Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,373 questions
490,970 questions with Microsoft 365 and Office-related tags
2 answers
Persistent “Upgrade your plan” banner despite valid Microsoft 365 Family subscription — deep troubleshooting shows server‑side metadata bug
I am reporting a persistent issue with Microsoft Word (Microsoft 365 Family) where the “Upgrade your plan” banner appears in the title bar despite having an active subscription valid until September 2027. Over the last two hours, with the help of…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-31T19:09:56.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 61%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Danespin
0
Reputation points
edited an answer 2026-09-02T12:43:49.6666667+00:00
Stefan Blom
350.6K
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft 365 Business Standard paid, but subscription missing from tenant
I purchased Microsoft 365 Business Standard for one user directly from Microsoft on September 1, 2026. The order was confirmed by Microsoft and €173.22 was charged. However, the subscription has not been provisioned to my tenant “[Moderator note:…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
18,714 questions
asked 2026-09-02T11:59:25.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 5%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sina Kalamas
0
Reputation points
edited the question 2026-09-02T12:42:18.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Daniel-Vo
6,185
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Security
Hello, I’m having a problem with logging into Microsoft 365. Every time I try to sign in, it asks me to approve the sign-in through the Microsoft Authenticator app. However, when I open the Authenticator app, it shows me the same message asking me to…
Microsoft 365 and Office | Subscription, account, billing | For education | Windows
Microsoft 365 and Office | Subscription, account, billing | For education | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
237 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 21%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 69%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
2 answers
Business owner locked out of Microsoft 365 tenant – no Global Admin access – TenantAccessBlockedException
I am the owner of a small UK business and need assistance recovering administrative access to our existing Microsoft 365 tenant My normal account, is still accessible and Microsoft recognises it as belonging to organisation, but it does not have an…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
18,714 questions
asked 2026-09-02T09:51:15.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 14.000000000000002%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sarah Wearing
0
Reputation points
commented 2026-09-02T12:40:23.88+00:00
Sarah Wearing
0
Reputation points
1 answer
I have taken by mistake office 2024. I want go with 360 family yearly subscription. please change the plan.
I have taken by mistake office 2024. I want go with 360 family yearly subscription. please change the plan. August 27, 2026 | Order number 4770483952 I want to use these funds for Microsoft 365 family with more than 1 device
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
4,775 questions
asked 2026-09-02T11:57:27.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 93%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESY%3C/text%3E%3C/svg%3E)
Sadhana Yalamanchi
0
Reputation points
edited the question 2026-09-02T12:37:39.55+00:00
Stefan Blom
350.6K
Reputation points MVP
Volunteer Moderator
0 answers
Moving microsoft 365 from a partner direct to Microsoft
Hi there, I currently have a microsoft 365 for my business with a microsoft partner which has been suspended and I would like to transfer that service to my personal microsoft 365
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
18,714 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 80%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
1 answer
Working offline error message when I am not offline
When I open onenote on my xioami 14 phone I get an error message the says I am working offline and I should sign in to sync my notes. My notes are in fact syncing fine. How do I get rid of the message
Microsoft 365 and Office | OneNote | For home | Android
Microsoft 365 and Office | OneNote | For home | Android
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
632 questions
asked 2026-09-02T12:33:55.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 87%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mike Coote
0
Reputation points
answered 2026-09-02T12:34:08.91+00:00
AI answer
2 answers
locked iPhone with Microsoft blocking entry
my Microsoft office has filled the screen of my iPhone 17 and I can't get past it to open my iphone
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,926 questions
asked 2026-09-02T11:19:41.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 87%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Melanie Smith
0
Reputation points
edited a comment 2026-09-02T12:32:39.08+00:00
Stefan Blom
350.6K
Reputation points MVP
Volunteer Moderator
1 answer
How to fix duplicate sharepoint folders in MacOS
Hi, I've be seeing a shared library duplication issue in multiple Macs in my team and we don't know why it's happening or how to solve it. I'll explain all the issues here, but, overall the problem is similar to these two other posts below:…
Microsoft 365 and Office | SharePoint | For business | MacOS
Microsoft 365 and Office | SharePoint | For business | MacOS
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
465 questions
asked 2026-08-24T21:12:14.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 76%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
Felipe Mayer Gomes
0
Reputation points
commented 2026-09-02T12:25:42.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 30%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Joost Bijl
0
Reputation points
2 answers
Problem access one drive and excel
Is this part of a overall problem with Microsoft updat?
