471,719 questions with Microsoft 365 and Office-related tags

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i have been overcharged

I wanted the non AI version of office and have been charged incorrectly

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T22:20:53.44+00:00
Vicky Riddett 0 Reputation points
answered 2026-05-05T22:21:06.7033333+00:00
Q&A Assist
1 answer

Leaving Microsoft 365 Family Plan and Starting My Own Without Losing OneDrive Data

Hi, I’m currently part of a Microsoft 365 Family subscription that is shared and managed by someone else. I would like to leave that family subscription and start my own Microsoft 365 subscription under my own account. My main concern is making sure I do…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T22:19:14.1333333+00:00
Jannory Guido 0 Reputation points
answered 2026-05-05T22:19:32.79+00:00
Q&A Assist
2 answers

iractic printing

I m using a dell 15-3567 with windows 10, (ver 22h2  os 19045.7184)build when printing a multi-page document on my canon G3270 printer it is supposed to print one side of each page and then I have to manually flip the page to print the next page on back…

Microsoft 365 and Office | Word | Other | Other
asked 2026-05-04T16:01:33.0433333+00:00
Harvey Kornblau 0 Reputation points
commented 2026-05-05T22:18:40.1066667+00:00
Kal-D 7,355 Reputation points Microsoft External Staff Moderator
0 answers

Stuck on purchase/Trial page after purchase/download

Microsoft 365 purchase was made this afternoon. The download has been completed. When I attempt to open a file the purchase/trial page comes up and I can't access a new page.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-05T22:15:23.6433333+00:00
Janet Smith 0 Reputation points
0 answers

Excel Mobile: how to cancel the Copied selection

In desktop Excel if I highlight a cell range and Copy it to the clipboard, then Paste it elsewhere, the original cell range stays selected (indicated by an animated outline). To cancel the selection I can press the Escape key. In Excel Mobile if I Paste…

Microsoft 365 and Office | Excel | For home | Android
asked 2026-05-05T22:14:17.7766667+00:00
Mike Roberts 0 Reputation points
1 answer

Having subscription issues

I have renewed my subscription and still cannot use copy and edit features for excel. very frustrated - have spent much time trying to rectify.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-05T22:10:34.91+00:00
Stephen Kaschalk 0 Reputation points
answered 2026-05-05T22:10:47.66+00:00
Q&A Assist
2 answers One of the answers was accepted by the question author.

how do I fix a white cursor/mouse/cell selector in office apps?

Yesterday when I logged into my computer, Word, Excel, and Outlook had cursor/mouse changes. It is automatically white making it very difficult to see when trying to select text (Word, Outlook) or choose a cell (Excel). I've scoured forums and googled…

Microsoft 365 and Office | Other
asked 2026-02-17T14:58:02.6966667+00:00
dawn r 25 Reputation points
edited an answer 2026-05-05T22:07:34.22+00:00
Paolo K 0 Reputation points
1 answer

OneNote iPad Split View – Navigation Button Obstructed

In Split View on iPad Mini, the top-left navigation button (back to notebooks/sections) is covered by the iPadOS window controls (red/orange/green). It’s not tappable. This makes it impossible to navigate within OneNote without leaving Split View. This…

Microsoft 365 and Office | OneNote | For home | iOS
asked 2026-05-05T22:06:29.01+00:00
Shasark 0 Reputation points
answered 2026-05-05T22:06:47.62+00:00
Q&A Assist
2 answers

can't print an envelope address in word

When I try to print an envelope address in word, I go to mailings, click on envelope, enter the mailing address and the return address, and then click on the print button, a window opens and asks for the phone number I want to fax it to. I have updated…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-05T15:17:57.19+00:00
Richard Mladic 0 Reputation points
answered 2026-05-05T22:01:44.4533333+00:00
Doug Robbins - MVP - Office Apps and Services 322.9K Reputation points MVP Volunteer Moderator
2 answers

MS Planner changes updates

I am asking about changes to the web / online version of MS planner. We use a Non-profit version, What is planned to change or is changing ? I am suddenly not able to see or make comments from a web browser My phone apps still seems to show them…

Microsoft 365 and Office | Project | For business | Windows
asked 2026-05-05T20:45:12.4366667+00:00
Wilf Gotzmann 0 Reputation points
answered 2026-05-05T21:55:13.42+00:00
Hendrix-C 15,095 Reputation points Microsoft External Staff Moderator
1 answer

I had 2 M365 subscriptions and just canceled one. Can I get a refund?

