Hello Bill Line,
Looking at your description looks like the issue happens even when applied manually. The better way to troubleshoot this would be as follows,
- Do not apply Intune policy to the device.
- Configure manually from control panel and set lid close setting to sleep.
- See if the issue persists.
If yes, there could be a problem with the device that you need to check.
- Confirm if the required drivers are up to date
- Make sure your device is not connected to external hardware like docking stations while testing this.
- Check event logs
- Check on another device
- Check if BIOS is not outdated
Contact Windows support if required from here: Meet Windows 11 - Microsoft Support
But, if it worked fine from the above test, you could confirm the following,
- If there are any GPO or local configurations that might cause conflicts.
- Check IME logs and confirm if the policy is applied correctly.
If the above doesn't help, contact Intune support to troubleshoot further. Get support in the Microsoft Intune admin center - Microsoft Intune | Microsoft Learn
More information regarding this policy in Intune,
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