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,042 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 77%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
2 answers
Cancelling subscription but no log in
I’m slowing losing my mind!! I have an old account with Microsoft, can’t log in as tried incorrectly too many times, but I no longer have access to the old email linked to that Microsoft account. But to make matters worse this year I was billed £74 for…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,926 questions
asked 2026-09-01T20:26:58.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 98%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sarah Dillon
0
Reputation points
commented 2026-09-02T12:17:49.8133333+00:00
Sarah Dillon
0
Reputation points
2 answers
printer not printing any documents using word
My printer will not print any documents using word
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,650 questions
asked 2026-09-01T20:39:17.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 98%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Barbara Garmon
0
Reputation points
answered 2026-09-02T12:13:55.8666667+00:00
Stefan Blom
350.6K
Reputation points MVP
Volunteer Moderator
2 answers
Invited to use a Microsoft 365 Family subscription but getting Error message
Hello, when i click Join Now to use the subscription invite, i get directed to a page showing the message below... Sorry, something went wrong. We’re not sure what happened, but refreshing the page may help, or trying again in a little while. TraceId:…
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
12,276 questions
asked 2026-09-01T20:00:29.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 41%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Charles Sizer
0
Reputation points
edited the question 2026-09-02T12:09:26.6233333+00:00
Stefan Blom
350.6K
Reputation points MVP
Volunteer Moderator
1 answer
Sole Global Admin locked out — lost MFA device, no backup methods
I'm the only Global Administrator for my organization's Microsoft 365 tenant. My phone broke and I lost access to my Microsoft Authenticator app, which was my only registered MFA method — no SMS, no secondary email, no backup codes. Every sign-in attempt…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
18,714 questions
asked 2026-09-01T09:14:44.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 63%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Geertrui Van Look
0
Reputation points
commented 2026-09-02T12:03:50.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 37%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Aetherin
1,130
Reputation points
Independent Advisor
2 answers
Want to Update my name to PearsonVue for microsoft.
Currently my name with pearsonVue is Atul Shah for all Microsoft exams. And my government id is having my name as Atul Nandkishor Shah. I want to update my name. How can I do that. I need to schedule exam AB-100 Agentic AI Business Solutions Architect.…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,993 questions
asked 2026-09-02T11:22:41.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 51%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA8%3C/text%3E%3C/svg%3E)
AtulShah-8343
0
Reputation points
answered 2026-09-02T12:02:29.7433333+00:00
Sumit
44,146
Reputation points
Volunteer Moderator
6 answers
Android OneNote app in offline mode, Sign In yields "Something went wrong. [9hehw]" message
Android OneNote application version 16.0.20326.20108 Microsoft Family 365 subscription Samsung S24 Ultra, Android 16. The phone is connecting fine with the internet. I've got a good data connection and am on wifi. As often happens, when I run the Android…
Microsoft 365 and Office | OneNote | Other | Android
Microsoft 365 and Office | OneNote | Other | Android
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
274 questions
asked 2026-08-27T14:19:41.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 66%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mark Messinger
130
Reputation points
answered 2026-09-02T11:56:04.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 82%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENN%3C/text%3E%3C/svg%3E)
nomoney notalk
0
Reputation points
1 answer
OneNote for Android login to sync is failing
I am logged into M365 apps as I can see my initials in the profile circle and the details if I click on it. I can see my notebooks if I click on them. But on the home page where Recents are normally shown, it says I need to login to sync. If I try it…
Microsoft 365 and Office | OneNote | For home | Android
Microsoft 365 and Office | OneNote | For home | Android
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
632 questions
asked 2026-08-29T00:27:45.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 39%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tony McGreevy
0
Reputation points
edited a comment 2026-09-02T11:56:02.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 69%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
GT
0
Reputation points
24 answers
OneNote Android app sign-in failure with Error Tag 9hehw and Code 0 (Entra ID authentication token rejection), Recent Pages not displaying
OneNote for Android – Sign-In Failure (Error Tag 9hehw / Code 0), Missing Recent Pages, and Random Page Merging Issue Summary I am experiencing three serious and potentially related issues with the Microsoft OneNote Android app across multiple Samsung…
Microsoft 365 and Office | OneNote | For home | Android
Microsoft 365 and Office | OneNote | For home | Android
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
632 questions
asked 2026-08-29T16:20:15.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 57.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Andre Fortier
90
Reputation points
commented 2026-09-02T11:54:02.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 94%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
ken
0
Reputation points
2 answers
Difficulty sharing Microsoft 365 subscription with new devices
I subscribe to Microsoft 365 and my subscription is not recognised on my new iPad Air
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
12,276 questions
asked 2026-09-02T11:15:50.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 4%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
j ogden
0
Reputation points
answered 2026-09-02T11:52:15.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
85,170
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
I cannot pay my subscription
I am now in Hong Kong but I want to renew my subscription to Microsoft 365 with my US credit cards, I tried many times and I fail
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,926 questions
asked 2026-09-02T10:32:32.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 71%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kathy Chan
0
Reputation points
commented 2026-09-02T11:40:59.3266667+00:00
John Jefferson Doyon
85,170
Reputation points
Independent Advisor