How to regain access to work account without Microsoft Authenticator app?

Question

I reset my laptop and mobile device without backing up my Microsoft Authenticator app, which caused me to lose my 2-step verification data. I can't access my account on my laptop without the app, but I still have access to OneDrive and Office 365 on my phone since they were backed up. Is it possible to regain access to my laptop without the app?

Attached are screenshots of the issue.

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

I hope this video can help you:

https://www.youtube.com/watch?v=dRHoId0-8qA

or this article

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

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