Error when deleting a device from Autopilot

Question

Hello team,

Kindly note that I have looked around the Q&A but didn't find my answer, therefore, I am opening a new one.

We have several windows machines that we need to remove from autopilot enrollment, however, these devices will be managed in Intune for a brief time, however, when I try to delete a machine, I receive a failed error.

Failed to delete device record. Device XXXXX deletion failed. Please delete the associated Intune device before deleting this Autopilot device record.

Attached is a screenshot.

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Thanks!

Nadim.

Answer 1

@Nadim Thanks for posting in our Q&A. From your description, did you mean that you want to delete autopilot devices? If there is anything misunderstanding, feel free to let us know.

For this issue, it is suggested to try the following steps to see if the device can be deleted:

1.Try to delete it via Graph Explorer:

DELETE /deviceManagement/managedDevices/{managedDeviceId}

https://learn.microsoft.com/en-us/graph/api/intune-devices-manageddevice-delete?view=graph-rest-1.0

2.Try to delete the device in Microsoft store for business. After login, go to Manage > Devices and find the device, try to delete it to see if it can be deleted.

However, if the issue still persists, you can open case to see if it can be deleted in the background. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Hope it will help.

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