How to fix login issue

Question

I bought a computer from I friend. I try to login with my account and it keeps saying it's not a work or school account. How do I fix

Answer 1

Hello Coletrain,

Thank you for your question and for reaching out with your question today.

If you are trying to log in to a computer with your Microsoft account and it's displaying an error message stating that it's not a work or school account, there are a few steps you can take to resolve the issue:

1. Verify Your Microsoft Account: Double-check that you are entering the correct credentials for your Microsoft account. Ensure that the email address and password are accurate. You can verify this by logging in to your Microsoft account on the Microsoft website using a web browser.
2. Check Account Type: Confirm that your Microsoft account is indeed a personal Microsoft account and not associated with a work or school organization. Personal Microsoft accounts typically end with "@outlook.com,***************," or another personal email domain. If you accidentally have a work or school account, you may need to create a new personal Microsoft account.
3. Switch User Account Type: If the computer is currently set up with a different user account, try switching to another user account with administrative privileges. From there, you can add or change your Microsoft account.
4. Local Account Creation: If you are unable to log in with your Microsoft account, you can create a new local account on the computer. This local account will be separate from your Microsoft account and won't have the same level of integration, but it allows you to access the computer.
5. Check for Device Restrictions: It's possible that the computer has device restrictions set up by the previous owner, especially if it was used in a workplace or educational institution. In such cases, the restrictions might prevent you from using certain types of accounts. You may need to contact the previous owner or reset the computer to its factory settings to remove any restrictions.
6. Resetting the Computer: If you're still having trouble, and you're okay with starting fresh, you can reset the computer to its factory settings. This will remove all user accounts and data from the system, allowing you to set it up from scratch with your Microsoft account.

Before making any significant changes or resets to the computer, it's a good idea to back up any important data that you don't want to lose.

If you encounter specific errors or if the issue persists after trying the above steps, consider contacting Microsoft Support for further assistance. They can help you identify the exact cause of the issue and provide more specific guidance.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

If the reply was helpful, please don’t forget to upvote or accept as answer.

Answer 2

Something here could help.

https://support.microsoft.com/en-us/windows/add-or-remove-accounts-on-your-pc-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32

than being said the simplest solution may be to clean install the operating system.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 3

Hello,

It is highly recommended to make clean install of Windows 11 in this case and setup device for yourself:

https://www.kapilarya.com/steps-to-make-clean-install-of-windows-11

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.