This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 20%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
So since 4 days I can´t delete old bitlocker Keys from my account. I get the messaget that they are deleted but once I refresh the page they are back.
I tried different browser and systems including smartphones so this seems to be a issue on MS side. Contacted the support and they just told me that they will forward it to their engineers to take a look at my account. But that "Have you tried turning bitlocker on and off" cracked me up. I found a similar problem from a year ago but support said it is not related.
Any ideas?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
It sounds like you've already taken the appropriate steps by reaching out to Microsoft support, and it's frustrating that the issue persists. While waiting for their engineers to investigate, here are a few additional suggestions you can check out
Clear Browser Cache: Sometimes, caching issues can cause display problems. Clear your browser cache and cookies to ensure you are loading the most up-to-date information.
Use InPrivate or Incognito Mode: Try accessing the BitLocker portal in a private or incognito browsing mode. This ensures that no cached data is being used, and you get a fresh connection to the server.
Check Other Microsoft Services: Verify if you encounter similar issues with other Microsoft services. This can help determine if the problem is specific to BitLocker or more widespread.
I hope this works though, just take a try
Like I said, I tried different devices, Windows, Mac, Android. Different Browser, private and incognito modes but no luck at all. It´s frustrating.
Hi!! Well, I have the same issue, there are no problems with backing up new keys but when it comes to deleting them from my account, they disappear until I refresh the page, so in the end, they never get deleted.
I contacted support and they advised me to wait for 24 hours and that they would report the issue, maybe it's a problem with the server :(
Many people have the same issue at the moment which is kinda strange.
This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
So, as of today December 18th. 2023 it seems to work again. I was able to delete all bitlocker keys from my account and save the new ones without any issues.