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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 50%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
We are testing out a deployment of O365 as part of a Task Sequence, this task sequence installs other apps fine but the O365 install is hit and miss, sometimes it installs other times it fails with the following:
<![LOG[Waiting for installation job to complete..]LOG]!><time="13:02:48.819-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:873">
<![LOG[Waiting for job status notification...]LOG]!><time="13:03:18.829-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:03:48.854-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:04:18.863-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:04:48.878-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:05:18.887-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:05:48.900-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:06:18.910-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:06:48.937-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:07:18.937-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:07:48.946-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:08:18.955-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:08:48.965-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:09:18.976-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:09:48.987-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[Waiting for job status notification...]LOG]!><time="13:10:18.997-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:892">
<![LOG[CompleteExecution received]LOG]!><time="13:10:44.303-60" date="10-27-2020" component="InstallSoftware" context="" type="0" thread="5984" file="installsoftware.cpp:580">
<![LOG[CompleteExecution processed]LOG]!><time="13:10:44.303-60" date="10-27-2020" component="InstallSoftware" context="" type="0" thread="5984" file="installsoftware.cpp:593">
<![LOG[Received job completion notification from Execution Manager]LOG]!><time="13:10:44.303-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:923">
<![LOG[Installation completed with exit code 0x8000ffff]LOG]!><time="13:10:44.303-60" date="10-27-2020" component="InstallSoftware" context="" type="1" thread="1604" file="installsoftware.cpp:940">
<![LOG[Installation failed with error (0x8000ffff)]LOG]!><time="13:10:44.303-60" date="10-27-2020" component="InstallSoftware" context="" type="3" thread="1604" file="installsoftware.cpp:967">
On the attempts where is fails there is no mention of this app in the appenforce.log
Has anyone seen a long waiting time and error like this in the SMSTS.log before, or does anyone have any advice on best and quickest way to troubleshoot this?
@SumnerAnn-4704
May we know the current status of the question? If there is any other assistance we can provide, please feel free to let us know, we will do our best to help you.
@SumnerAnn-4704
Thank you for posting in Microsoft Q&A forum.
As we mentioned that task sequence installs other apps fine means our task sequence is perfect.The o365 is failed sometimes,could we know how we deploy our O365?Could we share a screen shoot?
Look forward to your further news!
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The execmgr.log shows the Program exit code -2147418113 on the failed machines, however I have just identified that the proceeding app that was installed (within minutes) is Symantec Endpoint Protection, is this known to cause interference with O365?. I am wondering if O365 is trying to install to soon after Symantec has been installed.
I'd move SEP towards the end, and make sure you have a restart after you install SEP.
Have you tried moving M365 earlier in the process? I haven't had any issues installing M365 in our TS. I install it before any security products are installed.
agree with Gary, over many years using OSD, the order/sequence of installations is often where tuning helps a lot, we usually install "security" products last, as they behave strangely in OSD and affect OSD in wierd ways
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Hi Fiona
We have altered the order of the task sequence to install security products at the end, this still failed.
We are in process of stripping out the languages and adding them one at a time as we believe this could be where the issue is. So far this has been a success but have a couple of more languages to test.
@SumnerAnn-4704
Thank you very much for the update and look forward to hear your further news.If there is any other assistance we could provide, please feel free to let us know, we will do our best to help you.
Have a good day!