Skype for business (Lync 2013) not showing conversation history within the app for 1 user

Chipchase, Matthew 6 Reputation points

So as titled Skype for business is not showing conversation history within the app for 1 user.

They can see their conversation history in Outlook fine, but when clicking the Conversations button in the Skype for business app nothing shows up.

Issue follows them to other machines. I believe we have tried deleting their Skype account in Lync server 2013 and recreating it, but the issue remains the same.

Also tried deleting the SIP folder etc. But that will have been ruled out by the issue following the user to another machine (no roaming profiles).

The user thinks it has never worked since he started about 3 years ago.

Any other suggestions?

Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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