I had 2 M365 subscriptions by mistake. I just canceled one. Can I get a refund?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T21:51:59.8766667+00:00
Ira Deiches 0 Reputation points
answered 2026-05-05T21:52:15.2233333+00:00
Q&A Assist
1 answer

Login instructions for new users

I need brief instructions for new users that just received a new email account on our company domain. The correct url, how to change their default password, etc. And then to add their account as a new Microsoft profile if they are already using Outlook.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-05T21:48:29.41+00:00
Jon Lehman 0 Reputation points
edited the question 2026-05-05T21:52:13.75+00:00
Clover-L 15 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

How to solve this excel problem with commands

I have created a small scenario of an issue I'm going through in Excel. I want to be able to take a much larger array of data, finding the relevant table information for each row. It is clear that the Table cells are in random columns for each row, and…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-05-04T05:13:08.8866667+00:00
Charlie Cassidy 20 Reputation points
edited an answer 2026-05-05T21:51:02.9933333+00:00
Dana D 5 Reputation points
2 answers

This issue is very urgent for me, and I would appreciate your quick assistance in resolving it.

Dear Microsoft Support, I am contacting you regarding an issue with recurring charges from Microsoft Payments. I previously created a Microsoft account using the email address: [[Moderator's note: PII removed]@shinware.info] After some time, I deleted…

Microsoft 365 and Office | Word | For home | Other
asked 2026-05-05T12:20:59.7266667+00:00
mudasir shinware 0 Reputation points
edited the question 2026-05-05T21:46:57.37+00:00
Kal-D 7,355 Reputation points Microsoft External Staff Moderator
3 answers

Word Document not printing

I cannot print an existing Word Document. The printer will print a newly typed document. Excel and Powerpoint can be printed.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-03T18:22:57.9833333+00:00
Sean Murray 0 Reputation points
answered 2026-05-05T21:46:05.9933333+00:00
Doug Robbins - MVP - Office Apps and Services 322.9K Reputation points MVP Volunteer Moderator
0 answers

Refund for my 4 year warrant plan

I returned a surface laptop for a full refund. The 4 year warranty plan associated with that laptop was not refunded. I can't figure out how to cancel and get a refund on the warranty plan?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-05T21:44:16.7533333+00:00
Lee Nicholson 0 Reputation points
2 answers

ms word natural speak not available

The MS WORD read aloud feature has the robotic voice until recently this use to be a natural voice. How do I reinstate the natural voice when reading documents in msword?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-05T17:42:22.6433333+00:00
Marcus Campbell 0 Reputation points
answered 2026-05-05T21:42:36.66+00:00
Paulo GM 63,950 Reputation points Independent Advisor
2 answers

Selecting objects in Word

I want to copy only selected objects in a Word picture. How do I do this? When I click on select objects, and outline the object I want to copy or move, nothing happens. So, how do I select one object to copy when there are several objects?

Microsoft 365 and Office | Word | For business | Windows
asked 2026-05-05T21:29:19.19+00:00
Roy Davis 0 Reputation points
answered 2026-05-05T21:40:59.5733333+00:00
Doug Robbins - MVP - Office Apps and Services 322.9K Reputation points MVP Volunteer Moderator
1 answer

Licensed Copilot Agents Display Error

This is the free Copilot Agents display And this is the licensed Copilot agent display below. Here is the problem, one of our users have the correct license M365 Copilot assigned. However, she has a display issue with Copilot Agents display. It is shown…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-04T22:15:29.17+00:00
Minh Vu 20 Reputation points
commented 2026-05-05T21:40:55.1333333+00:00
Minh Vu 20 Reputation points
1 answer

How to restore One Note misplaced files on a Mac

One Note on my Mac desktop gives me an error message that "We couldn't sync some changes in this section because it was.." There is no way to see what other information comes after "..." When I try to move the files to antoher folder…

Microsoft 365 and Office | OneNote | For business | MacOS
asked 2026-05-05T20:34:31.7866667+00:00
Brett Greene 0 Reputation points
commented 2026-05-05T21:34:55.7+00:00
Kai-L 13,005 Reputation points Microsoft External Staff Moderator