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MFA - Unable to manage user setting

Emma 20 Reputation points
2023-09-20T08:32:38.8533333+00:00

Hi all,

I was trying to update the MFA setting of a work account on Entra Admin Center, but I kept receiving the same error. I've already tried to disable/enable/enforce, but none of them can be updated. I don't understand why it is not updated, and the help desk account is already granted with permission. The error appeared as the attached picture:

mfa issue2

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Andy David - MVP 147.5K Reputation points MVP
    2023-09-20T12:03:32.3466667+00:00

    Doesthe account in question have an elevated role? Your HelpDesk Admin role wont work for those

    https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference#privileged-authentication-administrator

    1 person found this answer helpful.

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  1. Andy David - MVP 147.5K Reputation points MVP
    2023-09-20T11:26:12.6033333+00:00

    Can an Global Admin try? Also see if you can look up that Correlation ID in the Audit logs or try a different browser or incognito sessio.

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