MFA - Unable to manage user setting

Question

MFA - Unable to manage user setting

Emma 20

Hi all,

I was trying to update the MFA setting of a work account on Entra Admin Center, but I kept receiving the same error. I've already tried to disable/enable/enforce, but none of them can be updated. I don't understand why it is not updated, and the help desk account is already granted with permission. The error appeared as the attached picture:

mfa issue2

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Answer 1

Andy David - MVP 159.7K MVP Volunteer Moderator

Doesthe account in question have an elevated role? Your HelpDesk Admin role wont work for those

https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#privileged-authentication-administrator

Emma 20 Reputation points

2023-09-20T12:55:46.53+00:00

oh right, that makes sense now. Thank you so much.

Answer 2

Andy David - MVP 159.7K MVP Volunteer Moderator

Can an Global Admin try? Also see if you can look up that Correlation ID in the Audit logs or try a different browser or incognito sessio.

Emma 20 Reputation points

2023-09-20T11:59:09.69+00:00

Hi Andy,

Yes, global admin is able to. And he just granted me the roles and permissions to the Help Desk account:

Then I viewed the user that I needed to configure, and it showed me that I don't have access to update, and that's probably the problem.

Is it because the account doesn't subscribe on the P2 or doesn't have permission to do that? At the moment, I only can view the authentication method status.

Thank you for the reply.

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MFA - Unable to manage user setting

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