauthorized Charge

I need help with an unauthorized charge (xbox subscription) on my bank account. I have no idea where this is coming from - checked both accounts and there is no subscription.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-03T18:57:21.4466667+00:00
Karen Meaney 0 Reputation points
commented 2026-04-27T19:29:15.1033333+00:00
Robin Heindryckx 0 Reputation points
2 answers

Credit card is charged no longer have device

I'm being charged $129.99 yearly for a product I don't have. There's no record of purchases or charges in my account. I believe it's for a program I took for free and now recurring charges are in place. This has happened 04/2025 and 04/2026. Df

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-27T19:21:25.9333333+00:00
Deb Floeter 0 Reputation points
answered 2026-04-27T19:29:07.55+00:00
Deb Floeter 0 Reputation points
1 answer

how to speak to a human

Microsoft have yet again locked me out my other account because it kept asking me to sign in on my iPhone, how can I actually speak to a human and rectify this so it never happens again. This is like the 5th time its done this to me, I've used this same…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-27T18:45:08.94+00:00
Hayden Eaton 0 Reputation points
answered 2026-04-27T19:26:55.5333333+00:00
Darhyl Amizola 39,805 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Office Home and Business 2024 downloaded but apps won't load

I was able to confirm the executable download file, and executed it, but the Office 2024 apps still won't load. I did insert the product code when I downloaded it. I tried restarting my computer, but no change. When I search for Word in the start menu,…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-04-24T22:21:36.34+00:00
Arnold Kunes 20 Reputation points
accepted 2026-04-27T19:24:03.42+00:00
Arnold Kunes 20 Reputation points
1 answer

Our SharePoint files stopped being able to share via link

We lost our 'Everyone with link are able to view' access in all our folders/files that were setup to have this access. All these links are situated in a 'Member Portal' and now no one can access them. They get this message:

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-04-27T17:41:45.03+00:00
Carolyn McCaughan 20 Reputation points
commented 2026-04-27T19:19:40.6266667+00:00
Carolyn McCaughan 20 Reputation points
2 answers

Message 404 in one drive file

I need instructions on regaining access on a one drive file. I'm getting a 404 Fle not found error on this file [Moderator note: personal info removed]

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-04-23T20:39:53.5366667+00:00
Mark Arrow 0 Reputation points
edited a comment 2026-04-27T19:12:42.3133333+00:00
Mark Arrow 0 Reputation points
2 answers One of the answers was accepted by the question author.

I purchased Office 2024 , but the download links don't work and I can't download it.

I purchased Office 2024 online from a seller recommended by Microsoft itself, but the download links don't work and it gives an error that the server is Unavailable and I haven't been able to download it for three days.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-04-27T15:55:58.01+00:00
Reza Ebrahimi 0 Reputation points
commented 2026-04-27T19:06:35.8333333+00:00
Reza Ebrahimi 0 Reputation points
0 answers

Mail merge problems with word and excel on my Macbook

I've read every post about this error message and tried all the suggested solutions but none of them have worked. What is the problem???? I get this error message when trying to create merge letters using my existing data source. I've used this before…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-04-27T19:03:50.0633333+00:00
Lise Hamonic 0 Reputation points
1 answer

OneDrive Hangs MacOS Tahoe 26.4.1

I have the OneDrive app on my MacBooks (I have 2, one running MacOS Sequoia 15.7.5, the other Tahoe 26.4.1). Since my second MacBook upgraded to Tahoe (26.x.x), OneDrive hangs. It hangs while downloading attachments in Outlook. While saving or opening…

Microsoft 365 and Office | OneDrive | For business | MacOS
asked 2026-04-27T18:59:00.49+00:00
Marty Corrigan 0 Reputation points
answered 2026-04-27T18:59:21.7433333+00:00
Q&A Assist