Intune - Policies for office apps - Do not working

Question

Hi

Problem to got Policies for Office Apps,

Intune / Apps / Policies for office apps /

I got that messages:

Then I go to https://config.office.net I got that message:

<h2>Our services aren't available right now</h2><p>We're working to restore all services as soon as possible. Please check back soon.</p>0mXzzZAAAAAB4GwWo6fH1RYE2LZZZmCepU1ZHMjBFREdFMDMyMgBFZGdl

What can I do to get Policies for Office Apps ?

Sokoban

Answer 1

Hi Sokoban,

Thank you for posting in Microsoft Q&A forum.

1,Please make sure the user you are using have correct permissions. Similar thread for your reference:

Policies for Office-apps in Intune – setup the permission for access

2,When we see messages like "Our services aren't available right now," it may indicate that there is an issue on Microsoft's side, we can try again later.

Best regards,

Simon

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Answer 2

Hi @Sokoban ,

Thanks for your reply.

Per my experience, it is needed to check some logs based on your specific environment. With Q&A limitation, Q&A is not a good channel for such issue. Given this situation, it is suggested to create an online support ticket to get more help. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding.

Best regards,

Simon

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Answer 3

You need MS 365 E3/E5 or MS 365 App for business or any other valid license

Answer 4

Hi,

Thanks very much for your feedback and sharing. It's appreciated that you could click "Accept Answer" to the helpful reply, this will help other users to search for useful information more quickly. Here's a short summary for the problem.

Problem/Symptom:

Intune policies for office apps are not working.

Solution/Workaround:

The account need MS 365 E3/E5 or MS 365 App for business or any other valid license.

Thanks again for your time. Have a nice day!

Best regards,

Simon

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